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Domino's workers accused of phone sex while making pizza

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Domino's workers accused of phone sex while making pizza

Old 09-02-10, 06:26 PM
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Domino's workers accused of phone sex while making pizza

Love how the Domino's pizza rep blows everyone off, only to try and save face later.

LOUISVILLE, KY (WAVE) - A Domino's Pizza customer won't be coming back for seconds after she says a Domino's worker was talking on a phone sex line while making her pizza.

Julie Herndon said someone from Domino's used her credit card to run up a nearly $300 bill on the phone sex line, just minutes after her order was taken.

"Very disgusting," Herndon said.

On August 28, Herndon ordered a pizza from the Domino's at 10011 Dixie Highway in Valley Station and paid with her debit card. A few days later, she saw the $296 charge when she checked her bank account. The money was paid to a company called Vision Messaging. So Julie called the number on her bank statement to find out what Vision Messaging is.

"It ended up being charged to a sex line," Herndon said.

Herndon says the call came at 1:46 p.m., exactly 15 minutes after she placed her order. In her mind, there was only one explanation - someone at Domino's made the call.

"So while this was going on, the sex line phone call, they are making food for people," Herndon said. "Very gross."


Herndon called her bank and filed a police report. She also called the Domino's store to complain, but Herndon said the manager she spoke with did not seem to take the situation seriously.

"Kind of blew the whole situation off," she said.

When I initially called Tim McIntyre, Domino's Vice President of Communications, he too also sounded.

"The accusations are suspect based on the fact we have no evidence," McIntyre said.

McIntyre said both workers in the store at the time vehemently denied calling the phone sex line. A check of store records showed there were orders coming in and going out the entire time the 31 minute phone sex call took place.

"We don't know how many transactions she made that day or how many people she gave her credit card to," McIntrye said. "We need proof."

So Herndon called Vision Messaging back and let me listen in. The operator told her the call came from 502-XXX-XXXX that's the same number on the front window at the Domino's Herndon ordered from. After telling McIntyre what we heard, he called back and said the company was backing off its call for proof.

"We can't apologize to Miss Herndon enough," McIntyre said. "I know that's probably not good enough."


McIntyre also said the company would cooperate with the Louisville Metro Police investigation.

"Our entire brand is being damaged by the actions of one idiot," McIntyre said. "We want to see them brought to justice."

McIntyre said confusion within the company led to the initial denial of what happened. According to McIntyre, the store franchisee lives out of state and the store manager, who had no knowledge of the incident, was the one who received the initial call from Herndon demanding her $296 back. McIntyre said the store manager was the one who demand for proof was repeated by upper management.

"It was a miscommunication in the heat of the moment when a customer demanded $300 cash," McIntyre said.

McIntyre said a representative from Domino's plans to call Herndon back and apologize.

"It sickens me that this happened," McIntyre said. "And it troubles me that the sequence of events made us look like we are tripping all over ourselves. We can't emphasize enough how sorry we are. We are horrified by this and we want to know who did it."

Herndon said she feels disrespected as a customer and as a person.

"At this point I'm pissed off," Herndon said. "It should have never happened. And I kind of worry that it's happened to someone else and they never even knew it."

The phone sex company has agreed to refund Herndon's money. The company also told me they keep recordings of all their phone calls, and will turn those records over to police if asked.
http://www.wave3.com/Global/story.asp?S=13092058
Old 09-02-10, 06:35 PM
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Re: Domino's workers accused of phone sex while making pizza

The phone sex company has agreed to refund Herndon's money. The company also told me they keep recordings of all their phone calls, and will turn those records over to police if asked.
I can't wait for leaked tapes!
Old 09-02-10, 06:40 PM
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Re: Domino's workers accused of phone sex while making pizza

"Hey lady! Here's your pizza. And here's your pepperoni!"
Old 09-02-10, 07:03 PM
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Re: Domino's workers accused of phone sex while making pizza

I'm never going to order a Domino's Pizza with "white sauce" again!
Old 09-02-10, 07:05 PM
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Re: Domino's workers accused of phone sex while making pizza

So, the bad thing is that they were making phone sex call while making pizzas.... and not that they charged it to her credit card?
Old 09-03-10, 02:46 AM
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Re: Domino's workers accused of phone sex while making pizza

^^Yeah, I think charging it to a customer's card is 100 times worse. How is that okay?
Old 09-03-10, 10:48 AM
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Re: Domino's workers accused of phone sex while making pizza

At first, I thought the pizza maker was taking a phone sex call, not making one. I thought it was an interesting sideline to have at a fast food joint.

