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Old 05-11-11, 01:58 AM   #26
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Re: A LOT of my HD-DVDs are defective!

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Slip Covers are there to grab the attention of a consumer. Shrinkwrapping them would take away the very reason they were created.
But it would also take away the ability for stores to stick price tags on them or toss them out. It's cost studios a lot of impulse buys from me- my rule is if it's packaged that way and the store sticks a price tag on it, I don't buy it. Simple as that. I regard that packaging trend as the WORST in the history of DVD- you know how much some people hated the snapper cases, often refusing to buy some excellent discs just because they came in those types of cases? I didn't dislike those, but I hate titles packaged in a bare slipcover MORE than the biggest hater of snapper cases!
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Old 05-11-11, 02:33 AM   #27
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Re: A LOT of my HD-DVDs are defective!

BTW I got an email back from Warner saying they will only exchange the discs that I bought at an "Authorized retailer", meaning Amazon Marketplace and Ebay sellers don't count, even if the discs were still sealed (guess Warner didn't get any money from them, so they don't care about them being defective.) The ones I DID buy from an authorized retailer, I have to produce the receipt- I save a lot more crap than the average consumer, but I don't have receipts from that long ago. I honestly didn't expect this many discs to be defective- maybe one or two at the most, but not FIFTEEN!

I hope everyone involved with HD-DVD took a bath in the end. It was stupid to have two incompatible formats out since it was inevitable that one of them would not make it (if Blu-Ray had failed, I would be collecting that format now instead.) Warner had a big part in promoting HD-DVD in the beginning, putting out many of the first titles and giving "The Matrix" an exclusive on it for a while, but then played a big part in HD-DVD's demise by dropping support for it. Now it turns out a large number of the discs they put out won't even PLAY and they're making it hard for anyone to get compensation for that. Compare that with Universal who would take back almost any laserdisc of theirs that went bad within ten years or so.

I guess I'll be saving my receipts from any Blu-Rays I buy in the future, and I'll think twice about buying any more from Warner.
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Old 05-11-11, 02:37 AM   #28
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Re: A LOT of my HD-DVDs are defective!

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Yet ANOTHER reason why I hate this packaging trend- EVERYTHING should be shrinkwrapped so none of it can be thrown out or have price tags and crap stuck on them!
You remember how Target did the exclusive edition of "Black Swan" that contained a third disc (DVD version of the film) and different cover art?

One Super Target I go to had all of their copies of the exclusive Black Swan in hard plastic security cases without the slipcover. Apparently whoever stuck the blu-rays in the cases tossed out the covers. Really unbelievable when you consider it's a limited edition store exclusive.
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Old 05-11-11, 03:15 AM   #29
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Re: A LOT of my HD-DVDs are defective!

My favorite was that Best Buy exclusive lenticular slipcover for Rob Zombie's "Halloween", which they charged a few bucks EXTRA for, which came un-shrinkwrapped and Best Buy stores stuck their price tags right on it. (Getting off topic here, but still a big thing I hate!)

And I know I'm probably gonna get flamed for bad-mouthing Warner previously, but regardless of this format no longer being supported, there's NO excuse for this many discs to become unplayable in such a short amount of time. You would think they would be embarrassed at this and do SOMETHING to remedy the problem- even replacing them with VHS tapes of the same titles would be better than NOTHING!

(I'm sure there's plenty of people out there who are just pissed off that they can no longer get new movies on HD-DVD after buying into it. I held off on both formats until one of them failed, or if a good dual-format player had come out.)
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Old 05-11-11, 09:19 AM   #30
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Re: A LOT of my HD-DVDs are defective!

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Originally Posted by Alan Smithee View Post
BTW I got an email back from Warner saying they will only exchange the discs that I bought at an "Authorized retailer", meaning Amazon Marketplace and Ebay sellers don't count, even if the discs were still sealed (guess Warner didn't get any money from them, so they don't care about them being defective.) The ones I DID buy from an authorized retailer, I have to produce the receipt- I save a lot more crap than the average consumer, but I don't have receipts from that long ago. I honestly didn't expect this many discs to be defective- maybe one or two at the most, but not FIFTEEN!

