Another Best Buy "Idiot Employee" Story
05-07-02, 12:54 PM
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Another Best Buy "Idiot Employee" Story
I went to my local BB today in order to purchase a few DVDs. On of them on my list was The Charge of the Light Brigade (1968). Granted it's even close to being as good as the 1936 version, but I want it none the less.
Anyway, this big goofy guy they have working in the video department is standing near me. I ask him, "Do you have The Charge of the Light Brigade because I don't see it on the shelf?" (They often misplace items at my local BB - That's another story.)
Well, the dope, who's job it is to sell MOVIES answers with, "What movie?" I say, "The Charge of the Light Brigade." He looks at me with a puzzled expression and says, "I've never heard of it." I said, "You never heard of it?" He responds, "No." I then say "Nevermind."
BTW: I'd bet he never heard of Casablanca either.
Anyway, this big goofy guy they have working in the video department is standing near me. I ask him, "Do you have The Charge of the Light Brigade because I don't see it on the shelf?" (They often misplace items at my local BB - That's another story.)
Well, the dope, who's job it is to sell MOVIES answers with, "What movie?" I say, "The Charge of the Light Brigade." He looks at me with a puzzled expression and says, "I've never heard of it." I said, "You never heard of it?" He responds, "No." I then say "Nevermind."
BTW: I'd bet he never heard of Casablanca either.
05-07-02, 02:22 PM
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Well, I might be setting myself up to sound like the BB idiot, but I haven't heard of that movie either. I'm in my late 30's, love movies of all kinds, too (and seen PLENTY of stuff some of my friends have no clue about). I think if I went into BB and asked them for the recording "The Good Earth" by the Feelies and they didn't know about it I wouldn't think they were stupid. Some people are tuned into other things.
05-07-02, 02:23 PM
#3
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There is a difference between being an "idiot" and just not knowing a particular movie.
BTW: I've never heard of this movie either. Does that make me an idiot?
05-07-02, 02:29 PM
#5
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I don't think that Best Buy employees are paid enough that we should expect them to have an encyclopedic knowledge of films. This isn't exactly a big mainstream title, and this is a store that caters to the average Joe, not film buffs. Still, he should have at least looked it up in the computer...that's what they are for.
05-07-02, 02:29 PM
#6
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I don't think the issue is that he's never heard of it, but why did he say that? Does he think he's heard of every movie ever made? He should have just done a search on his computer.
05-07-02, 02:55 PM
#7
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I have to agree with the other responses... there are about 18,000 DVDs released. I certainly wouldn't expect a random Best Buy employee to be aware of each and every one. Not being able to spout knowledge on every classic film ever made doesn't make a retail employee an "idiot".
And, while a lot of film buffs have probably heard of that film, it certainly isn't as common as some other classics -- like Casablanca.
And, while a lot of film buffs have probably heard of that film, it certainly isn't as common as some other classics -- like Casablanca.
05-07-02, 03:29 PM
#9
Where do you people work? Why do you go into Best Buy expecting them to know every freaking movie under the sun? That is not what they are working there for. Honestly, is the video business the only place where people expect the employees to know every movie and to have SEEN every movie as well? Lay off that guy. He has a life outside of work, and if he's not into classic movies, then he's not into classic movies. It doesn't make him an idiot. The only idiot is the person who goes to the stores and automatically thinks the employee(s) will have the exact same taste in movies they do.
Do you also go to the grocery store and expect the employees there to have eaten EVERYTHING in that store? Do you go shopping for clothes and ask the clerk, "Hey, I am shopping for my son, do you know how these junior sizes feel." "I'm sorry, sir, but I don't have kids. I really wouldn't know." "BUT YOU WORK HERE! Don't you try on ALL THE CLOTHES?"
Some of the stories I read on this board are amazing, absolutely amazing. If you don't like the service you get at these stores and/or you expect the employees to know more than you do about movies, then open your own store. Til then, leave these poor people alone and let them do what they get paid for, which is basically to make sure the shelves are stocked, you don't steal, and hopefully find a movie you want in the computer, but certainly don't expect them to have seen it and to be able to tell you the finer details of it.