I don't see what the big deal is. Tell your credit card company it was a fraudulent use, and let them pursue it. The person making the call was probably NOT making pizza at the time. They were probably lurking in the employee restroom with the extension.
Old 09-03-10, 11:00 AM
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Re: Domino's workers accused of phone sex while making pizza

I find it highly offensive to suggest that what Domino's produces can be referred to as pizza.
Old 09-03-10, 11:06 AM
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Re: Domino's workers accused of phone sex while making pizza

So how are they going to work this into the new Domino's ad campaign? I really hope they don't show the pics.
Old 09-03-10, 12:11 PM
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Re: Domino's workers accused of phone sex while making pizza

I hear they're changing the name to Dominance and Submission Pizza.
Old 09-03-10, 12:45 PM
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Re: Domino's workers accused of phone sex while making pizza

"Our entire brand is being damaged by the actions of one idiot," McIntyre said. "We want to see them brought to justice."
Yep, it's definitely this one minor idiot who gives your "brand" a bad name...
Old 09-03-10, 02:09 PM
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Re: Domino's workers accused of phone sex while making pizza

Originally Posted by KillerCannibal View Post
Yep, it's definitely this one minor idiot who gives your "brand" a bad name...
It's not like Domino's is some fly by night operation. You may not like their pizza, but they're still a very successful company. They're the number 2 pizza chain in the world and did $1.4 billion in sales last year. Their "brand" is very strong.
Old 09-03-10, 02:18 PM
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Re: Domino's workers accused of phone sex while making pizza

Originally Posted by whoopdido View Post
It's not like Domino's is some fly by night operation. You may not like their pizza, but they're still a very successful company. They're the number 2 pizza chain in the world and did $1.4 billion in sales last year. Their "brand" is very strong.
I'm not disputing that; I just think they have disgusting pizza.
Old 09-03-10, 02:19 PM
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Re: Domino's workers accused of phone sex while making pizza

What did she expect? This is just part of the "all new" face of Domino's.

IF YOU COME IN FOR TAKE OUT AND THE STORE MANAGER ISN'T WANKING -- YOUR PIZZA IS FREE!!!
Old 09-03-10, 02:30 PM
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Re: Domino's workers accused of phone sex while making pizza

Originally Posted by KillerCannibal View Post
I'm not disputing that; I just think they have disgusting pizza.
Oh. Yeah I won't argue with you there. Apparently some people must like it though.
Old 09-03-10, 02:42 PM
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Re: Domino's workers accused of phone sex while making pizza

People who have spare time to do marketing research (for the free food, of course) like it.
Old 09-03-10, 03:08 PM
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Re: Domino's workers accused of phone sex while making pizza

I think the customer's to blame. Anyone dumb enough to order from Domino's is getting what they deserve.
Old 09-03-10, 03:36 PM
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Re: Domino's workers accused of phone sex while making pizza

I didn't like it until their new crust and sauce. Got a coupon for a $5 large pizza and had to try it.
Old 09-03-10, 04:37 PM
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Re: Domino's workers accused of phone sex while making pizza


"Duh... what do ya think is in the pizza?"
Old 09-03-10, 04:55 PM
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Re: Domino's workers accused of phone sex while making pizza

lol ya I don't really understand how it's "gross" - 95% of all male restaurant employees are probably thinking about sex while they make your food. Talking about it out loud doesn't really change that.

Now if he didn't wash his hands after jerking it and then touched your food, yes...but that's probably the norm too.
Old 09-04-10, 03:19 AM
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Re: Domino's workers accused of phone sex while making pizza

Originally Posted by The Bus View Post
I find it highly offensive to suggest that what Domino's produces can be referred to as pizza.
It used to be trash, but now it's pretty tasty. Granted, it's not the best around, but still way ahead of what it was before. Better than Pizza Hut.
Old 09-04-10, 04:06 AM
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Re: Domino's workers accused of phone sex while making pizza

Dominos isn't even close to Pizza Hut IMO.
Old 09-04-10, 11:17 AM
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Re: Domino's workers accused of phone sex while making pizza

Originally Posted by DthRdrX View Post
Dominos isn't even close to Pizza Hut IMO.
No major pizza chain is very good, but Dominos is the bottom of the pack. The only thing worse is Unos, but that's not real pizza.
Old 09-04-10, 12:09 PM
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Re: Domino's workers accused of phone sex while making pizza

Originally Posted by Sean O'Hara View Post
No major pizza chain is very good, but Dominos is the bottom of the pack. The only thing worse is Unos, but that's not real pizza.
Agreed, except I enjoy some of Pizza Hut's speciality pan pizzas.
Old 09-04-10, 12:19 PM
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Re: Domino's workers accused of phone sex while making pizza



Was there ejacketlet on the pizza?

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