DVD Talk Forum - Anyone had Contact problems with VIDEO-NOW?

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I've emailed them a few times these last few weeks, to cancel a couple of discs. No reply! No change to order status!

I also cancelled 2 DVD's two months ago, and have not yet recieved a refund

Has anyone else had similar problems recently?

Thanks
Chris

I wouldn't hold my breath waiting for an email, you will probably never receive one.
Read my recent experience in this thread:
http://www.dvdtalk.com/forum/showthr...hreadid=113964

I am now in process of reversing charge through a complaint to Visa.

If I was you I would do same NOW!
Good Luck

:mad: These guys refuse to get back to me! I am so angry!
I ordered back in January, but the DVD was on back-order. Sure enough, they charged my card. Then they said they sent the DVD 4/13/01. I HAVE NEVER RECEIVED THE DVD!!!

I have sent them three emails and even called them several times. No response. Nothing. I called Mastercard, but I'm past the 60 or 90 days that they can take action. I was beyond that before they even "shipped" the disc!

I am going to keep trying, but looks like I am S.O.L.

If life was like TiVo, I'd give Video-Now
:thmbsdwn::thmbsdwn::thmbsdwn:

Stay away.

Neal