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Search: Posts Made By: Hoc
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Forum: Store Forum
01-13-03, 12:26 AM
Replies: 33
Views: 1,830
Posted By Hoc

I think the confusion above is this: There's a...

I think the confusion above is this: There's a difference in trying to return an open or damaged item without a receipt and one in sealed, new condition. No store will take back a damaged item or...
Forum: Store Forum
01-06-03, 11:21 PM
Replies: 30
Views: 6,053
Posted By Hoc

Actually, I don't find it shocking that this...

Actually, I don't find it shocking that this store wants to charge for providing ordinary customer service. It became clear to me more than a year ago that they believed that customers were either:...
Forum: Store Forum
02-15-02, 02:58 PM
Replies: 22
Views: 1,967
Posted By Hoc

When they had coupons, they were my preferred...

When they had coupons, they were my preferred etailer of choice. Shipping was always fast, good customer service, prices were reasonable, and popcorn with every order!

Sorry to hear of this.
Forum: Store Forum
02-15-02, 12:44 PM
Replies: 20
Views: 1,723
Posted By Hoc

And your point? Buy.com has always been one...

And your point?

Buy.com has always been one of the most customer-hostile outfits out there. Anyone else remember when they wanted us to pay them more money for items they had already delivered at...
Forum: Store Forum
02-15-02, 01:45 AM
Replies: 28
Views: 2,648
Posted By Hoc

Most of us have had horrible experiences with...

Most of us have had horrible experiences with CDUniverse. That's why few of us shop there anymore. At least it appears that they have stopped their very common prior practice of charging people's...
Forum: Store Forum
02-14-02, 10:19 PM
Replies: 16
Views: 1,493
Posted By Hoc

Oh, well. I ordered 2 $10 GCs on the 12th, and...

Oh, well. I ordered 2 $10 GCs on the 12th, and decided not to cancel even when I found out I would have to wait to get them by snail mail. After two days of emails from DVDEmpire asking for my...
Forum: Store Forum
02-14-02, 10:14 PM
Replies: 21
Views: 3,146
Posted By Hoc

I remember them. I think they sent me an Amazon...

I remember them. I think they sent me an Amazon GC when they first opened. Oh, well. Another one bites the e-dust.
Forum: Store Forum
02-14-02, 12:42 PM
Replies: 28
Views: 2,648
Posted By Hoc

rotfl

rotfl
Forum: Store Forum
02-13-02, 02:32 PM
Replies: 16
Views: 1,493
Posted By Hoc

I've also been very pleased with DVD Empire. ...

I've also been very pleased with DVD Empire. Normally, if the price between them and Amazon is only a dollar or two, I would buy at DVD Empire. Unfortunately, easy availability of Amazon GCs and...
Forum: Store Forum
02-13-02, 02:28 PM
Replies: 9
Views: 1,731
Posted By Hoc

I live about 2 miles away from the store, and go...

I live about 2 miles away from the store, and go there occasionally. But at only 25% off MSRP, with no coupons, and adding the 7-8% Orange County taxes, I can usually get DVDs at half their prices...
Forum: Store Forum
02-11-02, 04:02 AM
Replies: 12
Views: 4,810
Posted By Hoc

This is not a situation where Amazon says it...

This is not a situation where Amazon says it shipped, but it's not showing as shipped on the USPS site. Nor is it a situation where it just says "accepted." Let's be very clear about how it is...
Forum: Store Forum
02-10-02, 04:57 PM
Replies: 12
Views: 4,810
Posted By Hoc

That would be one explanation if Amazon's site...

That would be one explanation if Amazon's site did not show it already having arrived at my local post office three days ago, while the U.S. Post Office tracking site says it has not even been mailed...
Forum: Store Forum
02-10-02, 02:35 PM
Replies: 12
Views: 4,810
Posted By Hoc

Amazon Lying About Shipping?