Do you also go to the grocery store and expect the employees there to have eaten EVERYTHING in that store? Do you go shopping for clothes and ask the clerk, "Hey, I am shopping for my son, do you know how these junior sizes feel." "I'm sorry, sir, but I don't have kids. I really wouldn't know." "BUT YOU WORK HERE! Don't you try on ALL THE CLOTHES?"
Some of the stories I read on this board are amazing, absolutely amazing. If you don't like the service you get at these stores and/or you expect the employees to know more than you do about movies, then open your own store. Til then, leave these poor people alone and let them do what they get paid for, which is basically to make sure the shelves are stocked, you don't steal, and hopefully find a movie you want in the computer, but certainly don't expect them to have seen it and to be able to tell you the finer details of it.
05-07-02, 03:57 PM
#10
DVD Talk Legend
I agree with Calhoun07. Not everyones into classic movies, most people only watch mainstream movies anyway. If the guy pretended to know the movie and didn't then he'd be an idiot.
05-07-02, 04:08 PM
#12
Moderator
This whole topic seemed somewhat familiar, so I decided to do a search. Here’s a joke post I made back in November, in this thread:
Originally posted by Groucho
I was in a store and some customer asked the clerk if Ruggero Deodato's Cut And Run was out on DVD yet. The clerk was like "No, but it's out next month." Then the guy asked if it would have the Italian soundtrack remixed in 5.1. The clerk was like "I think so." That's when I stepped in. "Listen fool," I said to the clerk, "first of all the film comes out in January...January 8th to be exact. Secondly, the track is in Mono, not 5.1!"
I later found a manager and reported the employee's incompetance. I hope he gets fired.
I was in a store and some customer asked the clerk if Ruggero Deodato's Cut And Run was out on DVD yet. The clerk was like "No, but it's out next month." Then the guy asked if it would have the Italian soundtrack remixed in 5.1. The clerk was like "I think so." That's when I stepped in. "Listen fool," I said to the clerk, "first of all the film comes out in January...January 8th to be exact. Secondly, the track is in Mono, not 5.1!"
I later found a manager and reported the employee's incompetance. I hope he gets fired.
05-07-02, 04:14 PM
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Vampyr,
You might want to check the grammar in your sig line, since you don't have any time for idiots.
I could be mistaken, but I think it should be:
........."Sie wissen "wer" sie sind." (not wem)
You might want to check the grammar in your sig line, since you don't have any time for idiots.
I could be mistaken, but I think it should be:
........."Sie wissen "wer" sie sind." (not wem)
05-07-02, 05:41 PM
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Best Buy's employees are not as bad as Blockbuster's employees. Back when the word was out that the Star Wars Episode 1 dvd was already out for sale at Blockbuster, I went to a local one and looked for it and didn't find it. I went up to the counter and asked and none of the employees had ever heard about Star Wars. I gave up right there and left. If you work at a video store then shouldn't you at least have a basic knowledge of movies?
05-07-02, 07:07 PM
#16
DVD Talk Legend
Originally posted by somedvdguy
Best Buy's employees are not as bad as Blockbuster's employees. Back when the word was out that the Star Wars Episode 1 dvd was already out for sale at Blockbuster, I went to a local one and looked for it and didn't find it. I went up to the counter and asked and none of the employees had ever heard about Star Wars. I gave up right there and left. If you work at a video store then shouldn't you at least have a basic knowledge of movies?
Best Buy's employees are not as bad as Blockbuster's employees. Back when the word was out that the Star Wars Episode 1 dvd was already out for sale at Blockbuster, I went to a local one and looked for it and didn't find it. I went up to the counter and asked and none of the employees had ever heard about Star Wars. I gave up right there and left. If you work at a video store then shouldn't you at least have a basic knowledge of movies?
05-07-02, 07:30 PM
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I agree with most of the posters in here. I haven't heard of that film either 
.
