Warner launches "Red2Blu" trade-in program
#952
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Re: Warner launches "Red2Blu" trade-in program
I had been trying to get this whole Casablanca fiasco worked out over email because the freebie version is not acceptable to me(never mind that both customer service reps told me I would be receiving a TWO disc version). They finally quit responding to my emails and just shipped the order. Today, a week after they last returned an email, I got the order. I had been explaining that Casablanca is not "free" since I had to give them my HD-DVD cover art. In my package, some smartass stuck a rumpled and torn HD-DVD Casablanca cover art. To top it off, they charged me for the Ultimate Matrix Collection and only sent me the first Matrix movie. I called them about it and they say it'll take a week to get the Ultimate Matrix Collection. And they were totally unapologetic about Casablanca.
Red2blu seemed like a great deal at first but I've learned that you get what you pay for. This whole thing is a gigantic fiasco. I'll probably never buy a Warner movie again.
Red2blu seemed like a great deal at first but I've learned that you get what you pay for. This whole thing is a gigantic fiasco. I'll probably never buy a Warner movie again.
#955
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Re: Warner launches "Red2Blu" trade-in program
I ended up disputing the entire red2blu charges with my credit card company. They called looking for clarification of my dispute and once they learned that red2blu asked for and received my HD DVD cover art and not just money, they credited my account for every cent of the red2blu charges.
I have not heard one single word from red2blu ever since they mass mailed out their emails explaining that they were not going to be honoring our orders for Casablanca UCE or Matrix 10th digibook, even though I notified them of what action I would be taking and again afterward asking them to at least get in touch with me about it, nothing.
I'm guessing I will probably hear from them now since they no longer have any of my money.
What started out as a great idea quickly turned sour for me with way too many problems to go into again here. Congrats to all who got all they wanted from the promotion. Luck to the rest of us who got hosed...
I have not heard one single word from red2blu ever since they mass mailed out their emails explaining that they were not going to be honoring our orders for Casablanca UCE or Matrix 10th digibook, even though I notified them of what action I would be taking and again afterward asking them to at least get in touch with me about it, nothing.
I'm guessing I will probably hear from them now since they no longer have any of my money.
What started out as a great idea quickly turned sour for me with way too many problems to go into again here. Congrats to all who got all they wanted from the promotion. Luck to the rest of us who got hosed...
#956
DVD Talk Limited Edition
Re: Warner launches "Red2Blu" trade-in program
Didn't they honor the promotion? You still got a Casablanca FREE of charge...no $4.95 charge. Yes, they did keep the HD-DVD cover-art, which is a bit of a bummer, but the single disc FREE Blu-Ray is essentially what you had on HD-DVD anyways. As for Matrix, I'm not sure on that. Just seems a bit odd that you would dispute this.
#957
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Re: Warner launches "Red2Blu" trade-in program
Didn't they honor the promotion? You still got a Casablanca FREE of charge...no $4.95 charge. Yes, they did keep the HD-DVD cover-art, which is a bit of a bummer, but the single disc FREE Blu-Ray is essentially what you had on HD-DVD anyways. As for Matrix, I'm not sure on that. Just seems a bit odd that you would dispute this.
Hey, if red2blu was good for you, congrats man. For some of us though, it wasn't so great. For me personally, they have the two titles available for purchase, just not available to honor the terms of the promotion, just doesn't sit well with me. If that is ok with you, then not a problem for me. Why when it is not ok with me, why is that a problem for you? That confuses me...
Also, deciding to stop corresponding with their customers shows a lack of consideration. I'm tired of their bullshit. They ship out copies of titles I ordered to customers who have placed orders after I did, they hold my order up for almost 3 months, they repeatedly tell me to 'hang in there, my order will be fulfilled soon', only to eventually tell me to go jump, they charge me for a FREE Blu Ray, they refuse to respond to my emails, they arbitrarily change the terms of our agreement, they will sell me the two Blu Rays from my order but not fulfill my order. I'm just not going to take it lying down is all.
Have a good one.
#958
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Re: Warner launches "Red2Blu" trade-in program
I wish I had gotten in early enough to get Planet Earth and the Ultimate Casablanca. But all told and months later, I'm very happy with the promotion and wish Universal would follow suit. It's been a trying experience but all in all thanks WB.
#959
DVD Talk Limited Edition
Re: Warner launches "Red2Blu" trade-in program
Odd? How about charging me $7.37 for my "FREE" Casablanca?
Hey, if red2blu was good for you, congrats man. For some of us though, it wasn't so great. For me personally, they have the two titles available for purchase, just not available to honor the terms of the promotion, just doesn't sit well with me. If that is ok with you, then not a problem for me. Why when it is not ok with me, why is that a problem for you? That confuses me...
Also, deciding to stop corresponding with their customers shows a lack of consideration. I'm tired of their bullshit. They ship out copies of titles I ordered to customers who have placed orders after I did, they hold my order up for almost 3 months, they repeatedly tell me to 'hang in there, my order will be fulfilled soon', only to eventually tell me to go jump, they charge me for a FREE Blu Ray, they refuse to respond to my emails, they arbitrarily change the terms of our agreement, they will sell me the two Blu Rays from my order but not fulfill my order. I'm just not going to take it lying down is all.
Have a good one.
Hey, if red2blu was good for you, congrats man. For some of us though, it wasn't so great. For me personally, they have the two titles available for purchase, just not available to honor the terms of the promotion, just doesn't sit well with me. If that is ok with you, then not a problem for me. Why when it is not ok with me, why is that a problem for you? That confuses me...
