stevevt

Bought a (cough) Sylvania monitor from Costco around 2.5 years ago. It decided to stop turning on today. So, I boxed it up and brought it back. I wheeled it up to the customer service counter, expecting to at least be partially grilled about having no receipt, or having bought it in the somewhat distant past.

They did, in fact, ask if I had a receipt. If I did have one, they would have been able to credit me for the full amount I paid, rather than the lowest price at which they ever sold it. With no hassle to me at all, I ended up with $270 in store credit (19" CRT monitors have gotten cheap in the last 2 years), which ended up paying for 2/3 of the 17" Envision LCD I'm looking at right now.


I've always heard that Costco had a liberal return policy, and I've even advised people to buy big ticket items there with that in mind, but this is the first time I ever returned anything there.

Buford T Pusser

I've heard the same about their return policy, but haven't needed to use it so far. The store has only been here a few months.

dvd-fanman

Wow, great to hear about Costco.

Rogue588

I wouldn't necessarily give 'em a ..

Maybe a thumbs sideways..

They're good..but their lack of payment options [AMEX is the only CC they take] & their refusal to accept manufacturer's coupons is annoying..

dvd-fanman

Well they only accept AMEX since up until the current generations of Blue cards from AMEX most had to be paid off the next month so they can be sure that they would in fact get their money and they probably want to keep their CC card processing fees low.

Prices at Costco are usually much cheaper than you would in a traditional retail store, so the fact that they don't take manufacturer's coupons can't be blamed on them. They're giving you a great deal already.

For example RINGU was priced at $20.99 this week compared with $24.99 for it at BestBuy.

The Ring was also priced around $18.XX but it also offered a $4.00 mail-in rebate which brought it down in price to the same as BestBuy.

Rogue588

Oh that's all true. I was just comparing it to BJ's Wholesale. They take a variety of CCs and maufacturer's coupons. In fact, they take a limit of four coupons per item..

That's not to say I don't shop at Costco though. I use 'em both.

dvd-fanman

Ahh, okay. It wasn't readily clear from your previous post who you were comparing them to. I have a BJ's that is semi-close to here, but I was only ever in there once and personally I hated the store layout and didn't think their selection was all that great.