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-   -   A&B SOUND USERS LOOK HERE. URGENT. (https://forum.dvdtalk.com/store-forum/109479-b-sound-users-look-here-urgent.html)

Paul.B 05-18-01 10:19 AM

Just read this on the dvdforums in the U.K. Doesn't look good.

Hi all,
This is an extract from my local forum page. I confirmed this myself so I hope this helps and saves you some misery
**************************************************************************
To all members that have used ABsound in the past you may want to have your credit card details blocked...

I logged onto ABsound tonite and only got a page full of symbols and numbers. But if you let it load for a peroid of time it starts to list credit card numbers with names and expiry dates.

I sent a 2.6meg section of this page on to Citibank as I found my details for my Citibank mastercard and in the morning will have to pass the same details on for my visacard as I also found those listed.

The person I spoke to at Citibank will keep trying to ring ABSound to let them know what is happening.
****************************************************************************


I think it is better to be safe, and have your card details changed.

marty888 05-18-01 10:40 AM

Just tried to access their site, but couldn't. I have a feeling some hackers did some nast work on them, and they have pulled it down to give them an opportunity to correct.

ali 05-18-01 12:09 PM

My card issuers number was really busy, but I've cancelled my card now.

ali

axolotls return 05-18-01 01:48 PM

I was on their site 24 hours ago and nothing looked different. Even signed up again for another account (lost my member id)

rtiangha 05-18-01 02:09 PM

Actually, I was there this morning and there were weird text symbols on the home page and my computer was trying to download something BIG (I stopped the transfer after 30 seconds because I was suspicious of a virus or something; I'm still on dial-up :( ).

Just what information was posted? CC number? Expiration date? Name and billing address? All of the above? I've only ever made one purchase at A&B's online store, and that was monthes ago.

Also what steps should be taken with my credit card company? I called mine, but the lady wasn't very helpful (and very rude. I asked her what would stop a hacker from setting up an account at another store with my billing address and other info that was gained from A&B, then using a shipping address to a PO box in another province to recieve the goods, and she said that "that isn't possible" and tried to end the conversation quickly).

Obviously this is the first time that anything like this has ever happened to me, and I'm worried. What should I do? Should I panic?

Thank you.


Feneant 05-18-01 04:29 PM

It now says the site is closed for maintenance... I have to check on this as well I guess. I've made one order and later cancelled it, this was around 1 month ago... but they probably still have my info.

simonbrew 05-18-01 06:01 PM

They had, if you let the page load long enough, credit card numbers, expiry dates and names. All three cards I've used with the company were listed, dating back to early 1999. It's fair to guess that their entire database was posted to the front page of the site (apparently there was some 750MB of data).

Get onto your card companies, folks...

S

rtiangha 05-19-01 12:50 AM

Well, here's the official press release from http://www.absound.ca

------------------------------------------------------------

PRESS RELEASE

During the early morning hours of May 18, 2001, the security on the web site maintained by A&B Sound Ltd. was breached by unknown persons. A&B Sound Ltd. has reason to believe that credit card information belonging to customers who had open, unprocessed orders on the web site may have been obtained and that unauthorized use of that information may have occurred.

The web site, http://www.absound.ca, was immediately shut down by A&B Sound Ltd. pending an internal and police investigation. A&B Sound Ltd. has also retained external computer security experts to assist in the investigation.

A&B Sound Ltd. has emphasized that the security breach is limited to open, unprocessed on-line orders and that the security of credit card information belonging to its retail store customers has not been affected in any way. A&B Sound Ltd.ís on-line orders are dealt with independently of its retail operations. On-line orders represent less than 1% of A&B Sound Ltd.ís business.

A&B Sound Ltd. is in the process of notifying all customers whose credit card security may have been compromised. It is advising them to immediately report this incident to their credit card issuer as a precautionary measure.

Anyone who has placed an order from A&B Sound Ltd.ís web site and has not received the product ordered is advised to immediately notify their credit card issuer.

Customer inquiries should be forwarded to [email protected]

A&B Sound Ltd. regrets any inconvenience that this matter has caused its valued customers.

