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DVD Import: How long does it take to get a refund anyway?

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DVD Import: How long does it take to get a refund anyway?

Old 03-25-02, 03:46 PM
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DVD Import: How long does it take to get a refund anyway?

Ordered a DVD from DVD Import. After four weeks, nothing is shipped. *******s charged my credit card when I ordered the DVD; now I've told them to cancel the order and I have to WAIT for my refund.

What the heck is this? Crappy store... won't ever deal with them again.
Old 03-29-02, 11:37 AM
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Don't ever order from this outfit! The same thing happened to me and they removed the order from my history before I got my refund, so the made me fax my credit card bill to them! I eventually got my refund. They charge your card when you place the order, not when the item ships!
Old 03-29-02, 11:53 AM
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I have had no problems with DVDImport so far, I have pre-ordered several titles which I received in 4-5 days after shipping.
Only Midway SE took a few weeks because it was on back-order.
Old 03-29-02, 12:56 PM
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Re: DVD Import: How long does it take to get a refund anyway?

Originally posted by Krug
Ordered a DVD from DVD Import. After four weeks, nothing is shipped. *******s charged my credit card when I ordered the DVD; now I've told them to cancel the order and I have to WAIT for my refund.

What the heck is this? Crappy store... won't ever deal with them again.
Contact your CC company and dispute the charge.
Old 04-04-02, 06:30 AM
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I actually had a good experience cancelling with them, though because of the person who mentioned and item being removed from his History, I just printed mine out for back up, just in case.

I place and order on the 26th of March and immediately attempted to cancel it and could not find a way to do this, so I mailed their customer service. I didn't hear anything back so after the holiday I went back on the site and noticed they had somewhat of a message board system for communicating per order. I tried that out and had no problem at all. Got a reply back that the card was credited.

I will check to be sure however.

I also mentioned to them about charging cards before an item ships. They are the only eTailer that I've used that does this. The reason I canceled was I found the same disk in zone 2 widescreen right after placing the order.

I will order from them again. I'm curious how long it takes for them to ship to Norway. I'll let folks know.

I wish however that there was an easy way to cancel and order (not charging cards before shipping would make that easier I'm sure)

I also thought I read on the site that cards will not be charged until shipping but I might be wrong there.

Anyway, more to come.

Jim
Old 04-08-02, 06:22 PM
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Still not canceled despite repeated feedback. Should I complain to the Canadian Better Business Bureau? Getting sick of it.

For others, you can find it at:
http://www.canadiancouncilbbb.ca/
Old 04-09-02, 02:29 AM
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Originally posted by Krug
Still not canceled despite repeated feedback. Should I complain to the Canadian Better Business Bureau? Getting sick of it.

For others, you can find it at:
http://www.canadiancouncilbbb.ca/
If you are having problems and canada has a bbb, you definitely should open an incident with them.

This is odd though, they canceled my order the same day I requested it. I'll post the correspondence here.

Sent:
4/3/2002 4:08:15 AM

Hello, I sent a message concerning this order but have not received a response. I placed this order prematurely and immediately asked that it be cancelled. I was bit disturbed that my card was charged immediately as well. Every other retailer online I do business with does not charge cards until a product is ready to ship. This particular order is a preorder and I didn't expect my card to be charged right away. That isn't my big concern however, I'm more concerned with the process of cancelling the order as I had not meant to place the order yet. Is this possible? Will you credit my card? Please advise. Jim
Recieved
4/3/2002 3:47:21 PM

already credited dear client , Best regards
My status on the font page reads "completed", but if I check the details, I see the following: Credited on 4/3/2002

I wonder, is anyone getting back to you? How are you contacting them? I did mine via the web interface.
Old 04-09-02, 06:42 PM
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I went via the web interface. After the BBB threat, they said they would credit me within a week. They didn't reply my previous two reminders for credit.

Threats work.
Old 04-10-02, 02:35 AM
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yup they sure do :-) In some countries anyway, in Norway, they'd probably just send you a bill. Threat tax you know. Then nothing would happen anyway.

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