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Old 01-31-20, 11:15 PM
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Disney Movie Insiders (RIP DMR)

Old 05-12-20, 10:53 PM
  #126  
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Re: Disney Movie Insiders (RIP DMR)

In mid-March, I redeemed all my points for the $100 gift card and used it on some Haunted Mansion merch from shopDisney. Unfortunately, it hasn't worked out very well. I ordered the grandfather clock replica and it was totally lop-sided, like the resin was warped. Customer service told me a replacement was coming, but I waited two weeks and it never did. When I reached back out, they claimed no replacement would be provided until I returned the defective one. I told them that's not what I was told previously. I also said I wanted to be sure the replacement was in good shape before returning the defective one. If I ended up with two defective clocks, I didn't want to make multiple trips to a UPS store during a pandemic to fix their mistake.

So they told me they understood and would send a new clock out right away, while warning I would be billed again if they didn't get the first one back. They said they would reach out after I'd gotten the replacement to confirm it was in good order before scheduling a UPS pick-up at my house for the defective one. I was very happy with that solution. Then a few days later, they sent me an e-mail saying UPS was coming to pick up the package the next business day - BEFORE the replacement had arrived. I appreciated that I didn't have to go out to return the clock, but now I was keeping my fingers crossed the replacement wouldn't have issues and I'd have to start this process all over again.

Well, the replacement finally got delivered and I had a chance to inspect it. While this one stands perfectly straight, it's missing the yellow paint on the eyes. Also, the face of the clock (which is just a cheap decal) is crooked and should have been rotated 1/4" to the left. Terrible quality control for an $80 item of this size, though I got it for $60 during a sale. Customer service haven't gotten back to me yet, but at this point I just want to return the damn thing for a refund. $40 of the order total was billed to my credit card, which is the amount the gift card didn't cover. I believe the shopDisney return policy states any order paid for with multiple forms of tender will only be refunded as merchandise credit. That's the last thing I want right now, since they don't sell anything else I'm even remotely interesting in. I'd at least like the $40 charge refunded, or (even better) the full $60 issued as a refund to my credit card for the trouble. That way I can be done dealing with gift cards. I have enough to worry about at the moment apart from this stupid overpriced clock.

Last edited by joe_b; 05-12-20 at 11:10 PM.
Old 05-13-20, 04:26 PM
  #127  
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Re: Disney Movie Insiders (RIP DMR)

That sounds like a nightmare to deal with but Disney is in a world of hurt at the moment. Losing money left and right with their parks closed down.
Old 05-14-20, 06:45 AM
  #128  
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Re: Disney Movie Insiders (RIP DMR)

I definitely feel for the park employees (or anyone) who may not have a job to go back to. As for the shopDisney site, their Facebook was getting slammed with complaints from pissed off customers about eBay flippers scooping up all the exclusive Star Wars Day merch. Maybe that's why it's taking so long to get a response, plus it's possible their customer service is operating with a reduced staff. I don't really feel like calling and it's easier to explain everything via e-mail and let them take their time sorting it out.

The deal with this clock is becoming a comedy of errors at this point. I just checked the tracking for the first clock that UPS picked up at my home earlier this week. The status shows "Delivered - The package will be returned to the sender." I really hope that's incorrect and the damn thing isn't coming right back to me.
Old 05-14-20, 05:25 PM
  #129  
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Re: Disney Movie Insiders (RIP DMR)

Maybe ... just maybe ... they will have tons of merch they need to unload after all of this and we will see it pop up for rewards.
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Old 05-19-20, 10:51 PM
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Re: Disney Movie Insiders (RIP DMR)

10 Points

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Old 05-21-20, 10:45 PM
  #131  
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Re: Disney Movie Insiders (RIP DMR)

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Old 05-23-20, 10:23 AM
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Re: Disney Movie Insiders (RIP DMR)

10 more points

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Old 05-23-20, 03:24 PM
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Re: Disney Movie Insiders (RIP DMR)

Originally Posted by Trevor View Post
10 more points

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I got 20 for that one!
Old 05-24-20, 07:46 AM
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Re: Disney Movie Insiders (RIP DMR)

Originally Posted by Cardsfan111 View Post
I got 20 for that one!
Same here - although I have no idea just what I'll use them for with the dearth of decent redemptions following the redesign.
Old 05-24-20, 08:33 AM
  #135  
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Re: Disney Movie Insiders (RIP DMR)

Originally Posted by Cardsfan111 View Post
I got 20 for that one!
​​​​​​​
Originally Posted by BobO'Link View Post
Same here - although I have no idea just what I'll use them for with the dearth of decent redemptions following the redesign.
Same here. 20 points and unsure what to use these bonus points along with the numerous points from the Best Buy Steelbooks I've entered.
Old 05-25-20, 01:56 AM
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Re: Disney Movie Insiders (RIP DMR)

Now that DMI is connected to Movies Anywhere, I'm hoping they'll add digital copies to the rewards list.
Old 05-25-20, 08:05 AM
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Re: Disney Movie Insiders (RIP DMR)

Originally Posted by TheBigDave View Post
Now that DMI is connected to Movies Anywhere, I'm hoping they'll add digital copies to the rewards list.
I share that same hope.

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