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Search: Posts Made By: mdmckelvie
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Forum: Store Forum
10-19-01, 07:57 PM
Replies: 7
Views: 540
Posted By mdmckelvie

Fawlty Towers....Mail

Just wanted to mention that mail is much slower than usual right now, due to the Anthrax concerns. Several customers received Star Wars a couple of days after streetdate because of this...looks...
Forum: Store Forum
09-01-01, 11:11 AM
Replies: 8
Views: 1,281
Posted By mdmckelvie

PayPal

Our site is currently set up to accept credit cards only. Normally when a credit card is processed, it goes to a "Pre-Authorization" process, assuring the card is valid and that there are sufficient...
Forum: Store Forum
08-10-01, 04:52 PM
Replies: 14
Views: 1,081
Posted By mdmckelvie

He did, at our request. That is how we verified...

He did, at our request. That is how we verified that the charge did not come from us.
Forum: Store Forum
08-10-01, 04:50 PM
Replies: 14
Views: 1,081
Posted By mdmckelvie

OK, now I don't understand. We are not "washing...

OK, now I don't understand. We are not "washing our hands" of anything...the fact remains that the charge of $15 did not orginate from us, which is why we've agreed with you that you should dispute...
Forum: Store Forum
08-10-01, 03:25 PM
Replies: 14
Views: 1,081
Posted By mdmckelvie

Thanks for your co-operation. After our...

Thanks for your co-operation.

After our investigation, it is clear to us that the charges did not come from EntertainMe.com, so please ask your bank to cancel the $15.62.
Forum: Store Forum
08-09-01, 11:37 AM
Replies: 14
Views: 1,081
Posted By mdmckelvie

EntertainMe.com

Please send your details directly to me at [email protected] and I'll find our what is going on here. Obviously some mistake has been made and I'll get to the bottom of it for you.
Forum: Store Forum
07-16-01, 10:15 AM
Replies: 2
Views: 861
Posted By mdmckelvie

EntertainMe.com

Jabbas:

Please send an eMail directly to me at [email protected] and I'll check it out for you.

thanks,
Forum: Store Forum
06-13-01, 08:43 PM
Replies: 15
Views: 957
Posted By mdmckelvie

I understand from Corey that all have been...

I understand from Corey that all have been resloved, but I haven't heard back from you - did you receive your movie OK?
Forum: Store Forum
05-24-01, 03:42 PM
Replies: 8
Views: 955
Posted By mdmckelvie

Come on over to MovieSource.com! We service...

Come on over to MovieSource.com! We service Canada too.
Forum: Store Forum
05-23-01, 08:37 AM
Replies: 5
Views: 544
Posted By mdmckelvie

Sorry you haven't heard back from Corey, but he...

Sorry you haven't heard back from Corey, but he will be back in the office today, so you should hear back from him shortly.

As far as this whole issue, I believe we've been far too cautious and...
Forum: Store Forum
05-16-01, 03:44 PM
Replies: 38
Views: 2,147
Posted By mdmckelvie

I would estimate that almost 5% of orders have...

I would estimate that almost 5% of orders have some element of 'doubt' to them. It's a combination of problems with credit cards, especially wrong addressess (huge problem with international...
Forum: Store Forum
05-16-01, 02:03 PM
Replies: 38
Views: 2,147
Posted By mdmckelvie

No we did not! We credit back the shipping cost...

No we did not! We credit back the shipping cost if we ship the wrong item or if it's defective.
Forum: Store Forum
05-15-01, 07:25 PM
Replies: 38
Views: 2,147
Posted By mdmckelvie

We are neither shady nor are we disreputible and...

We are neither shady nor are we disreputible and are certainly not a 'scam site'...but something has gone terribly wrong here. Please eMail me directly at [email protected] and I'll check...
Forum: Store Forum
05-10-01, 11:04 PM
Replies: 2
Views: 652
Posted By mdmckelvie

Sorry to hear you haven't received yours yet -...

Sorry to hear you haven't received yours yet - we've already shipped tons of this box set. Can you eMail [email protected] directly to find out what your order status is?
Forum: Store Forum
05-10-01, 10:58 PM
Replies: 15
Views: 957
Posted By mdmckelvie

We mistakenly had the VHS UPC code in the DVD...

We mistakenly had the VHS UPC code in the DVD slot...its been corrected...

Sorry about the confusion. We'll credit the return postage back to you...I believe we already have your DVD...please...
Forum: Store Forum
04-07-01, 04:55 PM
Replies: 1
Views: 582
Posted By mdmckelvie

ThunderGod: Come on in and check us out! New...

ThunderGod: Come on in and check us out! New members get a $5 eCoupon immediately in an eMail, so you can use it on your first purchase.

BTW, you can pre-Order Cast Away now and you might be on...
Forum: Store Forum
03-18-01, 02:26 PM
Replies: 22
Views: 1,276
Posted By mdmckelvie

[QUOTE]Originally posted by Braddok [B] ...

[QUOTE]Originally posted by Braddok
[B]

Nope...just a feeble attempt at humor.
Forum: Store Forum
03-18-01, 02:18 PM
Replies: 23
Views: 1,778
Posted By mdmckelvie

Thought I should update all on what's been going...

Thought I should update all on what's been going on at MovieSource.com lately:

* Our Chief Technology Officer is no longer with the company. Our new team has been doing a great job for us and ...
Forum: Store Forum
03-18-01, 01:38 PM
Replies: 22
Views: 1,276
Posted By mdmckelvie

I read the forums as often as possible, and post...

I read the forums as often as possible, and post responses whenever necessary (meaning I don't 'lurk'). I agree that it's a very valuable resource, especially here at MovieSource.com, where we are...
Forum: Store Forum
03-15-01, 07:36 PM
Replies: 2
Views: 1,309
Posted By mdmckelvie

We have had nothing but trouble with ground...

We have had nothing but trouble with ground shippments for our international customers, but your experience was really brutal. It seems if it's not lost, it's used in a football match by the...
Showing results 1 to 20 of 20


 
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