I Have Been ****** By Fry's Electronics!!
12-08-01, 07:10 PM
#1
DVD Talk Limited Edition
Thread Starter
I Have Been ****** By Fry's Electronics!!
Bought a 16x DVD drive advertised for $59 for my girlfriend's dad. Since, he didn't want to wait till Christmas to open it I went ahead and installed it on his Dell system.
Installation process was great( hookup hardware, installed software).
When I started to watch a movie, the system turned off and there were SPARKS and SMOKE coming from the power supply.
Took my defective DVD drive (w/receipt) and ******up system to Fry's. The "Person in Charge" told me there was nothing he could do(WTF! ). He wouldn't even run a diagnostic on my system or the DVD drive. Instead, he told me to contact the Drive manufacturer because they were liable. (Total Conversation lasted less than 2 min)
WHAT HAPPENED TO THEIR "we believe in working personally with our customers" POLICY. I think its a bunch of b/s and I will never shop with again.
Now I am stuck with a ******up system, ******up dvd drive, and up s**t creek.
What should I do now.
Installation process was great( hookup hardware, installed software).
When I started to watch a movie, the system turned off and there were SPARKS and SMOKE coming from the power supply.
Took my defective DVD drive (w/receipt) and ******up system to Fry's. The "Person in Charge" told me there was nothing he could do(WTF! ). He wouldn't even run a diagnostic on my system or the DVD drive. Instead, he told me to contact the Drive manufacturer because they were liable. (Total Conversation lasted less than 2 min)
WHAT HAPPENED TO THEIR "we believe in working personally with our customers" POLICY. I think its a bunch of b/s and I will never shop with again.
Now I am stuck with a ******up system, ******up dvd drive, and up s**t creek.
What should I do now.
Last edited by candyrocket786; 12-09-01 at 12:02 AM.
12-09-01, 02:49 AM
#2
DVD Talk Legend
first thing: what type and rated power supply was it?
maybe the dvdrom had nothing to do with the failed power supply. I had a power supply fail after putting in a floppy once. I guess it was the straw that broke my power supplies back
How can any store warranty your whole system for the price of a 59 dollar dvdrom drive. it is simply not possible. Best buy would not neither will frys.once that part leaves the store they have no idea what happened to the system.
I would buy a new power supply and install it(get a bigger one that you have now- 250 watt then get a 300 watt). The system might be fine although it is possible that the whole thing is fried. no pun intended
maybe the dvdrom had nothing to do with the failed power supply. I had a power supply fail after putting in a floppy once. I guess it was the straw that broke my power supplies back
How can any store warranty your whole system for the price of a 59 dollar dvdrom drive. it is simply not possible. Best buy would not neither will frys.once that part leaves the store they have no idea what happened to the system.
I would buy a new power supply and install it(get a bigger one that you have now- 250 watt then get a 300 watt). The system might be fine although it is possible that the whole thing is fried. no pun intended
12-09-01, 10:27 AM
#3
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candyrocket:
Having worked in the computer industry many years in my previous life, I can tell you no store will accept liability for a system that fails due to an addon component purchased from them. There are too many unknown variables. I would agree with gcribbs that your power supply likely just hit its limit, and whether you had added the new drive, an extra floppy, a second sound card, a hardware decoder board etc the same thing likely would have happened.
The main issue here is the power supply. If your system is still under warranty, the P/S should be covered and I would go that route to get it repaired.
If it is not, I would acquire a new P/S, install it, and see if the system still functions. Today's systems are decently built, and since the P/S simply failed as opposed to surged/spiked, the system may be fine. Trying it out will be your acid test to see if the system is still functional.
Best of luck.
Having worked in the computer industry many years in my previous life, I can tell you no store will accept liability for a system that fails due to an addon component purchased from them. There are too many unknown variables. I would agree with gcribbs that your power supply likely just hit its limit, and whether you had added the new drive, an extra floppy, a second sound card, a hardware decoder board etc the same thing likely would have happened.
The main issue here is the power supply. If your system is still under warranty, the P/S should be covered and I would go that route to get it repaired.
If it is not, I would acquire a new P/S, install it, and see if the system still functions. Today's systems are decently built, and since the P/S simply failed as opposed to surged/spiked, the system may be fine. Trying it out will be your acid test to see if the system is still functional.
Best of luck.
