I got this email today...

Well yeah, it is available from other sellers at 2 to 3 times the $20 I paid. Thanks a lot Amazon. It is also readily available at Best Buy or any number of other stores (again, at a much higher price) so I have serious doubts about the claimed "lack of availability". Needless to say, I'm disappointed. I've never had Amazon just blow off an order before. I'm curious what others think about this action. Anything like this ever happen to you?

Sounds like they are weaseling out of a price mistake.

What console did you order it for? It looks like it's available from Amazon for all of them now. I would call or e mail them. Might have easily been a mistake.

It was the PC version, it isn't in stock. I don't think iit was an error. Other stores had it in the $25-$30 range... black friday sales.

Agreed. I don't think Amazon cancels open orders. I have had at least two different items that were on backorder for over a year that they eventually filled.

That's weird, I've never seen that before and in the past i've seen Amazon fill price mistakes, or at least credit some money back. $20 doesn't seem that bad either since the console versions sold for $25 on sale. I wonder if for some reason Amazon is going to stop selling it?

I'd ask customer service, they might give you some credit for the cancelled order.

I've seen Amazon cancel price glitch graphic novel's, and also a couple times when something was going oop or was a limited edition that they thought that they could get more of but couldn't, but something like this then no. Definitely contact customer service again.

They haven't canceled any open orders for me either, except when they learn inconvertibly that the item won't ever be released, which has happened to me once or twice.

For examples of open orders though, I ordered one book on February 26, 2012, that now has a 2015 release date. And I ordered another book June 19, 2013 (that now has a 2017 release date, meaning they have no idea if/when it will ever be published) and they still haven't canceled that either. All my experience agrees that they'll do everything possible to avoid it.

I contacted Amazon CS as suggested and this is the result:

Also this:


Seemed more than fair to me.

That's pretty sweet, so you'll be able to get the item eventually for that price and a free month of Prime. Sometimes it takes a few back and forths, but i've always had positive experiences with Amazon support.

I'm glad to hear that you contacted Amazon and are satisfied. They're just about always fair, or more than, in my experience.

So shines a bright ray on a bad seed...

Glad you got the problem handled in your favor.

I've had a couple of items canceled on me by Amazon. As in the example above, if you complain to their customer service they'll offer you compensation. They track all their hand-outs to each customer, so it goes against that undisclosed limit.

It's also a known problem that Amazon Warehouse deals will get canceled on occasion. It's rumored if two people order the same Warehouse deal on opposite sides of the country, the item goes to the person living nearest the shipping location. Most Warehouse deals are one-off items, so they aren't in stock at multiple warehouses.

Hate on

I once had a 2 day prime shipment get to me in 3 days, they gave me an account credit for future use.

Borders uses the same inventory on ebay and amazon marketplace at the same time. They make more selling it from ebay, so the amazon order always gets cancelled. This happened a lot to me when I was looking for OOP stuff.