Same here - just placed an order, and almost immediately received an email.... looking good again!

As far as I a concerned they are the best place online to order from even though recently they have has some problems. What site hasn't????? I do 90% of my business with them, and usually my DVD's show up early(which is great). I also order about 6-7 DVD's a month and and generally happy with price and shipping time. Beats having to go out and pick stuff of on Super Tuesday's because I usually have it by the Saturday before!

I received all emails consistent with a typical order:

1. Notification of Receipt
2. Order Acknowledgement
3. Shipping Notice

All within the space of about 24 hours...

Edited to add: The only thing unusual yet is that the order indicates a 0.00 amount charged, but the order was charged on shipping. Other than that - smooth sailing.

I placed an order 24 hours ago. Site was very slow, lots of "site not responding" errors. The order went through. No emails to confirm so far. It took about 16 hours for the order to show up on the web site. Still pretty poor, but at least everything went through for me. Hopefully I won't be double billed, or shipped 4 or 1 item again.

i have 2 open orders with ddd i went to check my order status just now and they have about 20 orders of mine from the past now back in the system as open orders. argggggg this is getting abit ridiculous now.

I ordered 2 titles back in January or February of this year. When I got a confirmation Email it had 3 titles listed and one of the titles was something I would never even think about buying. I called at the time and they said they took care of it as I only received the 2 titles I ordered. Now the order is back on the OPEN section. I hope they do not send me this title I never ordered.

UPDATE, I just checked and now I have 5 orders from the past that are now listed as OPEN.

I placed an order for 3 "budget" DVD's for a total of around $16. I got an email notfication that they had shipped --- 1 to my address and one to some other guy that I did not know. When I emailed DDD, they said that I must have changed my address in the past, etc. I then again emailed them explaining I did not even know the name of the guy for whom the other DVD's were sent to. Also, I was not aware that it was possible to split the shipment of a single order to multiple addresses. It a has been 2 weeks and still I have not heard back from them. I actually waited, hoping the email was wrong and that I would actually get the DVD's I ordered. What ticks me off is that the tone of the 1st (and only) email suggested I did this on purpose. They said if I had any questions, that I should contact them. WTF -- I did and they did not even attempt to look into it and get back to me. All they gave me was some line of BS and put it back on my shoulders. And even when I sent the 2nd email, I have not heard back from them ... I've probably spent around $2000 with them and consider them one of the best e-tailers around. I'm not one to jump ship because of a few problems, but I do DEMAND some kind of satisfaction. If this is the begininning of the new DDD, then count me out!!

I'm still getting error messages, and I can't call up my Order Status page. No email confirmations though. I don't even get the newsletter. My email address is correct in my Account Status page, but for some reason I think it is wrong in their system. When I called a few weeks ago, they still had my old email(1 year ago) in their computer system. I asked them to change it, but I doubt they did.

I'm becoming really streesed about an order that I have with them, i'm an international customer and got an email from them on 23rd of July saying that half my order had been shipped (they say its about 8-15 business days for shipping for international) It is now the 19th and am still yet to recieve the movies, $350 worth mind you which converts to $700 in my money so as you can imagine I am pretty edgey, havnt had any problems with them in the past, not really sure what to do from here.
Any advice anyone? do they have insurance on there post?
they dont seem to want to respond to my persisntant email to regularly either.

Don't panic yet. It can often take a full month to get DDD deliveries to Australia. Some of mine have come via Germany, for reasons I can't bear to investigate.

I'm in the same boat as you dvdaus. I ordered on July 19 and have yet to see my order. I emailed them last week and they told me to contact them again today if it hasnt turned up. It hasn't, so now I'll wait and see what happens. Hope I don't have to wait another 4 weeks!

I tried placing an order last night and kept running into all sorts of server errors. After about 45 minutes, I was finally able to complete my order, although it should have only taken no more than 10 minutes.

Likewise, I have completed/canceled order reappearing as open orders on their website. I really hope they don't end up shipping. And another thing, I haven't received any shipping notices from them in a while. The boxes just show up in my mailbox. What's their deal? Are they falling apart at the seams? That sould be a shame because DDD is the only place I buy my DVDs now, even if the new releases do end up cost an extra couple bucks than Best Buy.

I was running into those same server errors. I finally just gave up, and tried again this morning. I managed to get all the way through adding the items to my cart, and when to check out...and nothing.

Tried calling them early this morning about my order but finally hung up after waiting for over a half hour.
Thanks for your advice Elwood, Ill give them the rest of the week.
Hope yours arrive soon as well pierced velvet.

leave it to ddd to screw up once again.. now they removed everything from my open order status. but if i click on more details for orders they have conveniently switched cancelled orders back to pre-orders.

They seemed to have fixed my order status page. I emailed them on the weekend and received an email today and when I looked it seemed okay but I did not check the details, I guess I better do that. Still no shipping of the Sleepaway Camp box yet though.

Just tried my Order Status page and got:

Dear Customers,

We are currently having difficulties with our Order Status updates. The information displayed here may be incorrect.

We are working to resolve these errors and will remove this message once the corrections have been made.

We apologize for any inconvenience this may have caused you.

Sincerely,

DeepDiscountDVD.com

Be interesting to see what happens next!!!

I just placed an order with DDD on sunday (the first since they have been having these website/computer problems). I know that their website/order status etc. is hosed, but in spite of that are they still managing to get orders shipped out, or has that come to a standstill also? Like others, my order has been moved to completed even though It shows no indication of having been shipped yet. I'm just wondering if the massive problems they seem to be having extends to their shipping department, or if that is running pretty much as usual. I don't know if I should leave the order as is or just try to cancel and order elsewhere.