I hope everyone involved with HD-DVD took a bath in the end. It was stupid to have two incompatible formats out since it was inevitable that one of them would not make it (if Blu-Ray had failed, I would be collecting that format now instead.) Warner had a big part in promoting HD-DVD in the beginning, putting out many of the first titles and giving "The Matrix" an exclusive on it for a while, but then played a big part in HD-DVD's demise by dropping support for it. Now it turns out a large number of the discs they put out won't even PLAY and they're making it hard for anyone to get compensation for that. Compare that with Universal who would take back almost any laserdisc of theirs that went bad within ten years or so.

I guess I'll be saving my receipts from any Blu-Rays I buy in the future, and I'll think twice about buying any more from Warner.
You could probably re-buy all those on HD DVD for like $20. Or just trade them in for $5 and get the Blu-ray version (if Warner is still doing that deal).
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Old 05-11-11, 02:12 PM   #31
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Re: A LOT of my HD-DVDs are defective!

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there would be many who would disagree with you on that( myself included).
Never once had any issue with any of my Toshiba Players and I had several.
When I reported numerous playback problems with Combo discs, Toshiba themselves sent me a cherry-picked HD-XA2 that had been manufactured to their tightest tolerances and run through a full battery of laser alignment tests at the factory. It played some of the discs that had previously given me problems, but glitched on other discs that had played fine in my previous XA2. In fact, it can't get all the way through Serenity, which is NOT a Combo disc, was the very first HD DVD ever released, and had played totally without issue in the original HD-A1.
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Old 05-11-11, 03:30 PM   #32
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Re: A LOT of my HD-DVDs are defective!

My first A-35 was replaced under warranty because of playback problems but the replacement has been fine. (knock on wood)

I also have an A-3 that hasn't given me any problems. I have one disc i picked up used on half.com that pixellates a little at the end but the disc was so cheap it wasn't worth returning. The rest of them all played fine the last time they were in. The 78 titles are linked in my sig and are many of the same you guys are having trouble with
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Old 05-12-11, 05:20 AM   #33
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Re: A LOT of my HD-DVDs are defective!

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You could probably re-buy all those on HD DVD for like $20. Or just trade them in for $5 and get the Blu-ray version (if Warner is still doing that deal).
Being an obsessive collector I have been buying replacement copies- some are still on the way, but today I got sealed replacements of Viva Las Vegas, The Fugitive and Superman and ALL 3 of those were STILL defective- as with the first copy, Viva Las Vegas wouldn't load at all on any player, and the other 2 froze up during playback. I did get a good copy of Swordfish, and a new copy of Training Day had a slight glitch during playback where part of the picture broke up for a second, but since it didn't skip any footage or freeze I'll let that one slide. Fortunately I can return the bad copies to Amazon for a refund (they won't automatically replace them) but I'll wait til the other in-transit discs get here to see how they are first so I can make one return shipment if any of them are bad as well. Anyone other than me collecting these would have given up by now! If both formats were still in production I'd certainly be swearing off HD-DVD!

I'll probably get $5 Blu-Ray copies from Warner (just cause I don't have enough of the earlier Blu-Ray titles) by sending the cover sheets in, but still think they ought to replace them for free or at least do SOMETHING to make up for it given that they are defective and they did own the pressing plant that made them. I'd be embarrassed if my company's name were on that much defective product, never mind the whole format war fiasco. Universal replaced 2 bad standard DVDs (Blues Brothers and Casino) a few months after I'd bought them with no receipt, that made them look much better in comparison.
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Old 05-12-11, 03:07 PM   #34
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Re: A LOT of my HD-DVDs are defective!

I don't know why you're having so many problems. I have a copy of Viva Las vegas I bought when Blockbuster was blowing them out. When it showed up I almost returned it. Even though it was cheap it looked like the coaster/frisbee combo platter. "Hey honey the kids are crying, give them one of those shiny discs to chew on so they'll stop." It took some cleaning but even that plays fine.
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Old 05-12-11, 03:51 PM   #35
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Re: A LOT of my HD-DVDs are defective!

I just watched my copy of Viva Las Vegas the other day. No problems whatsoever. I'm beginning to think you're having some kind of hardware issue. I have two of the super cheap HD Toshiba players and everything, so far, has played fine.
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Old 05-12-11, 08:53 PM   #36
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Re: A LOT of my HD-DVDs are defective!

