Go Back  DVD Talk Forum > General Discussions > Other Talk
Reload this Page >

Beware the Sirius Screw Job!

Other Talk "Otterville"

Beware the Sirius Screw Job!

Old 06-08-05, 12:39 PM
  #1  
DVD Talk God
Thread Starter
 
kvrdave's Avatar
 
Join Date: Aug 1999
Location: Pacific NW
Posts: 86,189
Likes: 0
Received 2 Likes on 2 Posts
Beware the Sirius Screw Job!

This is so stupid. I had Siruis radio for a year and decided to give it up for a few months catch up on some audio books, lecture series, etc. My year was up May 31st, so I called a month early. They told me that on May 31st, I would be automatically renewed, so I needed to call on the 30th to stop the deal.

I did, and that was that. I just looked on my credit card statement and they charge me $75. So I call them. It is a cancellation fee for not going for a full year. So I explain the situation. The lady on the phone said her supervisor said it was a cancellation fee, and there is nothing they can do. I ask to talk to the supervisor. Tell the whole story over, and she says she will take my information and send it to the "Retention Department" who will call me in a day or two.

Naturally, because I did cancel before the year was up (by one day, because they said that was the way to do it), I can't dispute the charge because they are technically correct.

But if they don't reverse this, I will absolutely be getting rid of the service rather than getting back on in a few months, and switching to XM.

STOOOOOOPID for Cocoa Puffs.
Old 06-08-05, 12:41 PM
  #2  
Banned
 
Join Date: Aug 2000
Location: Reno, NV
Posts: 2,893
Likes: 0
Received 0 Likes on 0 Posts
If they won't refund it, just have your credit card company handle it.
Old 06-08-05, 12:51 PM
  #3  
DVD Talk Legend
 
joeblow69's Avatar
 
Join Date: Jan 2000
Location: Palm Springs
Posts: 10,620
Received 79 Likes on 40 Posts
I had a similar problem with Sirius when I got rid of one of my receivers. They said they were charging me the "you didn't have this for a year!" fee because they thought the receiver I got was one of those deals where you get the receiver super cheap, but have to sign up for a year in return. It took a number of phone calls, but it eventually got straighted out.

If you paid full price for your receiver, there's no reason for them to charge you a cancellation fee.
Old 06-08-05, 12:52 PM
  #4  
DVD Talk Hero
 
Join Date: Jul 2001
Location: MI
Posts: 25,078
Likes: 0
Received 7 Likes on 5 Posts
Originally Posted by kvrdave
Naturally, because I did cancel before the year was up (by one day, because they said that was the way to do it), I can't dispute the charge because they are technically correct.
I would dispute it, and I would do in writing, no more talking. A few minutes thought will give you a letter you can send to both Sirius and your credit card company. Kill two birds with one stone, let them sort it -- show them each that the other has a copy.

Seeing this protested to a credit card company might worry Sirius a little. A cc to the State Attorney General's office wouldn't be a bad idea.
Old 06-08-05, 12:52 PM
  #5  
DVD Talk Hero
 
Numanoid's Avatar
 
Join Date: Aug 2000
Location: Down in 'The Park'
Posts: 27,881
Likes: 0
Received 2 Likes on 2 Posts
This screw job doesn't sound that sirius.
Old 06-08-05, 12:54 PM
  #6  
Banned
 
Join Date: Aug 2000
Location: Reno, NV
Posts: 2,893
Likes: 0
Received 0 Likes on 0 Posts
Sounds like Sirius customer service is handled by AOL.
Old 06-08-05, 12:58 PM
  #7  
DVD Talk Limited Edition
 
tasha99's Avatar
 
Join Date: Sep 2002
Location: the North
Posts: 6,217
Received 57 Likes on 36 Posts
If you don't get a refund, file a complaint with the Better Business Bureau. I've done that twice in my life and both times, the companies turned around. One was Education Testing Services, which is such a bureaucracy that you wouldn't think anything could be done--but after the BBB complaint they let me reschedule my test (I was so pissed about the whole GRE deal--I even contacted class action lawyers, but no one seemed interested in the plight of future grad students who have to deal with this monopoly.)
Old 06-08-05, 01:15 PM
  #8  
DVD Talk God
 
Deftones's Avatar
 
Join Date: Oct 1999
Location: Arizona
Posts: 76,502
Received 251 Likes on 175 Posts
That's odd. I've had a ton of places cancel my service as soon as it up, but I've called before the date that was my committment.
Old 06-08-05, 01:52 PM
  #9  
Senior Member
 
