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1) Subscribers should have their TM issue 6 copies by now or this week. If you subscribed in late November or in December, you probably missed the initial cutoff and will see your issue sent in the supplemental mailing toward the end of the month.

2) Only TM subscribers will be receiving the DVD going forward. Too much theft at the newsstands. Thus, the mag has a lower cover price than the first TM's $8.99.

3) Please send emails to the customer service email address on the total-movie.com site if you have a customer service call.

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Hi all. The reason the 800 number changed for customer service is because of all your complaints. TM is slogging through a decent backlog of calls...all of them are important. They are working hard to put good solid systems in place to eliminate the customer service issues. Please be patient.

Call: 866 - 896 - 6843 or 626 - 296-6360

Don't email mcmillen any more. They no longer handle TM. Go to the site and email the contacts there.
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If you subscribed in November or December, chances are excellent you have gotten nothing. TM, at this point, is bi-monthly and with the typical 6-8 weeks for delivery of a first issue of a magazine (that is generally every magazine), you might not get a first issue until the Feb. 26th issue is due.

As for the 40 Free films
They are still being worked on....but in the end, you will be proud to own the pack, particularly as a magazine extra.

As for the DVD players
First batch ships to subscribers on Monday.

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1) Their was supposed to be a supplemental shipment in December. But, we dropped our customer service and fullfillment house in December because we had performance issues....and that made it difficult to access the data and get the supplemental shipment out. Customer service is now in house and if you call 866 896 6843 (toll free), you will get one of those customer service reps (or possibly an answering machine if they are on the line followed by a call back to you) and hopefully your issues will be resolved. FYI - 100 packages went out yesterday with back issues and back DVDs to people who have called us with their customer service problem

2) Starting later today, there will be regular updates on the total movie site www.Total-Movie.com letting you know the status of the 40 Free bonus discs.

Thanks for your continued patience and support.

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They just put up the link to the update here:
http://www.insidedvd.com/subscribe/messagextra.html

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I RECEIVED THE DVD PLAYER!!

I ordered on Jan 5th. 11 days later the DVD is here, and was shipped ground, which meant it was sent 5-6 days after I ordered it. That's great service. I'm looking forward to the magazine and the movies (I think they WILL come out in February).

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Originally posted by vaporware
I've been forunate enough to come across several geese that lay golden eggs. Far too many for me to keep for myself. So i've decided to bring this fabulous offer to all of you here at DVDTalk. That's right for a mere $69.99 i will send you one golden egg laying goose. Of course some of these geese may take a while to lay the golden eggs but in the meanwhile they will produce eggs of the regular variety. We can not be held responsible for the production delays of the geese and we are working diligently to rectify this problem.

Due to the lack of success with the geese promotion we are now offering a potion that turns lead into gold. We ran across this great deal during our travels in Haiti. So now if you are willing to pay $129.99 for a 2 year subscription we will send you the magic potion that will turn lead into gold. This is for a limited time only as supplies are limited. This is our best deal yet. Send money now!!!!!!!

Due to the high volume of complaints we had to change our customer service numbers and move our mailboxes etc address box. Plus those pesky Dateline reporters were bugging us.

But trust us all products promised will be delivered. And don't miss next months free top of the line HDTV television giveaway for a mere three year subscription. We ran across this great deal while traveling in Yugoslavia and can pass them along to you, our beloved customers for a mere $799.00.

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Originally posted by renaldow
Their website shows that the 2nd week of March is now the target date for shipping the 40 free movies.

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Subject: Total Movie DVD Player Info
From: Mike Davis [email protected]
Date: Thu, Jan 31, 2002 9:49 AM
Message-id: <4DE8E6BE61AC5712.99333CBCB7F09044.CEDF84562A29235E@lp.airnews.net>

Fellow DVD Lunatics,
I realized I hadn't seen anyone post about the Total Movie DVD
player deal and thought I throw in a few words about the player they
sent me. I had completely forgotten I even ordered the thing when it
showed up about a week before Christmas as part of the subscription deal
to Total Movie.

First the player; labeled a Dingtian DVD-2106, this thing is amazing
for the price ( a hundred bucks including the forty buck subscription
extension.) The back panel has component video out, as well as s-video
and the composite video jack. Both Toslink and co-axial are included for
digital audio output, plus the little beastie even has a six-channel
output jacks, indicating an internal DD processor. The front panel is a
quite good looking sort of charcoal gray, a nice change from the
ubiquitous basic black. The front left has two mic inputs for Karaoke, a
volume and echo knob are also on the left for the Karaoke function. On
the right are the usual transport controls and an interesting L/R button
in the center of the control ring. I assume this allows selection of
different audio tracks. I haven't tried it yet. The drawer for the disc
drops down in operation and a tray slides out over it, I figure it's
just a normal transport inside, but the door is a nice touch.

As for the playback ability of the machine, here's where I am just
blown away for the price. It supports, get this- DVD in DD and DTS,
SVCD, VCD, HDCD, regular CD's, MP3 discs you burn yourself, and plays
back both NTSC and PAL discs in every zone I could try (Region 1 & 4 so far)!
Macrovision seems to be also disabled, so you can record with a VCR if you wish.
The player is weird in one respect, while zone-free, it never indicates the
zone of the disc and has no zone selector in the menu. You just load it
up and it plays. You do have to tell the player the type of TV you are
outputting to (NTSC or PAL,) as well as the aspect ratio, and then it
just takes it from there <ggg.>

Also included are a rather normal remote, which has two levels of
zoom control for those into that type of thing, two RCA audio cables,
one composite video cable, and a rather hefty, nice fat s-video cable.

The only picture I could find of the thing is here at an Aussie site;
http://www.csvav.com.au/HITO_Large_View.htm

The machine in the image is badged a "Hito," but it is definitively
the same exact player as the Dingtian. The only difference being my
player also has the DTS logo on the left front panel, the one in the
image does not. Even the box the player came in is the same as in the
image, though mine doesn't say "Hito." In fact, it has no name brand
anywhere on the box! Heck, for sixty bucks, all these features, and
reasonable image quality, there is no way this baby is ever going back
<ggg.> It is pretty amazing what your sixty plus bucks can buy you these
days.

All the best, Mike

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Originally posted by TotalMovie
Vaporware,

email your name and address and your need to get the magazine sent to you to the list of contacts on the www.total-movie.com site and I will see that your magazines and DVDs are sent out to you today. Let us know if you want the Dec/Jan and the Oct/Nov or just the Dec/Jan.

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Originally posted by cineman
Can anyone suggest what to do now? The Better Business Bureau? Filing Mail Fraud charges with the USPS? Calling a lawyer?

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