How to get amazon reinstate stl account?
Any experience or advice to help fellow dvdtalkers?
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Why were you cut off?
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Originally posted by ElNino Why were you cut off? |
Amazon sent me a canned reply:
"Our records indicate that you have not used this program as it was intended; instead, you opened multiple accounts in order to obtain a discount, placed an order using the discount as the payment method, and canceled the original order. Therefore, you accounts have been removed from participation in our Share the Love program." I do have a few accounts but never sent stl to myself and obtain discount that way. I think their software simply shuts down customers with multiple accounts. I have sent another email to contest it. Why wouldn't they just look at my order history and see that I didn't sent stl to myself??? |
still no response from them.. all my orders are legit.. they just don't want to give me my credit for sharing is what I believe.
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Originally posted by matchpenalty still no response from them.. all my orders are legit.. they just don't want to give me my credit for sharing is what I believe. |
two words: BOMBARD THEM
I had my account shut down. Then they told me I used it against its rules. After lying to me, I got in their face and got my account reinstated (and a $20 promo to boot). Then it was shut down again. Needless to say, I informed them again about the problem, and they fixed it more quickly. Either way, it took about 2 weeks till it worked for good. It's worked fine for about a month now. I suggest emailing [email protected] if you want to accomplish anything. Otherwise, you'll wait even longer for another CSR to just transfer what you write to the Communities people. Good luck. Be persistent. |
Originally posted by jiggyblau two words: BOMBARD THEM I had my account shut down. Then they told me I used it against its rules. After lying to me, I got in their face and got my account reinstated (and a $20 promo to boot). Then it was shut down again. Needless to say, I informed them again about the problem, and they fixed it more quickly. Either way, it took about 2 weeks till it worked for good. It's worked fine for about a month now. I suggest emailing [email protected] if you want to accomplish anything. Otherwise, you'll wait even longer for another CSR to just transfer what you write to the Communities people. Good luck. Be persistent. I do have a few accounts but I never sent stl to myself. All my stl were coming from the generous dvdtalkers here. They could have checked my order history including any canceled order, in all my accounts. I doubt they actually checked their records before sending out the canned reply. Their accusation is false and shuting down my stl is unfair. I was expecting stl credit on the Hannibal/Silence sent out this week. I am going to be persistent until they fix it! Jiggyblau, did they give you back any credit that you would have earned during the problem resolution? |
Originally posted by eau Jiggyblau, did they give you back any credit that you would have earned during the problem resolution? |
I wrote amazon a nice clear letter asking for my Stl account to be reinstated. That was 4 days ago, they didn't respond to me (I didn't even get the canned reply).
Oh well, without stl, I can usually get DVDs cheaper elsewhere, so I won't be shopping at amazon much anymore. |
Finally, amazon admitted to their mistake and reinstated my STL. They gave me a $10 promo to make up for my trouble, plus I had received the credits from 'friends' purchases.
So if you really didn't break the program rules, your persistence may pay off ;) |
Originally posted by eau Finally, amazon admitted to their mistake and reinstated my STL. They gave me a $10 promo to make up for my trouble, plus I had received the credits from 'friends' purchases. So if you really didn't break the program rules, your persistence may pay off ;) |
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