Opinion on Ecost.com
03-17-02, 10:51 PM
#1
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Opinion on Ecost.com
I was just wondering what ya'lls experience with Ecost.com is they have the DVD player I want at by far the best price but havent dealt with them before.
03-18-02, 11:11 AM
#3
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I bought my DVD player from Ecost.com. i had no problem other than their exorborant shipping and handling costs
03-20-02, 06:43 PM
#5
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Well, they have good prices and fast shipping, but after a couple of orders I've stopped using them for two reasons:
1. As Previously mentioned, their shipping and especially "handling" costs are a little ridiculous and, depending on the item, will quickly eat up any money you may save by choosing them over another etailer.
2. Their return policy is a joke. Basically, it says that once you order it, it's yours, no matter what - whether you change your mind, it's defective, damaged, etc. - it doesn't matter. My last order (and I do mean last) with them was for a Toshiba dvd player that I discovered was defective. I called them to exchange it and was told that I had to have official verification from the Manufacturer that the player was defective before I could return it. After going to the hassle of getting this from Toshiba, I called ecost again and was then told that Toshiba was on their list of manufacuturers that they do not accept returns from under any circumstances (take a look at the "Important exceptions to return policy" in their help section - It's a long list). The only choice I had was to have it repaired under the manufacturers warranty. I ended up having to pay for a defective dvd player that I had to wait to use because it had to be repaired. So in the end, I saved $10 and had to wait another month for what was then essentially a refurbished player, not to mention the hassle I had to go through.
1. As Previously mentioned, their shipping and especially "handling" costs are a little ridiculous and, depending on the item, will quickly eat up any money you may save by choosing them over another etailer.
2. Their return policy is a joke. Basically, it says that once you order it, it's yours, no matter what - whether you change your mind, it's defective, damaged, etc. - it doesn't matter. My last order (and I do mean last) with them was for a Toshiba dvd player that I discovered was defective. I called them to exchange it and was told that I had to have official verification from the Manufacturer that the player was defective before I could return it. After going to the hassle of getting this from Toshiba, I called ecost again and was then told that Toshiba was on their list of manufacuturers that they do not accept returns from under any circumstances (take a look at the "Important exceptions to return policy" in their help section - It's a long list). The only choice I had was to have it repaired under the manufacturers warranty. I ended up having to pay for a defective dvd player that I had to wait to use because it had to be repaired. So in the end, I saved $10 and had to wait another month for what was then essentially a refurbished player, not to mention the hassle I had to go through.
Last edited by Roy28; 03-20-02 at 06:46 PM.
08-24-06, 11:33 PM
#8
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I've used them for a handful of items, but will never use them again. I got a free satellite radio from them, a Harmony 880 universal remote for about $89, (more than 50% off) and a lot of other great deals. And then I had to have something returned. After a big long battle, they ended up taking it back. Not worth the headache at all.
08-25-06, 08:05 AM
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I think the reason for the lousy return policy is because they are not an authorized reseller of a lot of brands (and therefore, the manufacturer will not honor the warranty if you bought it through them). At least that's how it worked with projectors. I used to work for a projector company, and the manufacturers wanted nothing to do with ecost because they violated manufacturers' pricing guidelines.
