I pre-ordered Annie Get Your Gun on DVD from Buy.clown along with the 3 disc Fantasia Anthology, MI2, Titan AE, Perfect Storm, Gimme Shelter and Return To Me ...One big box, the first title on top was Annie Get Your Gun on VHS, everything else was on DVD. Big thanks to the big Bozos at Buy.com!
I have to send it back before they'll ship me a copy on DVD. F*ck them! Their mistake yet, I have to print up an RMA label and return it before they get me what I originally ordered. F*ck them big time!

Amazon.clown immediately sends me a replacement along with a label to send the merchandise back, be it a rattling in the case loose, probably damaged in shipment, or a manufacturer's replacement (like Leon or From Dusk 'Til Dawn (missing 2nd DVD), or the wrong title, or whatever.

I think it is behind the times big time to make you send the problem title back first, before they ship you a replacement, unless of course you simply change your mind about a title and arbitrarily want to exchange it altogether for a different title (I could understand that).

Buy.com, I'm through with you!

RVN

No, I'm not mad or anything!

quote:<HR>Originally posted by RVN:
Buy.clown

Amazon.clown<HR>

why do so many people who have problems with online stores resort to such silly name-calling?

DJ

quote:<HR>originally posted by DJ
why do so many people who have problems with online stores resort to such silly name-calling?<HR>

It helps to temper the tone of the post and offset the misspelled swearing. Why do some people resort to asking silly questions?

RVN

Wow RVN,
What a limited vocabulary! With an attitude like that, no wonder you get poor customer service! Has it occurred to you that people
on the other end of the phone ARE people and
should be treated as such!
Good for buy.com to be wary of "customers" like you!

Even though RVN may have put things in a not so elequent fashion, he does have a valid point here, buy.com is the worst customer service I have ever seen in my life. No wonder why he doesn't trust them to return his dvd. Good luck to anyone who has to deal with their customer service reps, you either get a nice one who can't help you worth beans or a nasty one who refuses to help you all together. Please join me in filing a complaint against them with www.ugetheard.com. Maybe together we can get some resolution.

I do have to agree with RVN on this, buy.com biggest problem is they don’t hold themselves accountable for their mistakes, they hold the customer accountable. I also agree that they do have one of the worst customer services around because if your not that upset over your order problems and buy’s policies, calling customer service is usually a surefire way to have you hurling your phone at your poor dog. They have a way of making a rather minor problem about as much fun as getting kicked in the left nut and just as painful. Well maybe not the left one. So RVN’s frustration is understandable.

------------------
"A plan is just a list of things that don't happen"

quote:<HR> originally posted by Don Catchpole:
Even though RVN may have put things in a not so elequent fashion, he does have a valid point here, buy.com is the worst customer service I have ever seen in my life. No wonder why he doesn't trust them to return his dvd. Good luck to anyone who has to deal with their customer service reps, you either get a nice one who can't help you worth beans or a nasty one who refuses to help you all together. Please join me in filing a complaint against them with www.ugetheard.com. Maybe together we can get some resolution.<HR>

This is very eloquent indeed! And indeed I wasn't very eloquent. I'm gonna join ya in filing a complaint, thanks for posting the url.

quote:<HR> originally posted by Crono:
I do have to agree with RVN on this, buy.com biggest problem is they don’t hold themselves accountable for their mistakes, they hold the customer accountable. I also agree that they do have one of the worst customer services around because if your not that upset over your order problems and buy’s policies, calling customer service is usually a surefire way to have you hurling your phone at your poor dog. They have a way of making a rather minor problem about as much fun as getting kicked in the left nut and just as painful. Well maybe not the left one. So RVN’s frustration is understandable.<HR>

Right! They don't hold themselves accountable for their own mistakes. That's what I was trying to say all along.