I like the online order updates, but as long as they get my order to me I can live without it until they get it fixed.

I placed an order last week and received all the shipping notifications through email and my order status page was correct the whole way through.

I ordered two boxed sets of DVDs and requested priority shipping to make sure they got here to me. I placed the order on Wednesday 8/14 the order shipped Thursday 8/15 and the order arrived at my house on Monday 8/16. :)

The box arrived in pristine condition. No signs on having been thrown around or rustled at all as some have reported. (I know that this could be the post office too in those cases.)

Hopefully things will go as well for all of you!

Still haven't received any type of shipping notification for Pulp Fiction. I had preordered it well over a month ago.
I placed another order for older catalog titles on Sunday. I did get an order confirmation, but nothing more.

What's the deal? Are they experiencing growing pains, or is this the beginning of the end?

About a two weeks ago, I had ordered the Simpsons Season 2 from them. It was listed as backordered, so I emailed them to cancel the order as I was just going to pick it up at Worst Buy or CC. My emails kept getting bounced back. They finally did go through and they replied(about a week later) and they tell me they had shipped the item already :mad: I emailed them back asking about returning it and now they expect me to pay for shipping when I clearly told them I wanted to cancel my order days before it shipped or was even in stock for that matter. I've had good experiences with them in the past but this is just insane. I think I'm gonna say goodbye to them for my upcoming round of purchases and perhaps try them again around the holidays.

Did you call them when the emails were getting bounced back?

Their phone support is very good as well. :)

I'd say it's growing pains. I think this has happened once or twice before, where they needed to upgrade their systems due to demand. DDD has always been good to me and I'll continue to shop there.

Hopefully next time they upgrade their systems, they will just shut down for a few days to get all the bugs out rather than trying to leave it running with all of these problems. They could put up a screen telling everyone they will be back in a week, and have a 10% off coupon code for everyone to use on the day they are back. I mean they gave away a ton of 10% off anyway, and had to probably pay a fortune for returns and to phone reps these past few weeks to try and correct all of the problems. I would rather have waited a week to get a nice new site, rather than be burdened with all of these problems. I did place a couple of orders with them again using the 10% off coupons they gave me, but still no confirmation, no order status, and no shipping, though they are all available.....sigh

They should also take the time to thoroughly test the upgrade before putting it online. I'm sure their will always be a few glitches when a store updates their system, no matter how much they test it before hand, but this is a little ridiculous. I mean, this has been going on for weeks now and doesn't show many signs of improving.

Another good idea would be leaving themselves the option of reverting back to their previous system in the case of a disaster (such as the one they are experiencing now), just as a safety net. Personally, I wish they would just go back to their old system (which i never really saw any problems with) until they get the bugs worked out of the new software. I can't imagine the loss of money and amount of hassles they have experienced since all this started.

Has anyone ever returned an item directly to their Itasca store that they bought online? I have been waiting for what seems to be forever (over a week) and I'm 15 minutes away by car.

I prefer to just return it in person, than wait much longer.

I just got a 'just shipped' notice for a Spongebob pre-order, so that's good.

Tried to login (cookie must have evaporated) and the site timed out. That's less good.

I haven't really seen anything breathtakingly new on the site, so I don't really know what to expect from the upgrade. It is as slow as ever.

Still, DDD was my favorite place to order and I really hope they patch things up. If they combined their prices and shipping with DVDempire's website style and flexibility, that would be perfect.

I'll stop typing so I don't awaken from that dream. D

Thanks to David from ddd.. he seems to have corrected my order status problems. one thing we can't complain about with ddd there customer service is great. hopefully they can get there problems and kinks worked out on the website pretty soon so things can get back to normal and we once again can appreciate a great place to shop for dvds.

More good news, besides now having godzilla ultimate collection up for order... (and my cookie back)

This piece of honesty, under order status:
Dear Customers,

We are currently having difficulties with our Order Status updates. The information displayed here may be incorrect.

We are working to resolve these errors and will remove this message once the corrections have been made.

We apologize for any inconvenience this may have caused you.

Sincerely,

DeepDiscountDVD.com

I appreciate being open with problems. Far better than not acknowledging them. Good luck to DDD...

Haven't had a need to try that. I'd like to be able to pick up orders there myself. Still, it was weird to find both Gremlins movies at the DDD outlet store for $12.99 when they're selling for $14.39 on the website!

They now have the following message on the Order Page:

Order History:
The Order Status feature has been updated with all orders placed withDeepDiscountDVD.com since 9/21/01. Online order status updates for orders placed previous to 9/21/01 are not available.

Also, my credit card just got charged for a pre-order item I ordered several months ago...so it seems they are processing the older orders ok even though they don't show on the order history screen.

Just wanted to let you know that the message about orders placed before September 21, 2001 not showing up online has been there since at least November 2001, as that's when I started shopping there and remember seeing it then. :)

Just checked my order status and seems everything is where it should be. Things are looking up again :)

You're right...I didn't even focus on the 2001 date, much less the September 21 date. In my mind I read that to mean August 21, 2002...just a few days ago. So I was thinking that was something new on the website. What I realize happened is that the "order history" showing on my account is now blank...so the only thing I see at that point is that notice. None of my orders, old or pending are showing up. At this point, I don't care, since it appears that my only pending order has been shipped...or at least they have charged me for it.

Piercet velvet

Just wondering if you have recieved your order from DDD?

I am still waiting... Starting to think there may have been a glitch in there system when they notified me that it had been shipped.

It has been well over a month now so I am thinking a phonecall might be worth it?