Deadman31

I had a new sand filter installed. Its running fine but their is this white soapy chemically crap in the pool. They told me it would go away after 4 or 5 days and its gotten worse. Of course now that they have my money theyve decided to ignore me. Im really at my wits end does anybody have any idea how to clear this up?

Deadman31

I guess I cant upload images. 🙄

lwhy?

Have you backwashed your pool? I’m no expert, but that may help.

Deadman31

Yes I have every day sometimes twice when pressure gets up above 20. Thats what they told me to do.

Deadman31

Deadman31

Eddie W

That seems to be a bit excessive. You shouldn't need to backwash but once a week at max. Did you do anything else while replacing the filter?

This may be an obvious questions, but are you sure they added media (sand) to the filter? It's quite expensive & perhaps they did the installation but expected you to add the sand afterward & it's just returning un-filtered water & chemicals?

Decker

I admit I only clicked on this link to see if it was swimming or billiards.

Deadman31

I just figured since it was a brand new filter I should backwash it. Ive just being doing it once in morning. The first day the pressure went up to 20 they told me to backwash and one other extra time. Ill definitely slow down on it.

The guy said they put the sand in and i asked him because i didnt know when should I change the sand? And he told me not for a long time. Plus I was charged for sand.

Deadman31

Sorry, my bad. 😀 Can someone fix title?

djbrown

have you tried posting to troublefreepool.com?

Toddarino

Wait this isn’t billiards?

Abob Teff

It’s snooker. No, wait, that’s billiards.

How about …

Pool foam. Multiple possible causes.
https://www.inyopools.com/blog/what-...ing-pool-foam/

movieguru

I'm not a billiards pool expert. I'm really not good at the sport at all.

Deadman31

Never knew. Ill give it a try thx. 👍

Mrs. Danger

I'm not a billiards pool expert.

sracer

Based on that photo, it looks like they put DE (diatomaceous earth) in a sand filter.

cultshock

I'm not an expert in many, many things. I'll be happy to help!

andicus

Based on that photo, I'd be relentless with the people that obviously screwed it up.

I would be at their shop, where they couldn't ignore me, until they came out to figure out what was wrong.

eXcentris

I'm a snooker spa expert. Close!

rw2516

Call an Exorcist

Deadman31

I put some defoamer in and its mostly gone. I backwashed yesterday when pressure got up over 20 and no more soapy water shot out. I dont understand why this company refuses to help me. They have me on pay me no mind list.

Deadman31

Abob Teff

So put them on the "no pay you" list.

Deadman31

I did already pay for the filter. I wont be giving them any further business.