I do think it is odd the employee said that (who cares if you've heard of it? look it up on the computer) but I certainly don't think he's an idiot for not knowing about a film.
I guess I'm just another joe sixpack "who's job it is to" be an idiot.
. I do think it is odd the employee said that (who cares if you've heard of it? look it up on the computer) but I certainly don't think he's an idiot for not knowing about a film.
I guess I'm just another joe sixpack "who's job it is to" be an idiot.
05-07-02, 08:57 PM
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For SHAME..........A DVD/Movie Forum with people who don't know such a classic title. I know I was looking for a different (inferior but at least released) version but Errol Flynn must be rolling in his grave.
BTW: I hope everyone knows who Errol Flynn was
I think you're right......I'm a bit rusty with my German lately. Thanks.
Firstly ~ I would never call a fellow forum member an "idiot". I'm sure you understand that my point was not to consider someone not knowing a title an "idiot".
That said, it is sad if a movie lover doesn't even know such a classic "title". (Not the version recently released, but the Flynn picture)
Lastly ~ Any person who works (no matter the job) should take pride in what they do no matter how much they get paid. If they sell movies they should try to learn more about them. The same goes for any person in any job. That's a general problem of our society which is not limited to BB by any means...........If only it were, we would be better off.
I agree with you, but I also believe what I said to UAIOE to be true concerning a person doing their job better.
In general, my post was one of sorrow that so many classic movies have been lost in a society that I find very hard to understand. Of course, the employee's major error was not to even attempt to check. For that there is no excuse.
I will say one more thing. Don't you think he should at least be curious as to what the movie is, in case other customers ask in the future about this new release? Also, as movie lovers, how many of you (who never heard of this classic) took the time out to see what it is all about after reading this post? I would hope all, but would not bet on it
Just a final clarification: The version that was just released is not the classic version. It's ok but not great. But since both versions have the same name, it shocks me that the "title" is so unknown on this forum (let alone at BB).
BTW: I hope everyone knows who Errol Flynn was
Originally posted by dvd2001
Vampyr,
You might want to check the grammar in your sig line, since you don't have any time for idiots.
I could be mistaken, but I think it should be:
........."Sie wissen "wer" sie sind." (not wem)
Vampyr,
You might want to check the grammar in your sig line, since you don't have any time for idiots.
I could be mistaken, but I think it should be:
........."Sie wissen "wer" sie sind." (not wem)
Originally posted by UAIOE
There is a difference between being an "idiot" and just not knowing a particular movie.
BTW: I've never heard of this movie either. Does that make me an idiot?
There is a difference between being an "idiot" and just not knowing a particular movie.
BTW: I've never heard of this movie either. Does that make me an idiot?
That said, it is sad if a movie lover doesn't even know such a classic "title". (Not the version recently released, but the Flynn picture)
Lastly ~ Any person who works (no matter the job) should take pride in what they do no matter how much they get paid. If they sell movies they should try to learn more about them. The same goes for any person in any job. That's a general problem of our society which is not limited to BB by any means...........If only it were, we would be better off.
Originally posted by Groucho
I don't think that Best Buy employees are paid enough that we should expect them to have an encyclopedic knowledge of films. This isn't exactly a big mainstream title, and this is a store that caters to the average Joe, not film buffs. Still, he should have at least looked it up in the computer...that's what they are for.
I don't think that Best Buy employees are paid enough that we should expect them to have an encyclopedic knowledge of films. This isn't exactly a big mainstream title, and this is a store that caters to the average Joe, not film buffs. Still, he should have at least looked it up in the computer...that's what they are for.
In general, my post was one of sorrow that so many classic movies have been lost in a society that I find very hard to understand. Of course, the employee's major error was not to even attempt to check. For that there is no excuse.
I will say one more thing. Don't you think he should at least be curious as to what the movie is, in case other customers ask in the future about this new release? Also, as movie lovers, how many of you (who never heard of this classic) took the time out to see what it is all about after reading this post? I would hope all, but would not bet on it
Just a final clarification: The version that was just released is not the classic version. It's ok but not great. But since both versions have the same name, it shocks me that the "title" is so unknown on this forum (let alone at BB).