------------------------------------------------------------

So are they telling the truth when they say "that the security breach is limited to open, unprocessed on-line orders" and that those of us who make orders monthes ago shouldn't worry?

[Edited by rtiangha on 05-18-01 at 10:52 PM]

DVDealer 05-19-01 01:00 AM

I guess two things aren't clear to me:

1) Is an "unprocessed order" an order that hasn't been authorized yet (meaning orders the last day or so that haven't been checked yet with the cc agencies), or any order that may have already been preauthorized but not fulfilled (not have items sent yet)?

2) For those of us who do have "unprocessed orders" that have been compromised, is it just the open *orders* we have that have been compromised (the one cc used for that order), or our whole account (all cc #'s used on past orders too)? I've warned all three of my CC's that I've used in the past, but I'd like to know quickly in case I need to get a new CC quickly for *all* of them rather than just the one for the open order.

A&B Sound has been a decent site, and so has DVD Planet, etc., but I really hope that these sites realize soon that they are in effect operating a "bank" and need to have the ability to project the security of one to keep ecommerce going on the web in general. All it takes is a few screwups and it affects ecommerce for all sites. Not good, especially in tough times like we have right now! I'm going to hate to have to get 3 new CC' no's!

rtiangha 05-19-01 01:09 AM


Originally posted by DVDealer
I'm going to hate to have to get 3 new CC' no's!

No kidding. Do you think it's worth the hassle getting a replacement for a card with a measly $600 limit and then changing the CC number for all of the stores I have pending orders at? Such a pain, I think.

Say, just curious. Do events like these have any effect on your credit rating?

Tyler_Durden 05-19-01 05:11 AM

I had a few open orders at absound.ca, and I'm facing a problem. I don't own a VISA card so I use my parents'. When I started buying DVDs online, it took a while for me to convince my mom that it's really quite safe and after two years, I had finally received her trust in this matter.

Now, this thing with a&b sound has happened. I just checked the VISA details and saw no "unwanted" purchases made with the card. But since it's apparent that our CC details were made available to those scum-of-the-earth hackers who broke into the database, there's still a chance that someone might use our CC for whatever they wish.

Of course, the sensible thing to do seems to be to tell my parents about this and change the CC number before anything bad happens. HOWEVER, that would pretty much be the end of my online shopping. No Criterions, no Die Hard box set, etc. And I certainly don't want that.

So, what do you guys think? I know this sounds really gullible, but sometimes these hackers just want to show their capabilities and don't want to do anything else than "test the security". But the fact that they posted a list of all the CC information in the database on the site is alarming. Is it likely that if I don't act quickly our CC will be misused?

Your opinions will be appreciated.

lane 05-19-01 07:23 AM

Response to T.Durden.

You earned their trust in the last few years by how you handled the use of that card. It is easy to do the right thing when it is easy. To do it when you have something to lose or feel the pressure from other influences is the test. What would you want your own child to do?

whitecot 05-19-01 07:30 AM

The comments about this only affecting open orders are being questioned in the UK. Users claim it's all purchasers and that A&B are being economical with the truth.(The data dump happened in the afternoon for us so people were trying to shop)

I was pretty relaxed having no open orders and my last purchase was at least a month ago. However my credit card company have contacted me (9:30 a.m. Saturday morning)to say that they are concerned and they have cancelled my card. They would not comment on what they are doing but from other UK postings I get the impression they are cancelling and reissuing the cards of anyone who has shopped at A&B.

rtiangha 05-19-01 09:05 AM

In response to Tyler_Durden:

Just think how worse it would be if you didn't tell you parents about the hacking but somewhere down the line your parents found out that an unauthorized charge DID happen. That would be WAY worse than not telling them. Believe me, I've got the same kind of strict parents, but the best thing to do would be to tell them (I'd tell them anyways even if they weren't too strict). Besides, you could always get your own CC when you reach the majority (a simple one with a $500 limit that they give anyone who is in the age of majority and has some source of income). It's not hard to get one and responsible use helps you get a good credit rating which will help you when buying houses, financing a loan, etc...