quote:<HR> originally posted by bullimillamerika:
Wow RVN,
What a limited vocabulary! With an attitude like that, no wonder you get poor customer service! Has it occurred to you that people
on the other end of the phone ARE people and
should be treated as such!
Good for buy.com to be wary of "customers" like you!<HR>

This was not a telephone conversation. This is a "rant" on this forum. I never spoke to anyone like this on the phone or in person at Buy.com, I'm sorry for the confusion that this apparently caused for BillumillAmerika. Your condescending tone is most unwelcome as it borders on personal attack. There is nothing more uncalled for or more unfair, than to predicate your own views about someone and judge someone's level of intelligence (ie. limited vocabulary) based on your own inability to interpret a post and your limited exposure to who someone is, due to the constraints of posting on an internet forum. Move on. Your erroneous feeling of superiority by posting what you did is a sign in and of itself as to your character. If you don't like something I posted here, either ignore it and go about your business or take it up with me via e-mail. If an issue is irrelevant to you, leave it alone. Do not attack another person's character! Thank you.

I've been purchasing DVDs from Buy.com since 1997 and this policy of theirs isn't anything new for me. I've used them on and off in the last three years. I'm unhappy that they haven't changed for the better since then. I have the freedom to buy elsewhere and from here on, I will.

RVN

[This message has been edited by RVN (edited November 15, 2000).]

[This message has been edited by RVN (edited November 15, 2000).]

[This message has been edited by RVN (edited November 15, 2000).]

there you go RVN!
handle all replies at once!
take it up with crap like you via e-mail??
not a chance bud! and btw, all the f-words
that you used in respect to buy.com apply
to you!
Seems like you have toned down your attitude though!
What a clown!
End of my posts with you bud!

quote:<HR>Originally posted by RVN:

I've been purchasing DVDs from Buy.com since 1997 and this policy of theirs isn't anything new for me. RVN

<HR>

Weird, b/c I think they were only selling computers and software back then.

BTW, love the use of barbaric in the subject line. Could you please explain how it is barbaric?

I have previously worked in retail for many years, and if I only learned one thing, it is that if you expect stores (salespeople) to be nice to you, you have to be nice to them. I have had some sort of problem with just about every store (be it B&M or online) that I have purchased from (just one of the things that comes with being a consumer). However, I have always obtained resolution for my problems by dealing with them in a calm and polite fashion. I think you have to work in retail at least once to fully grasp this concept. The customers are not always right.

------------------
My DVD Collection

Fear not RVN, some of us appreciate what yu are saying. To the rest, once again I request that if you dont like complaints about stores, dont read the freakin thread.

I think maybe the mods should start to delete stupid "i hate people who complain about companies posts inside of complaint threads. It sucks but apparently titles like "x.com sucks" or x.com policies are barbaric and antiquated" are not clear enough for some that ther will be bitching about a company inside.

I would say more, but it could be construed as a personal attack, and ive already been hit with one warning this week!

quote:<HR>Originally posted by Aaron Campagnone:
Fear not RVN, some of us appreciate what yu are saying. To the rest, once again I request that if you dont like complaints about stores, dont read the freakin thread.

I think maybe the mods should start to delete stupid "i hate people who complain about companies posts inside of complaint threads. It sucks but apparently titles like "x.com sucks" or x.com policies are barbaric and antiquated" are not clear enough for some that ther will be bitching about a company inside.

I would say more, but it could be construed as a personal attack, and ive already been hit with one warning this week! <HR>

The thing is Aaron, it is a message board which leaves subjects open for discussion. The same way you are allowed to interject that "blank.com sucks" in any thread you want, others are allowed to say "no they don't" in any thread they want. It is that freedom of speech we have heard so much about. It give you the right to rant, and others right to disagree with your rant. That's all there is to it, open forum for discussion.

quote:<HR>Originally posted by elnutsacko:
The thing is Aaron, it is a message board which leaves subjects open for discussion. The same way you are allowed to interject that "blank.com sucks" in any thread you want, others are allowed to say "no they don't" in any thread they want. It is that freedom of speech we have heard so much about. It give you the right to rant, and others right to disagree with your rant. That's all there is to it, open forum for discussion.<HR>

