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Search: Posts Made By: NeptuneHigh
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Forum: Store Forum
01-26-07, 03:18 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Just randomly got the following email: ...

Just randomly got the following email:

Greetings from Amazon.com.

We are writing to remind you that we will be processing the charge for
your above-referenced order.

As we stated in our...
Forum: Store Forum
01-12-07, 09:32 AM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Contact them through the [email protected] email...

Contact them through the [email protected] email address.

Explain the situation, quote the order numbers that you would like to return and just say you would like confirmation that all your costs...
Forum: Store Forum
01-10-07, 03:14 AM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

You're welcome. Glad I could help. Exactly -...

You're welcome. Glad I could help.

Exactly - the price everyone agreed was clearly displayed at checkout, through confirmation, in the confirmation and shipping emails and on the invoices.

It...
Forum: Store Forum
01-10-07, 02:21 AM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

She was actually talking about the T&Cs that...

She was actually talking about the T&Cs that state that they should've cancelled or informed of error before shipping. I quoted those terms to them, since they obviously didn't do either of those...
Forum: Store Forum
01-10-07, 12:31 AM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

I first used one of the email addresses you...

I first used one of the email addresses you quote. I got no reply.

The next 3 times, I used the standard customer service email form (on any help screen, on the right hand side of the screen,...
Forum: Store Forum
01-09-07, 03:32 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Nobody has been. That's the first mention of it...

Nobody has been. That's the first mention of it I've seen and it took 5 emails to get that response. 3 got the generic nonsense response most people get. One was ignored. Then that came from the...
Forum: Store Forum
01-09-07, 02:15 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

So much for that being their "final stance on...

So much for that being their "final stance on this
issue".
Forum: Store Forum
01-09-07, 01:28 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

True, and that didn't occur to me until after I'd...

True, and that didn't occur to me until after I'd accepted and paid for the first two (silly me).

But after trying 4 times previously to get a response about international deadlines and refunds,...
Forum: Store Forum
01-09-07, 12:02 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

<i>Finally</i> got a response to (most of) my...

<i>Finally</i> got a response to (most of) my questions from ECR.



So no explanation given as to why some people are being told to pay and others told they don't have to.

No mention of the...
Forum: Store Forum
01-08-07, 08:01 PM
Replies: 23
Views: 2,581
Posted By NeptuneHigh

Keeping and fighting the charges. So far...

Keeping and fighting the charges.

So far I've had to pay initial international shipping of almost $40 and customs fees of $85.

I've attempted to arrange a cost-free return, but just got the...
Forum: Store Forum
01-05-07, 08:52 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Probably not. They clearly state that only return...

Probably not. They clearly state that only return costs will be refunded.

If you can get in contact with a CSR rep over the phone who knows what they're doing, you can most likely get a...
Forum: Store Forum
01-04-07, 06:26 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Looks like I got hit with customs charges for...

Looks like I got hit with customs charges for these, too.

I haven't collected the one that arrived so far, but I can only assume that it's from the Amazon orders, as I'm not expecting anything...
Forum: Store Forum
01-03-07, 02:55 AM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

I tried opening with that in my second email, but...

I tried opening with that in my second email, but just got the generic nonsensical response.

I'm convinced it's pure luck that we'll reach the one or two CSRs who will actually read the email and...
Forum: Store Forum
01-01-07, 03:07 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Luck of the draw, it seems. It's not what...

Luck of the draw, it seems.

It's not what you write in your email, but who it reaches.

It looks like there are one or two CSRs who know what they're doing. The rest, either couldn't care less...
Forum: Store Forum
12-31-06, 12:08 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

I just got almost the exact same message for my...

I just got almost the exact same message for my second response:

Greetings from Amazon.com

I do understand your concern and sincerley apologize for the
inconvenience caused to you.

I've...
Forum: Store Forum
12-30-06, 10:17 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

I understand what you're saying, but in both...

I understand what you're saying, but in both scenarios, Amazon is ultimately at fault - Human or technical error on their part in both scenarios caused the price glitch. So they are at fault, and in...
Forum: Store Forum
12-30-06, 10:25 AM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

It's not like they'll fully read the email anyway...

It's not like they'll fully read the email anyway from the looks of most responses.
Forum: Store Forum
12-30-06, 09:17 AM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Exactly the case with me. That and I have a...

Exactly the case with me.

That and I have a few pending orders at other retailers awaiting charge and shipping, and I'd rather not lose the use of my card for 1-2 weeks as well as delaying orders...
Forum: Store Forum
12-30-06, 07:41 AM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Despite politely asking several questions about...

Despite politely asking several questions about international orders regarding this matter:

How were we expected to make the deadline?

Would all (no doubt incredibly high) return shipping and...
Forum: Store Forum
12-29-06, 12:42 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Still waiting on a reply via email from CS after...

Still waiting on a reply via email from CS after 12 hours, but I'm guessing I'll have to wait longer than that with all the calls their CSRs are getting.

I sent it via the Returns/Refunds enquiry...
Forum: Store Forum
12-28-06, 09:22 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Can anyone point out the customer service email...

Can anyone point out the customer service email address please?

Can't seem to find it anywhere.

Thanks in advance.
Forum: Store Forum
12-28-06, 09:11 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

Amazon's current BOGOF offer on Paramount TV...

Amazon's current BOGOF offer on Paramount TV boxsets, when first started, had a glitch that meant that the value of the lesser item in the cart was deducted twice.

Meaning two free boxsets if you...
Forum: Store Forum
12-28-06, 07:16 PM
Replies: 962
Views: 189,050
Posted By NeptuneHigh

So I ordered internationally from the UK. ...

So I ordered internationally from the UK.

How exactly am I going to make their imposed deadline, when their slow as molasses shipping means that I won't even get them for another 3-4 weeks (DDD...
Showing results 1 to 23 of 23


 
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