Originally posted by whitecot
The comments about this only affecting open orders are being questioned in the UK. Users claim it's all purchasers and that A&B are being economical with the truth.(The data dump happened in the afternoon for us so people were trying to shop)

Well, I just got the email of the Press Release from A&B saying that "If you are receiving this email it is because your credit card information may have been compromised" and my one and only order with them was monthes ago.

But here's another question. I assume that you go to your credit card company and tell them that your card was "stolen" right? What happens if you have a balance on it? I have about $230 on it, and according to the budget I set for myself, it I couldn't totally pay it off until July. Would I be responsible for paying it all off before I could get a new card, or would they just issue me a new card and do a balance transfer thing?

Thanks!

whitecot 05-19-01 09:15 AM

I've not had a mail from A&B but my cc company have still cancelled my card. I expect to receive the new card and account number within 7 days and I'm pretty sure they will just update the old account with the new number.

weapon_x11 05-19-01 09:46 AM

I just canceled my card (no charges since 5/05). Thanks for the warning.

dev-null 05-19-01 10:36 AM

Just cancelled my credit card. Good thing this didn't happen back when I had 10+ outstanding orders with 7 different sites. The good thing about this: no new charges until I get my new card.

whitecot 05-19-01 11:54 AM

Oh, 6 hours after my cc company phones me to say they have cancelled my card I get a copy of the A&B email!

AliJ 05-19-01 01:09 PM

i guess this means that i'll have to tell my dad to cancel his credit card then as he ordered from them on the 17th of this month!
we've always had to enter the cc number on each order so how do they have the details on their site? any info on when the site will be back up? thanx

Abstrakt 05-19-01 06:51 PM

A&B Sound has been my preferred etailer ever since Express.com went bankrupt, but I doubt I will ever deal with them again, if they ever manage to get back on their feet. Such a thing could happen to any business, of course, but the nature of this particular crack suggests that there might be more to it than meets the eye...

[ Caution: the following is pure speculation! ]
Based on my previous experiences dealing with network security, I get the feeling that the cracker might have had access to this information for quite some time. This individual could have been blackmailing A&B, threatening to publicly post their complete database unless they complied with his demands. A&B might have ignored these demands, prompting the cracker to make good on his threats.

If that is indeed the case (again, this is pure speculation) A&B would have been aware of this breach in security long before the press release was issued. However, they might have unwisely opted to avoid notifying the authorities, and their customers, until the cracker went ahead and posted the complete database on the site's homepage. At that point, there was obviously nothing left to hide, since thousands of web surfers were greeted by a complete, >750 mb list of credit card numbers when visiting the site.
[ End of speculation. ]

Fhrx 05-20-01 10:45 PM

Well, they'll go under next I reckon...

Film_Lover 05-20-01 11:26 PM

I came extremely close to ordering from them on the night of the 17th -- it would have been my first order -- but I wanted to get Sex and the City Season 2 before Tuesday -- and I have been hoarding my money for Madonna tickets for the last several weeks -- I am so glad I ended up getting tickets to a midnight show of Shrek instead.

I seriously doubt A&B Sound will go out of business -- they have been a very successful Canadian retailer for years (I have friends up there who swear by them) -- and probably have oodles of insurance for instances like this -- but I doubt that they will be putting their e-commerce site back up -- that was only an extension of of their retail business anyway -- with the Canadian to US conversion, they just happened to come out really cheap. From everything I've ever heard about them -- they seem to be a VERY reliable company -- and I think they are handeling this the best way possible.

As for any speculation about how long they knew about the security risk -- my opinion is that that would be highly unprobable -- they have a lot of retail stores and have been around for years -- I can't see them risking the potential credit information for many of their customers and in effect risking their own business -- but that's just my opinion.

mysteriousjimmy 05-20-01 11:48 PM

this has been added to the press release on http://www.absound.ca




MAY 20, 2001

TO ALL OUR VALUED ON-LINE CUSTOMERS:

1. OUR INVESTIGATION CONTINUES WITH THE ASSISTANCE OF EXTERNAL CYBER CRIME EXPERTS.

2. WE HAVE ATTACHED OUR ORIGINAL MAY 18 PRESS RELEASE AND THE MAY 19 VANCOUVER NEWSPAPER ARTICLE FOR THOSE WHO HAVE NOT YET SEEN THEM.

