Anyone get their replacement digipaks from Yesasia yet?

No, but I did receive my package from Starmax, complete with film cuts. I honestly didn't think Starmax would replace those, but sure enough, the ones I specified in the email were replaced. :thumbsup:

i ordered my OLD BOY UE last week from dvd.co.kr and the package was delivered today. to my surprise, it comes with the replacement digipacks already (packed separately from the dvd box) and also.. the old boy cardboard thing..

Received my 3 replacement cases today from Starmax. :thumbsup: to Starmax sending out fast replacements.

do you read korean? does it say somewhere on that site that they are giving the replacement digipaks with all future orders of oldboy?

nope. i dont understand korean but their email responses are in english. they did not inform me about the replacement digipacks. was surprised to see them on the same package. the only problem i had with this UE is the movie disc (disc one) has slightly pauses on each chapter start. gotte email them.

anyhow, got my TROY wooden korean release from dvd.co.kr because some popular koreandvds store cancelled my pre-order/s. i find dvd.co.kr very reliable and my packages neatly packed. always.

from their last email , they told me they only have a handful of OLB BOY UE dvd sets left. royalwithcheese, sent you a message regarding the website english translation procedures.

Reggio - would it be possible to also have a copy of the translation procedures as there are several titles I would like to order from there too. Many thanks indeed for your help!

How are their prices for stuff? cheaper? shipping costs? If it's cheaper, I'll start ordering from them instead... I can deal with sites in other languages.

Just got an email from yesasia who are now telling me that I've now got to contact Starmax my self to request the replacement digi-packs.

Here's the email:

Dear Valued Customer,

Thank you very much for your support to YesAsia.com.

With reference to the matter of replacing the keepcase for "Old Boy Ultimate
Edition", we would like to inform you that as requested by the publisher of the
above-mentioned item, Starmax, Korea, they would like to verify the level of
damage regarding the DVD keepcase so that they will be able to enhance their
future production. Hence, they would like to have your kind co-opearation to
contact them directly at [email protected] with the following information: -

1. Your Name;
2. Your shipping address;
3. Contact/Telephone Number;
4. The Serial Number (a 4-digit number printed on the copper case);
5. The Disc Number for the case(s) which is/are damaged (Disc 1 ~ Movie, Disc 2
~ Supplement I or Both) and attach an image of the damage(s);
6. Notes (if there is other problem with the DVD)

Please kindly be informed that if they do not hear from you by Jan 10, 2005,
they will assume that replacement is not required and any late report will NOT
be entertained. Meanwhile, please also be confirmed that they have scheduled
to send out the replacement case(s) by Jan 14, 2005.

We sincerely apologize for any inconvenience caused. Should you have any
further inquiry or comment, you are kindly advised to contact Starmax, Korea
directly at [email protected] .


Yours sincerely,
Customer Service Team
YesAsia.com, Inc.

The problem is that every time I try to send Starmax the necessary information my email fails to get through. Is this due to a lanuage problem.
Can anyone help?

I am helping a buddy out with this, and he got the same email.

Excuse my language, but this is fucking unbelievable. Others already have received their new cases, and we still have to jump through hoops? Why the hell have we been dealing with YesAsia if they were only going to pass us off to Starmax? This is really pissing me off.

posted below is the letter sent to me by dvd.co.kr. verbatim.


---------------------
I am sorrry to have english website.
Would you try to join us and order ?

This is help you.

HOW TO ORDER

This is information for foreigner to order in dvd.co.kr

PROCEED TO ORDER

1. join membership at dvd.co.kr
2. log in with membership
3. search for dvd titles
4. payment with bank account or credit card

(Join Membership)

회원 아이디 : ID (Membership Identification)
비밀번호 : Password
비밀번호 확인 : Password check again
이름 : Name
주민등록번호 : citizen ID
생년월일 : Birthday
성별 : Sex Man or Woman
전화번호 : phone Number ay home or office
전화번호 2 : Mobile phone
e-mail : e-mail address
주소 : ADDRESS (Detail Aaddress)
주소 2 : ADDRESS (City Nation)

배송지 정보 : Shipping Address

(Shipping progress with korean language)

Shopping in cart
계속쇼핑 means shopping continue.
회원구입 means Proceed to checkout for Membership
비회원구입 means Proceed to checkout for Non-membership.

