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The $5,000 Phone Bill...

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The $5,000 Phone Bill...

Old 04-04-07, 10:09 AM
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The $5,000 Phone Bill...

Sooo...here's the story (and I'll say right off, it's not my phone bill, it's a customer of mine).

A lady calls me at work yesterday (I work for Best Buy, managing the cellular department). She says that she got a phone from us with the Amp'd Mobile service in October and that not only did we sign her up for the wrong plan (leaving her with a $5,000 phone bill because she thought she had unlimited minutes), but she didn't ever receive a copy of the contract and doesn't even remember signing a contract. I said I'll dig around and call her back.

We keep our contracts for a year, so I had to go digging up in the rafters of the back room through boxes filled with contracts. After about 40 minutes of digging, I found her contract, which sure enough, was signed. I called her back and she said she'd come in to see this contract.

For the record, Amp'd Mobile (which is about the shittiest cell phone company on Earth) has two popular plans...the 'End The Boredom' plan, which is $50 and gives you 1000 minutes and unlimited text messaging, and the 'Unlimited Plan' which gives you unlimited minutes and entertainment (downloading from the video stations, etc.) for $150. She says she wanted the unlimited one and I signed her up for the $50 instead of the $150 that she wanted. How would I know...it was back in October.

What she wants is a letter, printed on Best Buy letterhead that I screwed up by giving her the wrong plan. I told her 'hell no'. For one, she signed the contract. Two, it's 6 months later. We argue for about a half hour, me telling her that the only way she could rack up a $5,000 phone bill is by downloading ringtones, etc. She says she doesn't download anything. She agrees to email me the bill and leaves yelling that her bill is more than her car is worth.

Sure enough, when she mails me the bill, there aren't any downloads...just calls made to OTHER COUNTRIES, something that NO Amp'd plan offers for unlimited. Calls made to Canada are .50, and calls to every other country are $1.25/minute.

This lady is definitely stuck with a $5,000 phone bill. Ouch.

= J
Old 04-04-07, 10:14 AM
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If the customer posted this same exact story over in the "Store Forum" we'd all be leaping over ourselves to take her side.
Old 04-04-07, 10:17 AM
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I would have just patted her on the head and told her that she should stop stealing my oxygen.

-p
Old 04-04-07, 10:21 AM
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$1.25 are old school AT&T Long Distance rates!!!

Yeah she is screwed if she decided to call other countries. I would even say given the fact that she called other countries, she would be screwed in court! No Reasonable person beleives that they can call to other countries for FREE! on a cell phone with any calling plan.
Old 04-04-07, 10:23 AM
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Originally Posted by CPA-ESQ.


$1.25 are old school AT&T Long Distance rates!!!

Yeah she is screwed if she decided to call other countries. I would even say given the fact that she called other countries, she would be screwed in court! No Reasonable person beleives that they can call to other countries for FREE! on a cell phone with any calling plan.

Right. But I bet there are a large number of people that think they can call anyplace with an unlimited plan.

I am not saying it is right or wrong (it is wrong) but I am sure it happens. Now waiting 6 months to do something is dumb.

Last edited by jonw9; 04-04-07 at 10:27 AM.
Old 04-04-07, 10:24 AM
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Amazed she had time to call you!
Old 04-04-07, 10:27 AM
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She should have noticed something was off when the first bill came in.

Some people are just too dumb to be allowed to sign contracts. We need to find them, and tattoo a "D" on their forehead, so that salespeople will know to tell them to bring in a responsible person to sign the contract.
Old 04-04-07, 10:30 AM
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I make international calls on my cell phone, but for 25 cents per minute. This woman sounds like an idiot.
Old 04-04-07, 10:31 AM
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you can get a phone card for cheap. one time i got a 1000 minute card to call russia for like $5 for my mom
Old 04-04-07, 10:32 AM
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Originally Posted by Tarantino
She agrees to email me the bill and leaves yelling that her bill is more than her car is worth.


i think this is all we need to know about her
Old 04-04-07, 10:46 AM
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Good for her ass. What a stupid bitch.
Old 04-04-07, 10:53 AM
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I'm actually quite impressed! Racking up a $5000 phone bill without calling phone sex lines?!?! Amazing!
Old 04-04-07, 10:56 AM
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Amp'd? She deserves the bill.
Old 04-04-07, 11:10 AM
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Originally Posted by Lunatikk
Amp'd? She deserves the bill.
True. And for the poster above, at first, I thought it'd have to be sex lines or downloads...not so.