This is true, but there are rules. If i went into a thread titled: Pro abortion, and then simpl kept stating over and over again" you suck murders!!!"
I would get warned, and be told not to keep doing that. It is the same thing going on here. I have no problem with people posting positive experiences, and giving CONSTRUTIVE critisism. Where I have the problem is when people just bitch and whine about people who have had problems (see above) They add absolutly nothing tothe discusion, and are just there to agrivate nd annoy.

quote:<HR>originally posted by: elnutsacko

Weird, b/c I think they were only selling computers and software back then.
BTW, love the use of barbaric in the subject line. Could you please explain how it is barbaric?<HR>

It was 1998 for DVDs, you're right. There are two denotative definitions for the word barbaric: Primitive and uncivilized. I'm using barbaric in the context of uncivilized, in that I give Buy.com a credit card and an authorization to commence a binding agreement, my money for their goods and/or services. They errantly ship me a VHS copy of a movie instead of the DVD and I'm charged and without merchandise per agreement until I ship the VHS tape back to them, before they ship the DVD which I correctly ordered and intended to be charged for. This is the equivalent to "you let go first", in a trade. This is a primative "business" philosophy or method.

I'm not looking for sympathy or support. I simply want to alert people to the fact that this is the way Buy.com does "business". I can't justify the way other members respond here, I'm embarassed for them. The excessive use of any particular word should surely constitute at least more than the usage of it two times. ...and I'm speaking from a limited vocabulary. I don't think I've ever had to explain so much in a f*cking post before.

Us girls, have got to stick together!

RVN

quote:<HR>Originally posted by djtoell:
why do so many people who have problems with online stores resort to such silly name-calling?

DJ<HR>

Well, in buy.com's case, it's justified. I mean, their policies are outrageous! If you choose to cancel an order, they send a Medeival doctor to your house to bleed you with leeches! If you return and item and request a refund, they stone you!!

And for those who try to use a coupon whom buy.com determines are not eligible, they actually burn you at the stake!

Barbaric and antiquated. Buy.com. Indeed!

I like buy.com - I've been ordering from them for a long time and will continue to do so until they stop having the best deals. Their customer service has always left me satisfied. Boo hoo you have to start a rant thread because you're too lazy to print up an RMA and write a number on a box? They always take stuff back when it's wrong or I just don't want it and they pay shipping. I don't see the problem. I didn't feel like printing an RMA once (lazy like you I guess) so I asked them to USPS one to me... they mailed me an RMA within a few days. I have since operated this way with regard to RMAs. Why you threw a hissie fit about having to wait a week to see Annie Get your Gun I'll never know... it's funny though how people start questioning your intelligence and you all of a sudden become thesaurus boy.

I don't really like Buy's customer service, either--I've had several run-in's with them, and they have basically said,"too bad." All for a shipping error that they made, and then a credit card charge that I authorized, but only for merchandise that I didn't recieve. Then they claimed it would take a month before they could send a new item, and finally, two months after charging my card, they cancelled my order, coupons, gc's, and all. Right around the holiday no less. I've learned to use caution with them--that's how it has affected me.

Now I'm patiently waiting for my Monty Python Set, hoping it will come sometime soon. Gee, I hope it comes soon.

------------------
What I should insure...
Destiny is something we've invented because we can't stand the fact that everything that happens is accidental
--Meg Ryan,
Sleepless in Seattle

I'm still waiting for Buy.com to receive the VHS copy version of Annie Get Your Gun which I ordered on DVD and because of they're mistake I had to return it before they'd ship me the DVD version.
I'm still waiting for them to procure me a copy of Titan: AE which was jarred loose and rattling in shipment. They received the returned copy, but are "still searching" for my selection, in order to send me a copy.