I am using a A2 which was purchased when it was first released. I upgraded it to 4.0. So far no problems with it. I believe the 4 year warranty I purchased for it expired in Nov 2010. I have a extra A2, A20, A30, all purchased off of local craigslists in the closet.

I have over 160 hd-dvds in my collection. Out of those 64 are still sealed. I did have problems with a couple hd-dvds from the Ultimate Matrix collection and the Oceans Collection when I first purchased them. After reading this thread I started to play some of the hd-dvds that Alan Smithee was having problems with and so far those play with no problems.
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Old 05-12-11, 11:24 PM   #37
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Re: A LOT of my HD-DVDs are defective!

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But it would also take away the ability for stores to stick price tags on them or toss them out. It's cost studios a lot of impulse buys from me- my rule is if it's packaged that way and the store sticks a price tag on it, I don't buy it. Simple as that. I regard that packaging trend as the WORST in the history of DVD- you know how much some people hated the snapper cases, often refusing to buy some excellent discs just because they came in those types of cases? I didn't dislike those, but I hate titles packaged in a bare slipcover MORE than the biggest hater of snapper cases!
I hate when they put stickers right on the cover, too. But it all really depends on what adhesive they use. Some stickers come right off without any trouble. Others you couldn't get off even with a jackhammer.
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Old 05-13-11, 05:35 PM   #38
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Re: A LOT of my HD-DVDs are defective!

I'd suspect the problem was with my player too, but these discs are having the same problems on FOUR different ones, plus I brought a few to a friend's house with the same results.

The worst title so far seems to be Blood Diamond, since I've gone through 3 copies of that- all of them play the FBI warning, Warner Home Video intro and rating card, but freeze up right when the movie starts. I've read comments on AVS Forum about that title 'rotting'- some have copies that played fine when they got it but it's now unreadable.
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Old 05-14-11, 10:20 PM   #39
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Re: A LOT of my HD-DVDs are defective!

Now this REALLY hurts- Gods and Generals displays an error message (on all players) after the Warner Home Video opening. I already paid a bit of a premium for that, and now I can't get a new copy for less than $30! Will have to wait and see if it goes a little lower, as I don't think anyone will be able to get that much for it.

If the first HD-DVDs I watched had been like this, I wouldn't have collected the rest of them. I wouldn't advise anyone else to get into these unless they just want some of the Universal or Paramount titles.
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Old 05-14-11, 11:20 PM   #40
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Re: A LOT of my HD-DVDs are defective!

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Originally Posted by Alan Smithee View Post
I'd suspect the problem was with my player too, but these discs are having the same problems on FOUR different ones, plus I brought a few to a friend's house with the same results.

The worst title so far seems to be Blood Diamond, since I've gone through 3 copies of that- all of them play the FBI warning, Warner Home Video intro and rating card, but freeze up right when the movie starts. I've read comments on AVS Forum about that title 'rotting'- some have copies that played fine when they got it but it's now unreadable.
Ok went back and checked my hd-dvd of Blood Diamond. I watched this movie twice now without any problems. But yep this choked about where you said it did. It came up with a message saying "Cannot Play Disc error code:408bc505. I just opened a new sealed Viva Las Vegas hd-dvd and will see what happens with that one.

Brand New Viva Las Vegas - freeze at the 25 & 30 min mark. At the 35 min mark it stops with the same error code that Blood Diamond did.

Same crap after 20 minutes into a brand new Willy Wonka hd-dvd, this sucks.
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Old 05-15-11, 08:00 AM   #41
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Re: A LOT of my HD-DVDs are defective!

My copy of The Fountain died about a year ago and a couple of other titles quit playing. I saw the writing on the wall and got rid of every HD-DVD title I owned, even some for 75 cents on Half.com.

It sucked but it wasn't the first time I got rid of a format for pennies on the dollar.
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Old 05-15-11, 09:14 AM   #42
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Re: A LOT of my HD-DVDs are defective!

Well, is it officially safe to say that Warner has a problem here? I think they ought to do SOMETHING about each bad disc out there, and not for $5 plus shipping (It'd cost me about $80 with the Red2Blu thing to replace all the defective discs I have that way.) I'm thinking of just sending them all to Warner anyways with a letter saying "Do what your conscience tells you."