Join Date: Sep 2001
Location: Fairfax, VA
Posts: 956
Likes: 0
Received 0 Likes on 0 Posts
I see that sirius CS hasn't improved all that much. I spent the better part of 3 months trying to get my billing straightened up. They had me signed up for 4 receiver subs when I really only had 3. When I finally got through to a retention dept supervisor, they finally corrected my bill (so I thought) and removed the 4th phantom receiver and reversed the charges. About 1 billing cycle later, I noticed a $75 cancellation fee charged to my card for deactivating the 4th receiver. This time I called the retention dept directly and got a credit to my card for the $75. Speak directly to the retention dept as they seem to have the know how/authority to give credit on the spot. The first line of CSRs always seem to have to get approval to do anything. They also have a tendancy to credit your account and not your credit card so be specific where you want the $ to go.
Old 06-08-05, 02:12 PM
  #10  
DVD Talk Legend
 
Join Date: Jul 2000
Location: Arizona, USA
Posts: 23,458
Likes: 0
Received 0 Likes on 0 Posts
That's a bunch of bullshit - I'd be pissed.
Old 06-08-05, 08:23 PM
  #11  
DVD Talk Hero
 
Join Date: Aug 2000
Location: Bartertown due to it having a better economy than where I really live.
Posts: 29,752
Received 9 Likes on 4 Posts
you must know a lawyer (with as much real estate and renting you do I assume you deal with at least one lawyer on a semi regular basis) who would be willing to let you write the letter of dispute on the law firm letter head
Old 06-09-05, 02:55 AM
  #12  
DVD Talk Hall of Fame
 
Join Date: Oct 1999
Location: Portland, OR
Posts: 8,527
Likes: 0
Received 0 Likes on 0 Posts
I would siriusly consider dropping them. That is some sirius bullshit. Siriusly.
Old 06-09-05, 07:02 AM
  #13  
DVD Talk Godfather
 
Michael Corvin's Avatar
 
Join Date: May 1999
Location: Louisville, KY
Posts: 60,677
Received 338 Likes on 245 Posts
Originally Posted by Green Jello
Sounds like Sirius customer service is handled by MSN.
fixed.
Old 06-09-05, 01:53 PM
  #14  
DVD Talk Legend
 
Join Date: Jul 2000
Location: Arizona, USA
Posts: 23,458
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Green Jello
Sounds like Sirius customer service is handled by Cingular.
fixed.
Old 06-09-05, 02:00 PM
  #15  
Senior Member
 
Join Date: Aug 2002
Location: NC
Posts: 566
Received 2 Likes on 2 Posts
As a couple people have said, if they don't reverse it in the next couple of days, I would dispute the charge with the credit card company. You can copy and paste your initial post for the explanation.
Old 06-09-05, 02:10 PM
  #16  
DVD Talk Legend
 
Michael T Hudson's Avatar
 
Join Date: Dec 1999
Location: Formerly known as "BigDaddy"/Austin, TX
Posts: 11,450
Likes: 0
Received 18 Likes on 9 Posts
I would dispute it. It seems that you paid the whole year. What a bunch of crap.
Old 06-09-05, 02:18 PM
  #17  
DVD Talk Hall of Fame
 
Join Date: Jan 2002
Location: Exit 151
Posts: 9,048
Likes: 0
Received 0 Likes on 0 Posts
They gotta come up with the money to pay Howard Stern somehow don't they?
Old 06-09-05, 02:22 PM
  #18  
DVD Talk Ultimate Edition
 
Join Date: Jan 2002
Location: Connecticut
Posts: 4,472
Likes: 0
Received 0 Likes on 0 Posts
If you don't get it taken care of, post here and let me know. I have contacts in their PR dept. who could probably get it resolved for you.
Old 06-09-05, 02:26 PM
  #19  
DVD Talk God
Thread Starter
 
kvrdave's Avatar
 
Join Date: Aug 1999
Location: Pacific NW
Posts: 86,189
Likes: 0
Received 2 Likes on 2 Posts
I called the retention department directly because I didn't want to wait, and got it figured out in a couple of minutes.

Still irritates me a bit, but I don't think I'll sell my equipment now.
Old 06-09-05, 02:57 PM
  #20  
DVD Talk Hall of Fame
 
Join Date: Apr 2002
Location: Philadelphia
Posts: 8,572
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Green Jello
Sounds like Sirius customer service is handled by Sirius.
Fixed, although somehow not that funny.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.