In the meantime, my credit has been billed, posted and due. This is really really f*cked up!

And for you Buy.com sympathizers out there, if it happened to you, you'd be f*cked up too. The fact that you can't emphathise with another person's situation is no excuse to try to stand up for Buy.com or flame somebody.

This was absolutely and positively my last order from Buy.com!

RVN

I have never had a problem with them...But you have to figure there customer service would suck...How do you think you would feel if you were working somewhere and they were going to be out of business within a year...Another DOT COM about to go under.

Calm down RVN!!! that "f" does not impress any of us and with an attitude like that,
HOORAY for buy.com!

quote:<HR>Originally posted by RVN:

Amazon.clown immediately sends me a replacement along with a label to send the merchandise back, be it a rattling in the case loose, probably damaged in shipment, or a manufacturer's replacement (like Leon or From Dusk 'Til Dawn (missing 2nd DVD), or the wrong title, or whatever.

<HR>

I would have to disagree with you, Amazon.com is the best when it comes replacing damaged, wrong, or late dvds that arrive to your house. In my experience, they always send you a new replacement dvd by 2nd or 1 day air, and give you a free shipping label, and doesn't cost you a single cent. Sometimes they give even more compensation like a gc, or free shipping on your next item. You have to call them, and get that item of yours replaced again.

I suggest that you get those holloywood blockbusters dvds at the b and m stores now, with the prices being so cheap and all, plus easy replacement if damaged, and getting those hard to find dvd titles from the e-tailers.



[This message has been edited by HoMeBrO (edited November 25, 2000).]

Yeah! That's my point Amazon takes care of things right away. I believe I stand misquoted/misinterpreted.

F*ck Buy.com!

RVN

Well, you said Amazon.clown......

i think an attitude adjustment is called for from your side RVN! and do you really think that "f" word you so eloquently like to use really promotes your cause in here? I think NOT!

I use buy.com and I've had some problems with them. I particularly dislike the cancellation problems you have with them. If they solved this problem, they would be 10 times better in my book.

But, I suddenly realized, the same poor practices can work in my favor. So I've tried a couple things where they've had to act instead of me. I've had particular luck with credit card chargebacks.

Here's the usual scenario:
1) receive incorrect or cancelled item
2) return/refuse item
3) wait wait wait
4) call call email email
5) call and email some more
6) get replacement, credit or otherwise, remained pissed

Here's the chargeback version:
1) receive cancelled item
2) return item
3) 2 days later, see confirmation of receipt of item, email buy.com
4) surprise, no response! 1 day later call credit card company, get credit for returned item -- instantly!
5) order item elsewhere or, recommended, from buy.com again, get it shortly
6) buy.com reships item or credits me for item, usually a credit
7) I get credit for returned item from buy.com and credit card company, buy.com's bad customer service never knows what hits them and I never have to talk with them

Now, in my spare time, I cancel buy.com orders freely. I even reorder the item from buy.com and get two, return one, get credit from credit card company and credit from buy.com. Sorta like free stuff.

Just recently buy.com refused (!!) the package and sent it back to me and sent me (!!) a replacement, and credited me, all the while I'd already received a credit on my credit card. I'm waiting for them to call me on this one, because the way this stands I'm up the price of one DVD while having two on hand.

Credit card company says they have 6-8 weeks to fix the chargeback situations or it's mine. First couple are clearly mine. Next up Complete Python which I cancelled and reordered. Still sitting out there in status, "cancellation requested." At this point I don't care what happens with this. It's up to buy.com to get up and fix it. And if *they* don't, I get stuff for nothing. Pretty cool, I think.

Buy.com chargeback unit is a joke, btw. They are particularly clueless when you reorder an item from buy.com (usually because of a promotion or new coupon). They invariably don't look to see if this has happenned and as a result I end up always looking double-billed... and they don't realize it but it is blantant on my bill.

-Beebs