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DeepDiscountDVD - UN-SEALED DVD shipment??

Old 05-05-03, 05:15 PM
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DeepDiscountDVD - UN-SEALED DVD shipment??

I just got my DDD order today. But it was definately not sealed like it normally is. No tape, no shrinkwrap...no anything. It did have the DVD and inserts however. And the plastic on the DVD case has been damaged in several places. Why is that? And has this happened to anyone else??
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Old 05-06-03, 07:57 AM
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Cpham03,

I am sorry that you received opened merchandise from DeepDiscountDVD.com. This should never happen and I would like to investigate it further.

Would you please contact me at [email protected] with your name and order number so that I may try and find out exactly what caused this error?

We will obviously send out a new DVD as quickly as possible.

Again, I apologize for the inconvenience.

Sincerely,

David Barker
Director, Internet Marketing
DeepDiscountDVD.com
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Old 05-07-03, 01:36 PM
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Now this is what I call super duper excellent customer service!

DDD
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Old 05-07-03, 02:09 PM
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Sort of strange having two different highly respected online stores being accused of selling open and used products in this forum recently. In this case DDD and the other DVDEmpire. I never had a problem with either selling an open or used DVD. Hopefully this is an isolated incident.

Last edited by Laser Movies; 05-07-03 at 05:38 PM.
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Old 05-07-03, 06:54 PM
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Last edited by davidvp; 05-15-03 at 02:29 PM.
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Old 05-07-03, 09:00 PM
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It's Notting Hill, Collector's Edition.
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