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Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

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Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Old 04-14-13, 03:07 PM
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Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

I have been to movies where I got a refund/voucher for another one after unexpected circumstances arose where they had to stop the feature and fix something with the camera or kick out unruly audience members. However, I have never been to one where refunds were given because the audience just flat out thought the movie wasn't any good. I remember several years ago hearing of a story (on this forum) where a manager issued refunds or vouchers after a screening of Battlefield:Earth. I don't know if that was true, but am curious if anyone has ever heard of or witnessed such a case.
Old 04-14-13, 03:30 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Originally Posted by Dr. DVD View Post
I have been to movies where I got a refund/voucher for another one after unexpected circumstances arose where they had to stop the feature and fix something with the camera or kick out unruly audience members. However, I have never been to one where refunds were given because the audience just flat out thought the movie wasn't any good. I remember several years ago hearing of a story (on this forum) where a manager issued refunds or vouchers after a screening of Battlefield:Earth. I don't know if that was true, but am curious if anyone has ever heard of or witnessed such a case.
If you leave early enough, you can get a refund. If you stay for the whole thing and didn't like it, you shouldn't get a refund, but I'm sure it's probably happened. Generally to people who are big enough asses about it that the manager just wants them to leave.
Old 04-14-13, 04:06 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Yeah, if you leave before the halfway mark, around here, you'll get your money back. If you stay for the whole thing and complain to get your money back, you're a ****.
Old 04-14-13, 04:10 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

If you complain at any time to get your money back, you're a ****.
Old 04-14-13, 04:44 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

My theater had a 15-20 mark. anything after that too bad.

I had a 30ish guy come out of Great and Powerful Oz Imax and say, "That was the worst movie I ever saw, I'd like a refund."

I told him no, we don't give refunds if you don't like the movie. "So I can't get my money back?"
Told him we can't guarantee that a movie will be good. He left in a huff.
Old 04-14-13, 04:55 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Originally Posted by fumanstan View Post
If you complain at any time to get your money back, you're a ****.
Agreed.

I don't know why anyone would think they could have their money back just because they didn't like the movie.
Old 04-14-13, 06:24 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

I don't think it's ever been implied that movies have a money back guarantee. If people got a refund for all sub-par movies that come out, every studio in Hollywood would be bankrupt in a couple of years.
Old 04-14-13, 06:24 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Originally Posted by whotony View Post
My theater had a 15-20 mark. anything after that too bad.

I had a 30ish guy come out of Great and Powerful Oz Imax and say, "That was the worst movie I ever saw, I'd like a refund."

I told him no, we don't give refunds if you don't like the movie. "So I can't get my money back?"
Told him we can't guarantee that a movie will be good. He left in a huff.
I could see him saying that about every movie if theaters gave refunds. Be an easy way to see them for free every time.
Old 04-14-13, 06:50 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Originally Posted by RagingBull80 View Post
Agreed.

I don't know why anyone would think they could have their money back just because they didn't like the movie.
Ever work a retail job? You'd be amazed what people think they can get their money back for.
Old 04-14-13, 07:08 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

I remember when my theater had My Girl with Macaulay Culkin. On opening weekend I had some parents ask for a refund (and were pissed) because Culkin's character bites it in the end. I just told them to contact the studio, we had no control over the content.
Old 04-14-13, 07:26 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

I wish I could remember which movie it was, but years ago, the crowd at a 42nd Street theater in Manhattan hated a movie so much that they stormed the manager's office and the manager pulled the film and replaced it with something else after one or two showings. I think it was a low-budget horror film and it would have been the early-to-mid '80s.
Old 04-14-13, 07:36 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Originally Posted by Ash Ketchum View Post
I wish I could remember which movie it was, but years ago, the crowd at a 42nd Street theater in Manhattan hated a movie so much that they stormed the manager's office and the manager pulled the film and replaced it with something else after one or two showings. I think it was a low-budget horror film and it would have been the early-to-mid '80s.
Was it I spit on your grave or Last House on the left?

I don't get the whole refund people expect for movies. If I buy a videogame and it sucks I can't send it back for a refund. If I get a music cd and hate the songs do i get a refund? I've read a lot of crappy books and never once thought to contact the author/publisher for a refund.
Old 04-14-13, 07:41 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Originally Posted by Dean Kousoulas View Post
Ever work a retail job? You'd be amazed what people think they can get their money back for.
After working retail for several years when I was younger I found that you can get a refund for pretty much anything if you complain enough. The question is: do you want to be that douche who complains?

