Vibiana

http://www.ibtimes.com/dunkin-donuts...eceipt-1301079

By Carey Vanderborg | June 11 2013 10:11 AM


A woman in Broward County, Fla., unleashed fury on Dunkin’ Donuts employees after she didn't receive a receipt with a previous order. The whole incident can be seen in the rant that was uploaded to YouTube.

In the eight-minute-long viral video, 27-year-old Taylor Chapman says that she is entitled to free food because of Dunkin' Donuts' stated policy that customers who do not get a receipt with their order are entitled to a refund.

In addition to complaining about the receipt, she claims that the employee who helped her during the prior transaction was less than helpful.

"This girl was so f**king rude to me and said 'OK well you can get your order free next time,' So you know what I told her, I said 'I want the whole f**king menu b**ch, twice,'" the woman says in the video. "A guarantee is a guarantee and I've already called my lawyer and he is already on it."

Meanwhile, the employee handling the disgruntled customer remains calm, cool and collected during the entire incident.

* * * * * * *

During the video, Ms. Chapman claims to be "from Indiana and Kentucky" (no word on how a person can hail from two states at once; perhaps her mother straddled the state line while delivering?) so at least Floridians can breathe a sign of relief that she's not a NATIVE of their state, even though her antics will accrue to its spotty reputation ever after.

It has also been noted elsewhere that the young Dunkin Donuts clerk who absorbed Ms. Chapman's tirade so coolly is an 18-year-old aspiring doctor. I think a fund should be started to put him through school. Perhaps one day he will be Ms. Chapman's psychiatrist.

Canis Firebrand

Does their policy state a maximum for the "free" order? I notice at a local Quizno's, as the policy is posted on their register, that they allow a maximum of $10 given in the form of a gift card per person per day.

wishbone

She's probably from Louisville-Jefferson County, KY-IN MSA, aka Kentuckiana.




...aka Indyucky

cungar

Warning LANGUAGE

<iframe width="420" height="315" src="http://www.youtube.com/embed/poTf6e4zLlE" frameborder="0" allowfullscreen></iframe>

"I've already called my lawyer and he's on it!"

Canis Firebrand

Crap, she's a whiny, self-entitled, racist, beyotch. I feel sorry for whoever is foolish enough to date/marry her.

cungar

I'm not too sure what International Business Times is or how well respected they are but why are they posting this rather idiotic pinhead's video? You look at the home page of the site and it looks like a real news site.

Love how she keeps saying it's going on Facebook. The 2013 equivalent of shouting into a void.

RocShemp

Wow. She is annoying! Thank goodness she didn't have issues with Bank of America.

Michael Corvin

Even so, I don't know anyone here that would refer to their place of origin as Kentuckiana.

RocShemp

I love that she says that she knows they're likely shitting and spitting in her order so she's gonna give it to her boyfriend. I hope he dumps her ass on FaceBook.

Crocker Jarmen

I love the Corky St. Clair look-a-like, who's too afraid to make eye contract with this nutjob as she gives him the history on what restuarants are like back in Indianna.

"They pissed on my fries one time. And I could smell it."

RocShemp

I wish one of the customers would have told her "do I look like I give a fuck?"

Troy Stiffler

Meth is bad, mmmkay.

Rockmjd23

Wow. I would thrown her out so fast. Especially after the racist stuff. Also, I would have told her she does not have permission to record video on private property.

I love how she constantly says "This is all going online!" Yes, it's going online, but that won't be good for you.

Troy Stiffler

Nah. Best thing is to let it go. No need to be gangster and fight back. I think highly of the staff. Good for them.

CPA-ESQ.

I'll be honest - I was expecting to see a woman going off. This seemed like a legit complaint and the Manager was very accommodating, and while the woman was annoyed - she was being honest and ordered exactly what her order was last night.

It wasn't until at the end of the video she saw the girl who pissed her off that she went off and used a racial slur and started cursing out the employee, and then the Manager lost his patience and wanted to get her out of there asap.

Canis Firebrand

Mostly I'd agree. She started off with a legit request, though she was making bitchy snide comments in between talking to the manager.

Overall, the whole policy is stupid. Do you really need a receipt when you buy a coffee and donut? Most times people get the receipt and shove it in their pocket or throw it away as they leave the place. The policy should be no default receipt unless asked for one. Then, if they can't give a receipt at that time, some policy to handle it. For a fast food place like Dunkin Donuts, McDonalds, etc. The transaction should flow from Order -> payment -> receive food/beverage. Why does unnecessary paper need to be added to the transaction?

Rockmjd23

It depends. I would never let someone speak to my employees that way, but its different at a fast food place where nobody working there is really in charge or gives a crap.

majorjoe23

Mitch? You're alive?

http://www.youtube.com/watch?v=gWx6uA5aCrE

d2cheer

So basically you will feel sorry for yourself? you know you want to do her...

RandyC

It is to curtail potential cheating by the employee. Without the employee keying in the sale (or voiding it)... the employee could pocket the money and a place that does not have a strict inventory..like a donut shop, could lose a few donuts without anyone noticing.

I used to work with one of the largest security video providers. The one thing you learn... the MAIN reason security cameras exist at convenience stores and fast food is NOT the safety of the employees. It is to reduce loss by employee theft.

RocShemp

Having installed many a security camera myself, I can attest to that fact.

bluetoast

I came in expecting a Mitch Hedberg related post and was not disappointed.

Navinabob

Woe to the reality where Mitch is dead, but this woman is still breathing.

JumpCutz

Her facebook page was deleted (wuss).

Soon enough, the folks at 4chan and reddit will find out her address and phone number, and when they do, god help her.


EDIT: Her address has already published and the name of her fiance.

Stupid bitch.

adrenaline78

I don't care what the policy is.. she isn't entitled to anything with that attitude, and she should have been booted from the store or police called for public nuisance.