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Overstock.com cancelling some Criterion DVD Orders?

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Overstock.com cancelling some Criterion DVD Orders?

Old 05-13-02, 09:16 AM
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Overstock.com cancelling some Criterion DVD Orders

I received the following email regarding an order placed at Overstock.com for some dvds.

We regret that your order for The Red Shoes DVD on invoice #xxxxxx has been cancelled. You have been credited for $9.99.

We are out of stock for that item. We are sorry for any inconvenience this has caused, and hope you be able to use the $5 coupon we have placed in your shopping cart as an apology.

In our effort to pass exceptional savings along to our customers, we purchase overstocked merchandise at discounted prices. Overstock items are often obtained in limited quantities, and cannot be reordered.

Nonetheless, we are not supposed to take an order for goods we do not have! When the orders for an item consume the stock, that item is immediately removed from our site. On occasion, when the order is printed at the warehouse, we discover that we are out of stock. Though we have tight inventory controls, occasionally an error is made and we apologize.

Please consider us again and take advantage of our great savings.

Last edited by bradm20; 05-13-02 at 04:33 PM.
Old 05-13-02, 02:09 PM
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Well, at least you got a $5 coupon for your trouble. Most of us who missed out the deal didn't get anything
Old 05-13-02, 03:31 PM
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Why is someone that got in on this deal asking us about an email that he got? Remove the '?' from the thread title then this will make more sense.

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