= J
Old 04-04-07, 11:13 AM
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Once I was opening the mail real fast, and I got to an evelope from Verizon, it was weird because it was an 8.5" x 11" size envelope and when I pulled out the contents I realized it was a bill. I zoomed in on the amount and saw it was for over $1500. I almost fell out of the chair thinking our phones got hacked or something. Then I saw it was the neighbor's bill. So I taped it back up and wrote wrong address on it and put it back in the mail.
Old 04-04-07, 11:30 AM
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He so was calling the 976 numbers.

-p
Old 04-04-07, 11:36 AM
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Originally Posted by Mrs. Danger
She should have noticed something was off when the first bill came in.
Was this the first bill she had received? Was she making international calls for the last 6 months or was this just the first time?

$5000/$1.25 = 4000 minutes / 60 = 66.67 hours / 31 = 2.15 hours per day on the phone internationally. That's just crazy.
Old 04-04-07, 11:37 AM
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I thought Amp'd was prepaid service. She's screwed. Even if she can prove she wanted the $150 unlimited plan, it doesn't cover international calling.
Old 04-04-07, 11:47 AM
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Originally Posted by Mordred
Was this the first bill she had received? Was she making international calls for the last 6 months or was this just the first time?

$5000/$1.25 = 4000 minutes / 60 = 66.67 hours / 31 = 2.15 hours per day on the phone internationally. That's just crazy.
She says she didn't receive a bill until January (which she also claimed was my fault, even though the address on the contract that she signed for was correct). When I asked her why she didn't come in in January (when apparently the bill was up to $4,000), she said "I don't know...I'm very busy".

If I sign up for a monthly service with a monthly bill, I'm calling if my bill isn't at my house after a month. The way I see it, there's no way we're liable for anything she's complaining about.

Originally Posted by satellite
I thought Amp'd was prepaid service. She's screwed. Even if she can prove she wanted the $150 unlimited plan, it doesn't cover international calling.
They've also got a pre-paid plan. In my opinion, Amp'd Mobile is the worst phone service I've ever heard of. When I have problems with an activation, I expect to be waiting on hold on the dealer line for at least an hour.

= J
Old 04-04-07, 12:53 PM
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Originally Posted by Tarantino
In my opinion, Amp'd Mobile is the worst phone service I've ever heard of. When I have problems with an activation, I expect to be waiting on hold on the dealer line for at least an hour.

= J
How do Sprint and Verizon compare....?
Old 04-04-07, 01:17 PM
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I believe Amp'd is a sub of Verizon...

...was that a rhetorical question?
Old 04-04-07, 01:22 PM
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Originally Posted by Minor Threat
How do Sprint and Verizon compare....?
In terms of customer service (at least on my end, as the dealer), they're pretty fast. When I have to call something in, I don't expect to wait on hold for more than five minutes. Amp'd however...I tell my customers to get comfortable.

Although Amp'd has ties to Verizon and is on the same network, the customer service outlets are completely different.

= J
Old 04-04-07, 01:22 PM
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Even the name, "Amp'd" is hilarious. It reeks of a marketing executive's desperation to appear "hip" to the youth market.
Old 04-04-07, 01:23 PM
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Originally Posted by Groucho
Even the name, "Amp'd" is hilarious. It reeks of a marketing executive's desperation to appear "hip" to the youth market.
How about "Poochie" that sounds like a hip name
Old 04-04-07, 01:26 PM
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Originally Posted by Groucho
Even the name, "Amp'd" is hilarious. It reeks of a marketing executive's desperation to appear "hip" to the youth market.
It's X-treme, dude. It's a phone service on the edge.

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