3. IN ADDITION TO INVESTIGATING THE BREACH, WE ARE INVESTIGATING THE STATUS OF INDVIDUAL ORDERS. AS YOU CAN APPRECIATE THIS IS A VOLUMINOUS TASK. WE WILL NOT PROCESS ANY ORDERS WHICH WERE OPEN AT THE TIME OF THE SECURITY BREACH WITHOUT A CUSTOMERíS DIRECT CONFIRMATION. WE HAVE HAD A NUMBER OF E-MAILS REQUESTING US TO CONTINUE WITH AN ORDER AND WE HAVE HAD A NUMBER OF E-MAILS REQUESTING US TO CANCEL AN ORDER. WE WILL RESPECT ALL SUCH REQUESTS THAT INCLUDE CUSTOMER AND TRANSACTION IDENTIFICATION NUMBERS. WE WILL BE IN TOUCH WITH THOSE WHO HAVE MADE A REQUEST WITHOUT IDENTIFICATION NUMBERS TO CONFIRM THOSE NUMBERS. WE WILL EVENTUALLY BE IN INDIVIDUAL CONTACT WITH ALL CUSTOMERS WITH OUTSTANDING ORDERS. WHILE THIS WILL TAKE SOME TIME GIVEN THE SPECIFIC NATURE OF INDIVIDUAL ACCOUNTS, NO ORDERS WHICH WERE OPEN AT THE TIME OF THE SECURITY BREACH WILL BE PROCESSED WITHOUT THE CUSTOMERíS DIRECT CONFIRMATION. WHILE WE UNDERSTAND THAT THIS MAY BE AN INCONVENIENCE TO SOME CUSTOMERS, WE TRUST THAT IT WILL PARTLY ALLEVIATE THE ANXIETY OF MANY WHO HAVE WRITTEN TO US.

4. WE ARE ENDEAVOURING TO IDENTIFY AND CONTACT ALL AFFECTED CREDIT CARD HOLDERS. GIVEN THE TIME THIS MAY TAKE, WE RECOMMEND AS A PRECAUTIONARY MEASURE THAT ALL A&B CUSTOMERS WHO ORDERED ONLINE IN THE LAST NINE MONTHS CONTACT THEIR CREDIT CARD ISSUER AND INFORM THEM OF THIS INCIDENT.

5. WE WILL NOT BE RE-OPENING OUR WEB SITE UNTIL WE HAVE SATISFACTORILY COMPELETED OUR INVESTIGATION AND IMPLEMENTED ANY ADDED SECURITY MEASURES THAT MAY BE RECOMMENDED BY OUR CYBER CRIME EXPERTS.

6. WE SINCERELY APPRECIATE THE INCONVENIENCE AND ANXIETY THIS HAS CAUSED MANY OF OUR ON-LINE CUSTOMERS. WE UNDERSTAND THAT WE HAVE TO RE-EARN THE TRUST OF MANY OF YOU AND MAY LOSE SOME OF YOU AS CUSTOMERS BECAUSE OF THIS INCIDENT. WHILE WE ARE VIGOURSLY PURSUING THIS INVESTIGATION, WE UNDERSTAND THAT IT IS LIKELY, DESPITE OUR BEST EFFORTS, THAT WE CAN NOT DO ENOUGH FAST ENOUGH FOR SOME OF YOU. ON THE OTHER HAND, WE SINCERELY APPRECIATE THE MANY SUPPORTIVE, SYMPATHETIC AND ENCOURAGING E-MAILS WE HAVE RECEIVED. CYBER CRIME IS NOT FUN AND GAMES. IT IS SERIOUS CRIMINAL ACTIVITY WHICH HARMS CUSTOMERS, BUSINESSES, AND THE ONE THING BUSINESSES VALUE THE MOST: THEIR RELATIONSHIP WITH THEIR CUSTOMERS.