People like that are definitely out there. I'd presonally rather lose money than be known as "that guy".
Old 04-14-13, 08:02 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

I've given positive reviews to "Election" and "The Forty Year Old Virgin" and had gotten letters from two readers that wanted me to reimburse them.
Old 04-14-13, 08:35 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

When I worked at the theater, we would do it for the first fifteen minutes. After that, it was considered against the rules. Everything gets recorded in the computer, and we could be audited by the distributors when they want.

Generally, if someone comes out afterwards, we say "no no no". If they're persistent assholes, the manager could give in and offer a free ticket (paid for by the theater).

I worked there for several years. This stuff happens daily. The kind of person who complains until the theater gives in is irrational and selfish, and should not be trusted.
Old 04-14-13, 08:42 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

How long one watches a movie is irrelevant. Sometimes what one would call a bad movie is redeemed by the climax or conclusion. Sometimes not. Movies are as much a "product" as anything else consumers "consume". A bad product is a bad product, and often one doesn't know until one has used a product (in this case, viewed a movie) that it is bad. In the case of most movies, I would say it is a given that one has to watch the entire thing before one can make an accurate assessment of whether or not it is bad.

You're all a bunch of whiney anti-consumerists.
Old 04-14-13, 08:47 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

I'm not sure if you're trying to be funny or not. Movies aren't the same as buying a shirt that doesn't fit right or an electric drill that doesn't work.

We tell people that the movie being good or bad isn't a guarantee, the theater being clean, the projectors working and the staff being courteous is what we can guarantee.

Who rents a movie from Netflix or Rednox or Blockbuster the tries to get a refund because the movie stank?
Old 04-14-13, 09:00 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Well, when I was working there, I was under the impression that the ticket should be reversed/refunded within 15 minutes of the start time. After that, the theater chain is supposed to absorb the cost.
Old 04-14-13, 10:12 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

I felt bad enough that I asked for a ticket to a different movie because I arrived too late to the one I originally wanted to see and would have been stuck in the front two rows. The movie itself hadn't even started yet, and I was concerned the theater wouldn't give me an exchange, but they were nice as could be.
Old 04-15-13, 12:04 AM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

In my opinion, the theater should refund a ticket if the theater is too hot/cold, picture blurry, sound system lousy, anything that's environment related. If you didn't enjoy a movie, contact the company that actually made the thing for a refund.
Old 04-15-13, 12:40 AM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Originally Posted by mndtrp View Post
I felt bad enough that I asked for a ticket to a different movie because I arrived too late to the one I originally wanted to see and would have been stuck in the front two rows. The movie itself hadn't even started yet, and I was concerned the theater wouldn't give me an exchange, but they were nice as could be.
That seems like an OK reason to exchange tickets. You hadn't seen any of the movie & would have not enjoyed the experience. They also didn't have to refund any of your money. It was as if you had originally asked for the other movie. It actually might have benefited the theater depending on the two movies considering theaters make more % of the $$ depening how many weeks it was playing. Studios get more $$ first few weeks. Theaters get more $$ for long running films.
Old 04-15-13, 03:24 AM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

I used to work at Regal/Edwards for a couple of years.

If the movie has been playing for more than 30 minutes, we'd tell them we can't do anything.

If they complain and throw a fit, we give them passes.

Plenty of people complained but no one really abused it, it was just random.
Old 04-15-13, 02:25 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

A movie should be treated just like a sporting event or a concert, assuming it plays as planned (meaning all the equipment is running properly and there are no issues), no refund should be granted. Can you imagine people at a game asking for their money back because their team sucked?
Old 04-15-13, 02:33 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

Originally Posted by Shannon Nutt View Post
A movie should be treated just like a sporting event or a concert, assuming it plays as planned (meaning all the equipment is running properly and there are no issues), no refund should be granted. Can you imagine people at a game asking for their money back because their team sucked?
They wouldn't be able to keep Wrigley open!
Old 04-15-13, 02:41 PM
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Re: Do Movie Theaters Give Refunds Due to a Movie "Sucking?"

The local one where my kids worked will give refunds on a case by case basis. Most of the time if the person is reasonable they'll at least give free passes.

Where they won't; don't go to an R rated movie then complain about any sex or violence. You're too stupid to get one. My son was working when someone who went to a Borat movie complained about the subject matter. The manager said too bad for you.

On weekends, underage kids need to be accompanied by a parent. Often times the parent has purchased a ticket and then walked right out. If they catch them, they throw the kids out and no refund.

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