Payment System
무통장 입금 means SEND Dollar to us by Bank account.
카드결제 means Credit card

Credit Card System
(주) 효성 Payment for Korean
(주) 효성(해외) Payment with Credit card payment issued in foreign country.

You sellect that you will send dollars to my bank account.
In that case, we have no problem.

무통장 입금 : 해외송금 (SEND DOLLAR)
My Bank account : Korea Exchange Bank
Account Number is 345-JSD-101057-5
Account Name is Wonyoung Park
Payment Money : exchange rate by Korean Exchage Bank
(you can count foreign exchange dollars, I will be receive money)




Thanks
Wonyoung Park

I agree - why the hell have yesasia being messing us all around when all they were going to do was to dierct us to Starmax. I've been trying to email Starmax all morning and my emails are not getting through.

I'm really pissed off with yesasia. :mad:

Does anyone know how to send the necessary info to Starmax?

same here.. been dying to email starmax to report disc damage but my emails remain undelivered. anyone knows their website and working email address?

help!!

Looks like were all in the same boat. I've emailed yesasia and informed them of the problem and asked them to assist.

Crap, I just received the same e-mail from YesAsia and I'm pissed... I agree with the above, why the heck are they asking us for all that information if they are ultimately going to have us deal with Starmax directly.

I had already sent the info Starmax had requested on Dec. 7th though and I just resent it again. My e-mail seemed to get through. Make sure the subject line reads as follows:

OLD BOY UE DIGIPAK EXCHANGE APPLICATION

Did you send it to [email protected]?

Yup! Did yours bounce back? I just checked my e-mail again and mine didn't bounce back so I assume it went thru.

I am totally pissed off at Yesasia! they are scumlords and I am gonna get stuck into themn fools! we have 5 days to get it sorted or we get nothing! THANKS YESASIA! FOR ALL YOUR PATHETIC HELP! I SENT YESASIA 6 EMAILS! and got a reply to one and nothing at all has been done about my problems! as I have probs with my fooking TIN! they are not going to replace that now are thy! wankers!

I sent a disgruntled email to yesasia too for faffing me about. *fingers crossed for a voucher* :D

I just got the email from YesAsia. I sent an email to Starmax a month ago, and have received a response from them. Those who have already received their digipacks from Starmax, could you give me a description of the package it came in, and does it come through standard USPS?? Im in FL and I wont get back till the 10th, which is the final deadline, and I dont want to send another email to Starmax if I already received them. Im gonna call home and see if I received it.

Yes, the replacements arrived through usps in a small box 2 days ago.

I've looked through both threads for a referrence to this, so if there is and I missed it, I apologize. I was looking around dddhouse.com today (looking for Stephen Chow films to pick up) and I came across this version of Old Boy, and I haven't heard anthing about it.

Edko Old Boy

I haven't seen Old Boy yet and it sounds interesting, and the price is right, but after getting the Edko HOFD, I'm more than a little leery. Anybody hear about the quality?

Hmmm, I also sent Starmax an e-mail a month ago but never got a reply from them. I sent them another one this morning as YesAsia suggested. I assume these e-mails are getting thru because they are not being bounced back to me. Did your e-mail have the subject title in english or in korean?

Just to let you know... I never received any confirmation from Starmax. You also need to have Korean Language Support installed on your machine (and preferably, a gmail account) in order for the email to reach them.

I don't have Korean Language Support on my machine. This PC was sent to me from work already loaded so I don't have any of the software. What's gmail?