ModoReese 05-21-01 01:35 AM


IMHO, there is no reason for etailers to store CC numbers. It may be an inconvenience to type it in every time you place an order, but I'm not sure I believe there *IS* a foolproof way to store that sort of information. There's always going to be someone very clever wanting to hack in.

For what it's worth, A&B is a pretty reputable company (I worked for them for about 4 years), but they've blown it by not being more up front about the scope of this attack.

M

Kumar J 05-21-01 02:22 AM

I agree with you on that...keep my address and my other stuff but not my credit card number!I still got a few more orders which I cannot cancel with other online dealers

Jazzy Hunter 05-21-01 05:39 PM


Originally posted by ModoReese

IMHO, there is no reason for etailers to store CC numbers.

No matter of what, all etailers must store the CC numbers in the database. Without keeping these information, they will not be able to do things like issuing credit for returned or exchanged items, collecting money from the banks, transaction disputing from the customers ... etc.

Just like after a dinner in a restaurant, it will keep your signed form with credit card information on it for a while, maybe forever.

absound.ca's web site always looked like someone's home page. I bet the database's design is probably very poor and vulnerable.



[Edited by Jazzy Hunter on 05-21-01 at 03:47 PM]

ModoReese 05-21-01 05:51 PM


Actually, that is not entirely true. You can do all those things that you mentioned simply with a transaction ID, and the approval code (I can't remember the exact term for it). You do not have to store a customer's CC number on site. There are plenty of sites that give you the option to store it or not, and that is how they issue refunds, adjust billing, etc.

M

DVDealer 05-21-01 06:24 PM


Credit card #'s need to be stored someplace to do billing, etc., but it should be done on a system that's not directly accessable via the web. From the web-site's point of view, there should never be a CC# retrieved to be viewed by a user. It should be a "write-only" setup where the back end system can approve or not what's typed in, but never spit out CC info that's already contained in it's DB back to a system that's exposed beyond the firewall. And even the write-only setup should be safeguarded against users doing brute force type of attacks to hammer the DB with combinations of random CC info until something gets approved. Any brute force attack should start alarms and timeouts.

I think the problem here is that there are too many "home-grown" sites with their own ways of storing cc info, etc. in a back end DB. At some point one's bound to get holes with this wide variety of implementations. Look in this coming year for a big shakeout of web-based CC transaction handling software that will be either outsourced by web sites, or packaged in such a way to prevent security problems, and then sites will be able to post "branded" icons of what kind of CC-handling software is being used and that the site is "approved" security-wise by said vendor. That way, customers will feel a lot safer about shopping. Without this coming and the more site breakins that are sure to happen in the future, more and more customers (and perhaps a critical mass) will walk away from ecommerce soon. Customers just don't need this hassle and won't put up with it much longer.

I can't blame them, and am po'd with the problems myself.


cburt 05-22-01 02:20 AM

Whoa!!! Looks like all CC's have been comprimised!
 
When I first heard about absoud.ca's site being hacked into, I read their press release that stated something like, "we wish to emphasize the fact that only OPEN, UNPROCESSED orders have been hacked". I believed them and thought I was perfectly safe, since I have no open orders with them. However, tonight when I went to look at my Mastercard online statement I discoved a charge to PORNOTHERAPY.ORG. I called Mastercard immediately and they cancelled the card for me. The CS representative was very helpful and noted that he had received another call yesterday from someone who'd received a bogus charge for PORNOTHERAPY.ORG. If you've EVER placed an order with absound.ca, your CC info has been made quite public. It would seem to be a good idea to cancel any card that one ever used to purchase something from absound.ca. Also, it's interesting to note that I never actually purchased anything from absound.ca; I did place one order with them about 1 & 1/2 months ago (of course, I did have to enter my CC #), but I cancelled the order 2 weeks ago because I found the title cheaper at half.com.

Chris

Petoff 05-22-01 11:11 AM

This is very disappointing to say the least...
 
I placed my first order with them last week. I'm at work now so I can't even remember which credit card I used. It looks like they are all vunerable, not just open unprocessed orders, whatever that means.