Anyways, you can get to a live person at Warner at: (818)977-6950. Maybe if enough other people complain they'll be a little nicer about taking these back. Most laserdiscs from any studio that rotted usually got replaced hassle-free (when they were still making them, of course) and Universal's replaced 2 defective DVDs for me with no problems either- don't know what they'd do if I had any bad HD-DVDs from them. I let "Good Shepherd" go and paid for a replacement of that just because it was one disc and around 6 bucks, but 15 and counting from Warner, with multiple replacements failing, is beyond ridiculous.
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Old 05-15-11, 09:58 AM   #43
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Re: A LOT of my HD-DVDs are defective!

I'm going to knock on wood right now but I'll have to check those titles again
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Old 05-15-11, 12:53 PM   #44
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Re: A LOT of my HD-DVDs are defective!

I was curious about my Blood Diamond HDDVD as well. Sure enough at the 1 hr. 11 min. mark it froze and came up with an error.

The disc visually looked fine, I breathed on it and wiped it thoroughly. After placing it back in the machine and playing that same spot where it froze, it played fine.

I've had this happen with a few discs. I think they are just really sensitive to any smudges, fingerprints, sratches etc. Hell, I've taken discs directly out of the shrinkwrap and placed them in the machine and have had this happen.

This format is definitely not for the casual Joe-Sixpack who tosses the disc on top of his TV when he's finished watching it.
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Old 05-15-11, 03:46 PM   #45
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Re: A LOT of my HD-DVDs are defective!

I just started checking some of my discs...everything seems to be fine on my Warner ones.

Blade Runner - Final Cut plays just fine
Led Zeppelin: The Song Remains the Same is perfect

And my combo discs load right up.

All of my Universal and Paramount discs seem fine as well...phew.
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Old 05-15-11, 03:59 PM   #46
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Re: A LOT of my HD-DVDs are defective!

My "Song Remains the Same" seems OK too, though I'll have to watch all of it ASAP. That's another one where I'll be really pissed if it rots!

Haven't seen or heard of any problems with 1-sided Universal or Paramount discs, even though those were made by Technicolor who had a lot more problems with their standard DVDs than Warner. It's just the Universal combo discs you seem to have to watch out for.
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Old 05-15-11, 09:43 PM   #47
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Re: A LOT of my HD-DVDs are defective!

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My "Song Remains the Same" seems OK too, though I'll have to watch all of it ASAP. That's another one where I'll be really pissed if it rots!

Haven't seen or heard of any problems with 1-sided Universal or Paramount discs, even though those were made by Technicolor who had a lot more problems with their standard DVDs than Warner. It's just the Universal combo discs you seem to have to watch out for.
Me too. Did they ever fix the Audio dropout on the Zep blu? I think they did...I'll have to search.

As for the Universal combos - my Bourne Ultimatum is fine, as I watched it last week. American Gangster and Hot Fuzz played fine today, although I didn't watch the whole thing on either, just about 25 min of each.
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Old 05-15-11, 10:02 PM   #48
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Re: A LOT of my HD-DVDs are defective!

Checking just the first 25 minutes might not be good enough, as many of the Warner discs I've had trouble with usually have trouble about 40-60 minutes into the movie. That's why I've been chapter-skipping through them- most of them will freeze up when trying to get to the next chapter if they're bad.

Found one more dud- License to Wed. This one's different as it seems to freeze up, then the player makes a grinding noise then skips ahead. Just about to give up on these damn things...
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Old 05-16-11, 06:27 PM   #49
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Re: A LOT of my HD-DVDs are defective!

Sorry to here you are having so much trouble Alan Smithee. Really stinks that these are not even that old. What makes it worse is the companies dont care anymore. Its kind of understandable, but it still isnt at the same time. If that makes sense.

Im so glad I didnt jump on those. And my reason is something that most will make fun of. I didnt like the red boxes. Thats why I didnt go with them, I hate red. Wife made fun of me about it at the time, but who has the last laugh now?

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Old 05-21-11, 08:09 PM   #50
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Re: A LOT of my HD-DVDs are defective!

Zero issues with my discs and my player.
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