To be fair to you, you wouldn't have gotten an RMA from them (since you can't reach them via phone and they don't seem to read their e-mail). I e-mailed them for one over 2 months ago and never got one, so I ate the cost of the DVD. Now I am battling with my credit card company over 3 over charges to my credit card for by Orderbox.

Has anyone noticed that ORDERBOX.COM is also selling on eBay and/or half.com? It is somewhat similar to what hitmenow.com is doing....?

FOLLOWUP:
*wry grin* Perhaps one way to keep in touch with ORDERBOX.COM is to send email to them through their eBay/Half email address........... *winky wink*

Latest saga....

Last month Orderbox either charged me for items I never ordered and/or received, or they overcharged me for some items. Of course the normal process of sending e-mail with no response. The charges where disputed with my credit card company. So far my credit card company has credited me for the difference in one of the overcharges (with another still pending).

However, imagine my surprise (since I haven't had any oustanding orders and don't plan on ordering from Orderbox in the future) to find that I have 2 new charges on my card from Orderbox! (just happen to match the disputed charges). So here we go again, spent 20 minutes+ on the phone with the credit card company trying to explain what exactly is going on, before they grasped the situation and allowed me dispute the latest charges.

So once again, keep a careful watch on your credit card charges and try your best to match the charges to your invoices.

Could be... We actually started selling on Half.com first (then Amazon, ebay, etc). It's just another market to tap.

It's only been recently that our direct website sales have exceed those from Half.com. Yay!

Just got off the phone with orderbox.com customer service. They may have most clueless employees ever. Here is my conversation sumed up:

CS: Hi thank you for calling orderbox how may I help you?

Me: I just wanted to check on the status of a preorder to see if it will ship when it is suppose to.

CS: Do you have an invoice number?

ME Yes XXXXX

CS: Thank you one sec.

CS: Oh my I am so sorry, it looks like you purchased this in May??? I have no idea why you have not received it yet.

ME: well you see it is a preorder it is suppose to come out tuesday?

CS: A Preorder? Why did you buy it in May then?

ME: To make sure I got it since it is limited and you guys had a good price, so do you know when it will ship?

CS: No, you will have to send an email.

ME: you can't look and see when it will ship or when it is suppose to ship?

CS: No, if you want to cancel you need to send an email.

ME: that is why I called you so I would not have to wait. I don't want to cancel as long as I get the DVDs I am suppose to get.

CS: I dont know, maybe you should call the warehouse or email us, thanks for calling, good bye...

ME: WHat?!?!?

CS: (CLick)

And they hung up! To best buy.com I will go what a sad day. If I get this set I guess I will trade itor something. Oh Well.

Not to mention the CS had a thick accent and did not speak good english.

Poor, Poor, poor

EARTH TO ORDERBOX!
 

I called then emailed called then emailed ......

Asking where my Herzog/Kinski Box Set was.

No answer no nothing.

Is this company still operating or is the website just functioning on it's own.

Anybody know what the score is with these clowns... should I give up and buy this elsewhere mind you the presell price I agreed to was $40.87. ANYBODY pleaszzzzzzz.

This place is bad news if you have read this and other threads.

Dispute your charges with your Credit Card Company and order somewhere else.

Take it from one who knows....