I am right to understand that ALL outstanding orders will be cancelled? So if I had a DVD on pre-order with them I should just order it somewhere else if I want to get it? I just want to make sure they don't mail it to me weeks later if they are telling me now that it will be cancelled.

A&B Sound certainly lost my business. What a big blunder on their part. Yes the hackers are at fault but you have to protect credit card numbers as well as other information which is personal :(

mysteriousjimmy 05-23-01 03:36 AM

Re: This is very disappointing to say the least...
 

Originally posted by Petoff
I placed my first order with them last week. I'm at work now so I can't even remember which credit card I used. It looks like they are all vunerable, not just open unprocessed orders, whatever that means.

4. WE ARE ENDEAVOURING TO IDENTIFY AND CONTACT ALL AFFECTED CREDIT CARD HOLDERS. GIVEN THE TIME THIS MAY TAKE, WE RECOMMEND AS A PRECAUTIONARY MEASURE THAT ALL A&B CUSTOMERS WHO ORDERED ONLINE IN THE LAST NINE MONTHS CONTACT THEIR CREDIT CARD ISSUER AND INFORM THEM OF THIS INCIDENT.


Originally posted by Petoff
I am right to understand that ALL outstanding orders will be cancelled? So if I had a DVD on pre-order with them I should just order it somewhere else if I want to get it? I just want to make sure they don't mail it to me weeks later if they are telling me now that it will be cancelled.

3. IN ADDITION TO INVESTIGATING THE BREACH, WE ARE INVESTIGATING THE STATUS OF INDVIDUAL ORDERS. AS YOU CAN APPRECIATE THIS IS A VOLUMINOUS TASK. WE WILL NOT PROCESS ANY ORDERS WHICH WERE OPEN AT THE TIME OF THE SECURITY BREACH WITHOUT A CUSTOMERíS DIRECT CONFIRMATION. WE HAVE HAD A NUMBER OF E-MAILS REQUESTING US TO CONTINUE WITH AN ORDER AND WE HAVE HAD A NUMBER OF E-MAILS REQUESTING US TO CANCEL AN ORDER. WE WILL RESPECT ALL SUCH REQUESTS THAT INCLUDE CUSTOMER AND TRANSACTION IDENTIFICATION NUMBERS. WE WILL BE IN TOUCH WITH THOSE WHO HAVE MADE A REQUEST WITHOUT IDENTIFICATION NUMBERS TO CONFIRM THOSE NUMBERS. WE WILL EVENTUALLY BE IN INDIVIDUAL CONTACT WITH ALL CUSTOMERS WITH OUTSTANDING ORDERS. WHILE THIS WILL TAKE SOME TIME GIVEN THE SPECIFIC NATURE OF INDIVIDUAL ACCOUNTS, NO ORDERS WHICH WERE OPEN AT THE TIME OF THE SECURITY BREACH WILL BE PROCESSED WITHOUT THE CUSTOMERíS DIRECT CONFIRMATION. WHILE WE UNDERSTAND THAT THIS MAY BE AN INCONVENIENCE TO SOME CUSTOMERS, WE TRUST THAT IT WILL PARTLY ALLEVIATE THE ANXIETY OF MANY WHO HAVE WRITTEN TO US.


Originally posted by Petoff
A&B Sound certainly lost my business. What a big blunder on their part. Yes the hackers are at fault but you have to protect credit card numbers as well as other information which is personal :(
when and if they come back online I will still placing orders with them...

DVDealer 05-31-01 12:24 PM

I'm also interested. Mine should have been shipped out today had things been normal. Has anyone tried calling them up or emailing with any success recently? I don't mind waiting a bit, if I'm told that eventually my order will ship within a certain period of time while things are "corrected manually".

I would rather give them my new CC # over the phone than enter it in without knowing that they've got the earlier security problems *permanently* and *completely* fixed. I might also want to use one of those one-time credit card numbers, since presumably my order will be ready to ship and no preorder delays will be needed.

