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Do you think I'll get my $17 back?

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Do you think I'll get my $17 back?

Old 11-03-02, 02:23 AM
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Do you think I'll get my $17 back?

The day "The Scorpion King" was released I went to Best Buy and picked up a copy, along with a bunch of other DVDs and CDs, the total was over $100. I used the Universal $5 off coupon for Scorpion King, so it was just $11.99.

After I got home I realized I'd been charged for two copies of the Scorpion King, one at $11.99 and another at $16.99! I *thought* my total was a bit too high, but I didn't notice it at the time (obviously, or I would have had it corrected immediately). So I'm thinking - how can I prove that I didn't actually really buy two copies?

I emailed Best Buy customer service the next day. About a week later I got a response: "Contact your store." Okaaay.

So I finally managed to remember to have that receipt with me in the right store on Friday. I went to the customer service desk. I explained the problem, the associate didn't seem hopeful, which I expected. But the manager had her fill out a claim, and she said they'd have to check their inventory to see if there's a discrepancy. (Hopefully nobody's ripped off a copy in the past month, right?)

So... what do you think are my chances of getting my $17 back?
Old 11-03-02, 03:22 AM
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If they have any common sense, they will take the customers word on this one. Oh, wait, did you say Best Buy? Good luck, dude, let us know how it turns out.

Do you remember who checked you out? Maybe they could verifiy they messed up and you only got one copy?
Old 11-03-02, 10:31 AM
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If you used a credit card and Best Buy does not refund your money just contact the CC company for a chargeback for the amount in question. The credit card companies will side with the customer in the case where it is questionable (most of the time).
Old 11-03-02, 04:31 PM
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If all you did was fill out a claim, and leave, I wouldn't count on anything happening. Something like that should be resolved immediately, on the spot.
Old 11-03-02, 11:13 PM
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You should have gotten your money back right there (I've had things like that happen and have always gotten a refund). They should have known it was probably their mistake right when they saw that they charged you for two (better to bet they made a mistake than assume you're a liar).

Hope you paid with a credit card--start a chargeback. If not, write to the Better Business Burea and file a complaint. I'd call the store again, or go in in person and see if you can get this resolved.

tasha
Old 11-04-02, 01:36 AM
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If I were Best Buy, I would question why you waited a full week before reporting your problem to the store.

That's why it's in your best interest to hold on to your email so you can prove that you quickly sent the question to BestBuy.com but it took them a week to get back to you.

This post proves once again that one should contact the STORE immediately if something is wrong with a STORE purchase. You should contact the ONLINE STORE only if it involves and ONLINE order.
Old 11-04-02, 02:11 AM
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I paid cash.
If I were Best Buy, I would question why you waited a full week before reporting your problem to the store.
Oh it was longer than that... almost a month. I wish I lived a little closer to the store.
That's why it's in your best interest to hold on to your email
I have my email and their response if I need them.
Do you remember who checked you out?
The cashier's name appears on the receipt.

I'm not expecting to get my money back, and I'll chalk it up as a lesson to be more attentive when at a register. Like some of the older folks I see at grocery stores who watch the display with hawk eyes and will notice and complain if they're being charged $2.99 for something labeled $2.95.
Old 11-08-02, 03:35 PM
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Did you get it back?
Old 11-08-02, 06:56 PM
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Like some of the older folks I see at grocery stores who watch the display with hawk eyes and will notice and complain if they're being charged $2.99 for something labeled $2.95.
You don't think they have just as much a right to complain as you do? If this was a big chain store (and commonly store's checkout prices are different from what's listed, and rarely in your favor) they have the possibility to make thousands if not tens of thousands of dollars from just a few cents overcharge.

If I were charged for a product I didn't get I'd protest untill I got a refund. It's the law. But if you want to give up, it's your money (or Best Buy's in this case).

Last edited by Eric F; 11-08-02 at 07:00 PM.
Old 11-08-02, 07:44 PM
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Re: Do you think I'll get my $17 back?

Originally posted by shill66

So... what do you think are my chances of getting my $17 back?
Does your receipt actually state the title of the duplicate DVD? If so, you might have better chance of getting it back because they might realize that people don't usually buy more than 1 copy of same DVD. Also, if your record at Best Buy is sparkling clean and having been returning items to their store before, then that might also help your cause. Good luck and let us know how it turn out.

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