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To respond or not to respond?

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To respond or not to respond?

Old 03-18-08, 01:04 PM
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To respond or not to respond?

So, I helped a customer with a software installation until all hours of the night last evening, and today he sent an email to my manager, expressing how thankful he was. My manager then forwarded it to his manager (my director), and she responded to me and thanked me for the hard work and everything. For some reason I feel the need to respond, but I don't know whether that's necessary or what I should say if I do. How would you handle it?

The fewer sarcastic remarks, the better .
Old 03-18-08, 01:08 PM
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Respond why? Now you have a credit with your boss.
Old 03-18-08, 01:13 PM
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There's no reason to respond. More than likely anything is going to sound smarmy. At best, thank your boss for forwarding that letter.
Old 03-18-08, 01:15 PM
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You could thank them for forwarding the letter and tell them it was your pleasure to help (assuming that is not a lie).
Old 03-18-08, 01:15 PM
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yeah i think the bus pretty much summed it up...

take the compliment well...

let it go...

mention the initial forwarding to your immediate boss maybe...
Old 03-18-08, 01:16 PM
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Originally Posted by Vipper II
So, I helped a customer with a software installation until all hours of the night last evening, and today he sent an email to my manager, expressing how thankful he was. My manager then forwarded it to his manager (my director), and she responded to me and thanked me for the hard work and everything. For some reason I feel the need to respond, but I don't know whether that's necessary or what I should say if I do. How would you handle it?

The fewer sarcastic remarks, the better .
I'd definately respond, and it sounds like you think that you should as well. I'd keep it nice and short, not necessarily thanking her for her comments, but just simply reaffirming your willingness to help a customer. One way or another, you should acknowledge her email with a simple one of your own, if she's your director.

edit: also depends on if you have any other contact with your director. If she's entirely off premises and you never see her or otherwise have contact with her, then I'd let it go.

Last edited by Dave7393; 03-18-08 at 01:18 PM.
Old 03-18-08, 01:18 PM
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Groovy. Thanks, y'all.

Now, feel free to bring on the smart-ass answers .
Old 03-18-08, 01:21 PM
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Originally Posted by Vipper II
Groovy. Thanks, y'all.

Now, feel free to bring on the smart-ass answers .
Tell them a 15% salary increase will be sufficient
Old 03-18-08, 01:35 PM
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Make sure to tell him the check is in the mail.
Old 03-18-08, 01:43 PM
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Originally Posted by Vipper II
Groovy. Thanks, y'all.

Now, feel free to bring on the smart-ass answers .
"Not a problem, that's the type of service I give to all customers who sleep with me!"
Old 03-18-08, 02:02 PM
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Respond with a foot up someone's ass.
Old 03-18-08, 02:03 PM
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"No problem, but next time I'm giving them your phone number. lol

But seriously, I am."
Old 03-18-08, 02:31 PM
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Reply to all with some good porno links to show your gratitude.
Old 03-18-08, 02:38 PM
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Ask the director is she wouldn't mind showing her appreciation by directing that sweet little apple of a hiney your way for a little hardware installation, if she knows what ya mean.
Old 03-18-08, 02:40 PM
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Each situation is different and it really depends on how well this boss knows you.

In my situation, I would feel like a schmuck if I said nothing back. A simple 'You are Welcome' would be fine, anything beyond that might look cheesy and stupid.
Old 03-18-08, 02:43 PM
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Originally Posted by Numanoid
"No problem, but next time I'm giving them your phone number. lol

But seriously, I am."
5/5

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