BTW, those of you who haven't cancelled cards yet or are unsure of which ones were compromised still. They haven't taken AMEX cards, so those shouldn't be at risk. I'd earlier canceled mine, thinking that was one that was used, but found out later it was another card and that I'd canceled my AMEX card unnecessarily. Not sure if they'd ever accepted AMEX in the past, but you might want to confirm with them before cancelling.

[Edited by DVDealer on 05-31-01 at 10:27 AM]

martin.s 05-31-01 03:06 PM

I actually emailed them a couple of days ago and they told me the last 4 digits on the creditcard I used on their site.

Wouldn't it be possible to email them and tell them to ship open orders using your stored creditcard?

///Martin

DVDealer 05-31-01 04:04 PM


Originally posted by martin.s
I actually emailed them a couple of days ago and they told me the last 4 digits on the creditcard I used on their site.

Wouldn't it be possible to email them and tell them to ship open orders using your stored creditcard?

///Martin

I would hope that you've canceled your "stored creditcard" by now... It would probably be turned down if you had. I wouldn't want any valid credit card on their site now without guarantee that the site wouldn't be turned on without fixing its security first.

I also got an email a bit ago with the last four digits of the ones I'd used. It was at that point I noticed my AMEX card wasn't on there and they added the note on it saying they didn't accept them. I'd already canceled my AMEX card by that time as a precaution, having not heard from them for a week.


[Edited by DVDealer on 05-31-01 at 02:06 PM]

rtiangha 05-31-01 04:58 PM


Originally posted by DVDealer


I also got an email a bit ago with the last four digits of the ones I'd used. It was at that point I noticed my AMEX card wasn't on there and they added the note on it saying they didn't accept them. I'd already canceled my AMEX card by that time as a precaution, having not heard from them for a week.

Yup, A&B Sound in-store and on-line only accepts Visa and Mastercard so AMEX cards are at absolutely no risk at all.


[Edited by rtiangha on 05-31-01 at 03:02 PM]

Ben732 06-01-01 01:07 PM

I have an open order for 2 dvds that should have shipped around 5/22 but because of this nothing has happened. I'd like to send them a new CC # (one only good for one month via my mastercard's ShopSafe Service, but I don't see a phone # to call them. I guess I'll email them.

Any word on when they'll be back up????

AliJ 06-02-01 07:20 AM

it says on the site now that they should be online by the 8th June !!!

DVDealer 06-02-01 08:36 AM

I called them yesterday at the non-800 number that you can find if you search for A&B Sound here in these threads. It was a post with only a single message in the thread.

Anyway, the guy responding seemed nice enough but didn't have any firm data as to when things were coming back just yet, but it sounds like they were making efforts to make good on ones' existing orders when they were ready.

I noted some feedback to them that it would help to have an update to the site that things were moving along so that customers didn't think they were "disappearing" like other ecommerce vendors have in the past. Don't know if that prompted them to update their site or not.

He noted that their main disk were data was being kept was infected with a virus, which is why it's been hard for them to extract the existing orders to a new system. That may be why they are asking us to reenter our account info.

They are stating we need to reenter customer info to "reinitiate any oustanding orders". Does that mean we will be prompted for entering existing order numbers on the site and corresponding items ordered/pricing, etc.? That would be my preference, since a couple of items that were in my outstanding order no longer are listed on their site. I really would like to be getting the stuff that was still in my order. If we have to reenter orders, hope we can get the pricing we had earlier in case some of them have changed by now.

[Edited by DVDealer on 06-02-01 at 07:16 AM]

matchpenalty 06-03-01 11:02 PM

I am NEVER going to deal with them again. My first order was pending. I was on vacation and thank goodness no charges hit. Cancelled my card but will not give them any info ever again. If a company won't take amex for online stuff, I won't use em. I don't want to deal with multiple single use card setups.

DVDealer 06-09-01 09:58 PM

Checking their site again it appears that they have delayed their reopening that was supposed to have happened yesterday until the 13th. From their website

"June 8, 2001

Update

The re-launch of our web site has been rescheduled to June 13, 2001 due to delays in implementing functionality and security enhancements. Thanks for your patience and hope to see you on-line soon."



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