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HKFlix, poor customer service

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HKFlix, poor customer service

Old 10-07-02, 06:30 PM
  #1  
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HKFlix, poor customer service

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> So what you are saying is that I will not get it for your advertised price?
> Poor business practice. And I even made a post supporting your friendly
> service and professionalism. I will update it.

I apologize for the confusion. The free shipping link said:

"UPS GROUND SHIPPING ($9.95 $FREE! - USA ONLY - NO P.O. BOXES)"

If you like, we can attempt to send UPS Ground to Hawaii. I'm not sure what
will happen, but I think that it will probably get sent back to us.


> OK,
>
> CANCEL this order.

CANCELED

> Upon receipt of the cancellation I will order another one with the sale
> price, send to WI (no shipping charges) and NO Tax.
>
> Is this fine with you?

Yes

> I am at the end of my rope. You NOWHERE state HI not included in your
> shipping fees, you have the sale price that I am aware of and you refuse to
> give me that.

I've tried to be reasonable. I've offered to eliminate sales tax which on
this item costs nearly $15 which we'll have to end up paying. It is very
clear that UPS GROUND is the free shipping method offered. All I ask is that
you try to see things from our point of view. I tried to compromise.

Jeff

> I am this close on hitting the boards you pointed me to and bring this to
> the public.
>
> I am not pleased with the jerking around I am receiving.
>
> I am purchasing this as a gift, yet I feel I am getting the short end of the
> deal.
>
> scott mcnutt
>
> ps sorry Chad for the delay in your unit. I know your birthday was last Thue
> and the delay is not my fault.
>
> -----Original Message-----

> Sent: Monday, October 07, 2002 1:06 PM

> Subject: Re: [Fwd: Re: order:1722-8211-9386]
>
>
> Scott, Basically we are eating the HI sales tax. We are a Hawaii company and
> are required by law to pay HI sales tax on merchandise delivered to HI. I
> felt bad about having to charge you shipping, so we're eating the sales tax.
> I am confident you won't find a lower price delivered via Express Mail to
> Hawaii. If you can, let me know and we'll match it.
>
> thanks,
> Jeff
>
>
>
>> The bellow. YOur mail service told me you do not accept Priority Emails
> and to
>> resend it.
>>
>> Please answer the below this time.
>>
>>>

>>> Date: 2002/10/07 Mon AM 11:23:30 CDT

>>> Subject: Re: [Fwd: Re: order:1722-8211-9386]
>>>

>>>
>>>> RESEND...
>>>>
>>>
>>> Resend what?
>>>
>>> Jeff
>>>
>>>>
>>>>>> I just noticed your advertised price is now $274.95. That plus the
> $14.95
>>>>>> shipping come to a total of $289.90 and not as you state below.
>>>>>>
>>>>>> Or I can go the route and canceling this order, place another one and
> have
>>>>>> it sent to me at the sale price without tax or shipping.
>>>>>>
>>>>>> Is it possible to just adjust the total?
>>>>>>
>>>>>>
>>>>>
> http://www.hkflix.com/coupons/007782...82/qx/default.>
>>>> h
>>>>>> tm
>>>>>>
>>>>>> Thank you for your prompt attention.
>>>>>>
>>>>>> scott mcnutt
>>>>>>
>>>>>> -----Original Message-----

>>>>>> Sent: Sunday, October 06, 2002 1:12 PM
>>>>>> To: Scott
>>>>>> Subject: Re: order:1722-8211-9386
>>>>>>
>>>>>>
>>>>>> Hi Scott,
>>>>>>
>>>>>> You'll get a tracking # by email after it ships. Should be Monday. At
>>>>>> latest, Tuesday.
>>>>>>
>>>>>> Jeff
>>>>>>
>>>>>>
>>>>>>> Sounds great. Thanks. If possible if there is a tracking number, can
> you
>>>>>>> please send it my way?
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>> -scott
>>>>>>>
>>>>>>> -----Original Message-----

