DeepDiscountDVD and DeepDiscountCD - They are watching and they care!
07-03-02, 06:22 PM
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DeepDiscountDVD and DeepDiscountCD - They are watching and they care!
Although I have posted this in another post regarding DeepDiscountDVD, I thought it was worthwhile starting a new thread with my recent experience:
I recently had a problem with DeepDiscountCD, the sister company to DeepDiscountDVD. In another post, I outlined the problem and suggested I was a bit leary about them. Well, today I received an e-mail from David Barker,Director of Ecommerce for the parent company of DeepDiscountCD and DeepDiscountDVD. He apologized for the problems, agreed to look into the situation (I received a shipping notice today so it looks like problem solved), and indicated that they would be talking to their staff to make sure they eliminate such problems in the future. This was A-1 customer service! I was very impressed that (1) they are monitoring website such as DVDTalk to make sure that they are aware of problems, (2) they are addressing such problems, and (3) they appear to be making efforts to eliminate such problems from happening in the future.
So here's a thumbs up for both DeepDiscountDVD and DeepDiscountCD. They consistently have low prices, and, in my opinion, one of the few on-line stores who appear to care about customer service. After some recent problems with Playcentric.com, I've found out the hard way that saving a few extra bucks with coupon codes isn't worth the hassles if you have any kind of problem with your order at other on-line stores. We should all continue to support businesses like DeepDiscountDVD and DeepDiscountCD.
I recently had a problem with DeepDiscountCD, the sister company to DeepDiscountDVD. In another post, I outlined the problem and suggested I was a bit leary about them. Well, today I received an e-mail from David Barker,Director of Ecommerce for the parent company of DeepDiscountCD and DeepDiscountDVD. He apologized for the problems, agreed to look into the situation (I received a shipping notice today so it looks like problem solved), and indicated that they would be talking to their staff to make sure they eliminate such problems in the future. This was A-1 customer service! I was very impressed that (1) they are monitoring website such as DVDTalk to make sure that they are aware of problems, (2) they are addressing such problems, and (3) they appear to be making efforts to eliminate such problems from happening in the future.
So here's a thumbs up for both DeepDiscountDVD and DeepDiscountCD. They consistently have low prices, and, in my opinion, one of the few on-line stores who appear to care about customer service. After some recent problems with Playcentric.com, I've found out the hard way that saving a few extra bucks with coupon codes isn't worth the hassles if you have any kind of problem with your order at other on-line stores. We should all continue to support businesses like DeepDiscountDVD and DeepDiscountCD.
