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Question about return policies for damaged DVD's

Old 01-15-03, 09:57 PM
  #1  
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Question about return policies for damaged DVD's

My girlfriend bought me the new Pulp Fiction DVD for Christmas, which I just now took out of the box and watched. At one point, the movie seemed to pause and then pick up a few seconds later. At first I thought it was just a really bad layer change on my roommate's sucky DVD player, but then a minute later, it skipped about 2 more minutes of the movie. I took the disc out and sure enough, there was a big scratch (more of a gouge actually) on it.

I was wondering, what exactly is a store's policy for returning or exchanging a DVD that was already damaged? Will they try to say that I could have caused the damage or will they just take me at my word and give me a new one?

I think she got it at Walmart.
sdcrym is offline  
Old 01-15-03, 10:03 PM
  #2  
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you might get better responses in the store forum, but i'll throw in my $0.02.
Most places would want the receipt to do a return. If it won't play and you have the receipt, you can usually take a disc back.
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Old 01-15-03, 10:06 PM
  #3  
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Hopefully she still has the receipt, but she bought it back before Christmas. She says she'll get around to looking for it but has more pressing issues at the moment.
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