>>>>>>> Sent: Sunday, October 06, 2002 12:16 PM
>>>>>>> To: Scott
>>>>>>> Subject: Re: order:1722-8211-9386
>>>>>>>
>>>>>>>
>>>>>>> Hi Scott,
>>>>>>>
>>>>>>> I can eliminate the sales tax. However, free shipping is only good
> for
>>>>> UPS
>>>>>>> Ground. UPS Ground does not deliver from CA to HI as there is a
> fairly
>>>>>> large
>>>>>>> body of water in between :-) Your total will therefore be $294.90.
> Let
>>>>> me
>>>>>>> know if this is OK.
>>>>>>>
>>>>>>> Jeff
>>>>>>>
>>>>>>>
>>>>>>>> I was not sure about that. But I do have a question. How come I am
>>>>>> charged
>>>>>>>> tax ast to I am in Wisconsin? The player is a gift for an old buddy
> in
>>>>>> HI.
>>>>>>>> (I was raised in Hawaii)
>>>>>>>>
>>>>>>>> I used the coupon (that was in the newsletter) for free shipping.
> Does
>>>>>>> this
>>>>>>>> not apply? I did not see any word about no free shipping t HI with
> the
>>>>>>>> coupon. (unless I missed something)
>>>>>>>>
>>>>>>>> Please update me on the tax and shipping fees.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> -scott
>>>>>>>>
>>>>>>>> -----Original Message-----

>>>>>>>> Sent: Sunday, October 06, 2002 10:41 AM

>>>>>>>> Subject: order:1722-8211-9386
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Scott,
>>>>>>>>
>>>>>>>> Thanks for your order of this Malata DVD player. Unfortunately we
> can't
>>>>>>> ship
>>>>>>>> UPS GROUND to Hawaii from our CA warehouse. We need to ship via DHL.
>>>>> This
>>>>>>>> will cost $14.95. Let me know if it is OK to charge this additional
>>>>>>> amount.
>>>>>>>>
>>>>>>>> Cheers,
>>>>>>>> Jeff
>>>>>>>> HKFLIX.com
>>>>>>>>
Cheese Dip Groo is offline  
Old 10-07-02, 06:32 PM
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Please post the link to whichever site has this unit for $90 less than us. There is a reason why we are the largest distributor of Malata 520 units in North America. We have the best price and best service. You can't beat $274.95 shipped. There are a few sellers in Asia that might have a lower price, but they have high shipping costs and offer practically no service and if the unit requires warranty repair, you need to ship it back to them in Hong Kong or China.

Regards,
Jeff
HKFLIX


That's because he will not 'fully' honor that price. I got hit by hidden NON advertised charges. That's why I am upset.
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Old 10-07-02, 06:49 PM
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I am at work at the moment, I will post the links tonight when I get home from work. As far as HKFlix's statement, they are correct with the fact that the cheaper prices will probly not include warrenty, but if the choice was -$90 or a warrenty, personally I will take the lower price.

>> We have the best price and best service. You can't beat $274.95 shipped.

Can't really argue about your service since I have never ordered from your site, but I assure you that is not the lowest price shipped. Maybe you have the best price from an American reseller, as the site I looked on could of been out of this country, but the shipping will not be as big of a hit as you may be assuming. Not trying to add fuel to the fire, just my observation.
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Old 10-07-02, 06:58 PM
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http://www.gamestech.com/dvd_player/dvd_player.htm - $239
http://www.goldenshop.com.hk/AI-trad/DVD/ - $239
http://www.gamechoice.com.hk/dvd.html - $238

Those are the ones I found off the cuff, will post the rest later.
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Old 10-08-02, 10:35 AM
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Originally posted by baddy
http://www.gamestech.com/dvd_player/dvd_player.htm - $239
http://www.goldenshop.com.hk/AI-trad/DVD/ - $239
http://www.gamechoice.com.hk/dvd.html - $238

Those are the ones I found off the cuff, will post the rest later.
No, you won't.


Please refer to gkleinman's warning in this thread.

Please also note where it says "member" or "new member" under your user name in that thread, it says "founder" under his.


That's a hint.
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