I am wondering about Amazon's "tracking services" for packages that were supposedly shipped. I got curious when Amazon's site showed that my local post office had "accepted" a package last Wednesday...
Forum: Store Forum
01-08-02, 07:22 PM
Replies: 5
Views: 868
Posted By Hoc

Of course, given the length of Best Buy's return...

Of course, given the length of Best Buy's return lines, you probably spent around $300 worth of your time in the line to get the $60 off. :)
Forum: Store Forum
01-01-02, 02:58 PM
Replies: 9
Views: 860
Posted By Hoc

As I just posted in the other thread, ecount has...

As I just posted in the other thread, ecount has now taken this to the next level, and is referring the accounts out to a collections agency. I got a letter today from NCO Financial Services, Inc. ...
Forum: Store Forum
08-19-01, 02:57 AM
Replies: 319
Views: 18,265
Posted By Hoc

Well, I sent the letter on the day I did, but I...

Well, I sent the letter on the day I did, but I gave B&N a week to respond. It has not yet been a week and I have heard nothing, which is a bit unusual. If the response was "we're not doing...
Forum: Store Forum
08-16-01, 12:18 AM
Replies: 319
Views: 18,265
Posted By Hoc

Re: I'm no lawyer, but...

No, because: 1) The right to proceed in federal court requires one of two bases for jurisdiction. It's all quite technical, but because some of the people who bought from B&N live in New York, there...
Forum: Store Forum
08-15-01, 08:12 PM
Replies: 319
Views: 18,265
Posted By Hoc

Ahh, yes. An old link from a website that went...

Ahh, yes. An old link from a website that went down in 1999. But my new one still has the link. Don't expect I'll be getting any affiliate money from them, though. ;)
Forum: Store Forum
08-15-01, 05:37 PM
Replies: 319
Views: 18,265
Posted By Hoc

That would be great. I know the language, but...

That would be great. I know the language, but having an actual shot of the page would be better. Just email it to me at [email protected] Thanks.
Forum: Store Forum
08-15-01, 04:26 PM
Replies: 319
Views: 18,265
Posted By Hoc

Yeah, we do OK. ;) But part of it is knowing...

Yeah, we do OK. ;) But part of it is knowing what is the right kind of case. And this is the right kind of case.

LBPound23 -- Thanks. With any luck, B&N will do the right thing and just come...
Forum: Store Forum
08-15-01, 04:21 PM
Replies: 319
Views: 18,265
Posted By Hoc

OK, I just faxed the letter to the corporate...

OK, I just faxed the letter to the corporate headquarters of Barnesandnoble.com, Inc. in New York. We should hear within a couple of days.
Forum: Store Forum
08-15-01, 03:48 PM
Replies: 319
Views: 18,265
Posted By Hoc

Yes. http://131.103.238.152 (temporary page,...

Yes. http://131.103.238.152 (temporary page, since my regular web presence provider went down. The temp page has a few glitches)

If anyone happened to save the portion of the B&N help page...
Forum: Store Forum
08-15-01, 01:27 PM
Replies: 319
Views: 18,265
Posted By Hoc

Just an update of a letter about to be sent: ...

Just an update of a letter about to be sent:

To Whom It May Concern:

This will confirm my conversation with your Customer Service Supervisor, Vernita Bass. As I informed Ms. Bass, Barnes and...
Forum: Store Forum
08-14-01, 02:50 PM
Replies: 319
Views: 18,265
Posted By Hoc

OK, I normally don't get very involved in these...

OK, I normally don't get very involved in these kinds of things. However, in this situation, I am actually considering a lawsuit.

For right now, I am interested in hearing only from those who:...
Forum: Store Forum
08-13-01, 03:31 AM
Replies: 6
Views: 715
Posted By Hoc

My local DVD Rental store had Spinal Tap CC for...

My local DVD Rental store had Spinal Tap CC for rental when it was going for $120 on ebay. I rented it and decided I liked it, but I just couldn't bring myself to "lose" it and pay MSRP for it. I...
Showing results 1 to 25 of 294
 


 
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