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DVD Soon strikes again - who framed RR

Old 03-27-03, 12:41 PM
  #1  
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DVD Soon strikes again - who framed RR

Dropped into my account @ dvdsoon to check status of an order and noticed WFRR was going for 19.98 now. I didn't remember what I had paid so I checked - 22.98. Got on the horn to CS expecting a $3.00 canadian credit to my account. WRONG. Sorry pal, according to our "terms of use" the price when you order is the price - no changes. I asked if she was seriously willing to lose a customer who over the last 6 months has bought 36 DVDs from them over $3.00 canadian! She said I had to do what I had to do...

Ridiculous.
BT&Annie is offline  
Old 03-27-03, 12:47 PM
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DVDsoon charges when you order, right? If they do I don't see a problem with this.
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Old 03-27-03, 11:55 PM
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Was your order shipped before you noticed the price change? If it wasn't you could've just cancelled the order and order it again with the cheaper price and gotten the 3.00 cad credit on your account.

If you're order had already shipped then they don't have any reason to credit you for the difference.
Mikkis is offline  
Old 03-28-03, 09:05 AM
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If that was their policy and she was just enforcing the policy,
I wouldn't get upset with her. You could always write a letter
to DVDSoon explaining what you think about their policy.

Not trying to be a jerk, but if you've ordered 36 DVDs from them in the past 6 months, you've obviously been pleased (for the most part) with their service and probably have saved a lot of money.

Are you really going to let $3 CDN change all that?

BTW, although I'm not 100% sure, it is possible that she is
going to get paid the same, whether you remain a customer or not.
However, from the customer's point of view, I would also be upset.
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Old 03-31-03, 12:03 AM
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Their online price typically has nothing to do with their sale prices, its the US to CA exchange rate that makes it fluctuate.
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