Last edited by Vampyr; 05-07-02 at 09:34 PM.
05-07-02, 09:15 PM
#19
DVD Talk Legend
Originally posted by Vampyr
For SHAME..........A DVD/Movie Forum with people who don't know such a classic title.
For SHAME..........A DVD/Movie Forum with people who don't know such a classic title.
05-07-02, 09:15 PM
#20
Originally posted by somedvdguy
Best Buy's employees are not as bad as Blockbuster's employees. Back when the word was out that the Star Wars Episode 1 dvd was already out for sale at Blockbuster, I went to a local one and looked for it and didn't find it. I went up to the counter and asked and none of the employees had ever heard about Star Wars. I gave up right there and left. If you work at a video store then shouldn't you at least have a basic knowledge of movies?
Best Buy's employees are not as bad as Blockbuster's employees. Back when the word was out that the Star Wars Episode 1 dvd was already out for sale at Blockbuster, I went to a local one and looked for it and didn't find it. I went up to the counter and asked and none of the employees had ever heard about Star Wars. I gave up right there and left. If you work at a video store then shouldn't you at least have a basic knowledge of movies?
05-07-02, 09:37 PM
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Originally posted by bboisvert
Which should give you a sense of how unrealistic it is to expect a random retail employee to be aware of it.
Which should give you a sense of how unrealistic it is to expect a random retail employee to be aware of it.
This is hardly a random title........This is a classic title.........It's like someone not knowing the title "Sunset Blvd".
Pleeeeease don't tell me someone here hasn't heard of "Sunset Blvd."
05-07-02, 09:58 PM
#23
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So, I'm not "worthy" because i dont know this particular movie that Errol Flynn was in.
I know who Errol Flynn was but why does not knowing this particular movie make me any less of a movie fan?
I don't like Julia Roberts and i have never seen "Pretty Woman", so i guess i am still "stupid" because i havent seen that as well?
I have no interest in either of those movies so why should i watch them? So i can be in some "elite" club or something?
I know who Errol Flynn was but why does not knowing this particular movie make me any less of a movie fan?
I don't like Julia Roberts and i have never seen "Pretty Woman", so i guess i am still "stupid" because i havent seen that as well?
I have no interest in either of those movies so why should i watch them? So i can be in some "elite" club or something?
05-07-02, 10:13 PM
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Originally posted by UAIOE
So, I'm not "worthy" because i dont know this particular movie that Errol Flynn was in.
I know who Errol Flynn was but why does not knowing this particular movie make me any less of a movie fan?
I don't like Julia Roberts and i have never seen "Pretty Woman", so i guess i am still "stupid" because i havent seen that as well?
I have no interest in either of those movies so why should i watch them? So i can be in some "elite" club or something?
So, I'm not "worthy" because i dont know this particular movie that Errol Flynn was in.
I know who Errol Flynn was but why does not knowing this particular movie make me any less of a movie fan?
I don't like Julia Roberts and i have never seen "Pretty Woman", so i guess i am still "stupid" because i havent seen that as well?
I have no interest in either of those movies so why should i watch them? So i can be in some "elite" club or something?
I'm sorry I even started this thread.........It's a waste of my time and everyone else’s.
Just let it die like the great movies that are being forgotten by the Industrial Light and Magic society of today
After over 2,000 posts I'm begining to think I've been in the wrong place to discuss movies
05-07-02, 10:25 PM
#25
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I didnt take it as a personal attack, i simply used myself as an example.
No offence, but you're coming off as a movie snob.
Just because we don't all know and watch Errol Flynn movies or have a active interest in movies from the pre-1960's doesnt make any of us any less of a movie buff.
Because some of us like newer movies we are somehow inferior?
No offence, but you're coming off as a movie snob.
Just because we don't all know and watch Errol Flynn movies or have a active interest in movies from the pre-1960's doesnt make any of us any less of a movie buff.
Because some of us like newer movies we are somehow inferior?