Also, deciding to stop corresponding with their customers shows a lack of consideration. I'm tired of their bullshit. They ship out copies of titles I ordered to customers who have placed orders after I did, they hold my order up for almost 3 months, they repeatedly tell me to 'hang in there, my order will be fulfilled soon', only to eventually tell me to go jump, they charge me for a FREE Blu Ray, they refuse to respond to my emails, they arbitrarily change the terms of our agreement, they will sell me the two Blu Rays from my order but not fulfill my order. I'm just not going to take it lying down is all.
Have a good one.
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Re: Warner launches "Red2Blu" trade-in program
Planet Earth is available again. I ordered it with a few more and had no issues with THAT order. first order on the otherhand...
#961
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Re: Warner launches "Red2Blu" trade-in program
Just got all 11 in the mail yesterday. All were fine and sealed. Good stuff. My Ocean's Trilogy was also in perfect shape (whereas my HD-DVD box had some wear when I got it).
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Re: Warner launches "Red2Blu" trade-in program
And I got them on Wed the 19th, 3 weeks later to the day.
With that I only have 6 HD-DVD's left. I think I will slowly replace them, and lose the XBOX HD addon.
EDITED TO ADD: Looks like Anchorman isn't out on Blu yet...I may have to keep the HD player around for a bit longer...BUT I put the 5 others in my shopping cart at Amazon.
With that I only have 6 HD-DVD's left. I think I will slowly replace them, and lose the XBOX HD addon.
EDITED TO ADD: Looks like Anchorman isn't out on Blu yet...I may have to keep the HD player around for a bit longer...BUT I put the 5 others in my shopping cart at Amazon.
Last edited by Chrisedge; 08-21-09 at 06:41 PM.
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Re: Warner launches "Red2Blu" trade-in program
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Re: Warner launches "Red2Blu" trade-in program
I waited a while to jump on this, and I put my order in on the 17th, shipping my covers out the same day. Got the receipt confirmation of the covers arrival on the 21st, got my shipping notification this morning, and they'll be delivered the 28th according to UPS.
11 day turnaround? WTF?? Haven't most of you had to wait a month?
11 day turnaround? WTF?? Haven't most of you had to wait a month?
#968
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Re: Warner launches "Red2Blu" trade-in program
It's been a couple months since the last post, and I had about 20 titles I'd like to trade in. I'm picky about cover art (always looking for the ones in the best shape, avoiding used copies without coverart, etc..), so I hate to part with the HDDVD covers.
I wasnt able to read the entire thread, but I see some people have been having problems. Can anyone provide some information on how the promo is currently going? turnaround time? problems? do they provide S&H and packaging for sending in the covers?
I wasnt able to read the entire thread, but I see some people have been having problems. Can anyone provide some information on how the promo is currently going? turnaround time? problems? do they provide S&H and packaging for sending in the covers?
#969
Re: Warner launches "Red2Blu" trade-in program
I went back in for a second order of 22 or 23 titles and it took about 3 - 4 weeks.
It was about a month and a half ago that I received the order.
It was about a month and a half ago that I received the order.
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Re: Warner launches "Red2Blu" trade-in program
Just had my order competed, not by red2blu but by Warner Bros. themselves. red2blu had been stringing me along for two of my titles, Casablanca Ultimate Collector's Edition and Matrix 10th Anniversary Digi-book for almost 6 months now.
I wrote a polite letter to the president of Warner Home Video that was intercepted by one of his assistants who gave me a call. After I explained most everything to her, she offered to 'look into it for me'. I then received an email from her letting me know to expect a package in the mail soon. A couple of days another email from her letting me know she had sent me a package overnight via FedEX.
Yesterday morning, I opened the package and inside I found an apology from Warner Bros. and Casablanca Ultimate Collector's Edition and The Matrix 10th Anniversary Digi-Book and... The Wizard of Oz 70th Anniversary Limited Edition and Clint Eastwood Dirty Harry Ultimate Collector's Edition Blu Rays complimentary of Warner Home Video.
While I understand that the red2blu program went very well for some, maybe even most, of you, for me it was a nightmare from start to end. Missing items, phantom credit card charges, charges for free DVD's, delay after delay after delay keeping my order from being fulfilled for over 5 months, eventually red2blu even told me to stop holding my breath, the order was never going to be fulfilled. Another few minutes to track down the president of Warner Home Video, pen my letter and sort through my extensive DVD collection by studio to pull up the over 200 Warner Bros. titles and include that print out with my letter was all it took to finally put this promotion to bed.
Thank you Warner Bros. for stepping up, the comp. movies are greatly appreciated.
Luck all,
George
I wrote a polite letter to the president of Warner Home Video that was intercepted by one of his assistants who gave me a call. After I explained most everything to her, she offered to 'look into it for me'. I then received an email from her letting me know to expect a package in the mail soon. A couple of days another email from her letting me know she had sent me a package overnight via FedEX.
Yesterday morning, I opened the package and inside I found an apology from Warner Bros. and Casablanca Ultimate Collector's Edition and The Matrix 10th Anniversary Digi-Book and... The Wizard of Oz 70th Anniversary Limited Edition and Clint Eastwood Dirty Harry Ultimate Collector's Edition Blu Rays complimentary of Warner Home Video.
While I understand that the red2blu program went very well for some, maybe even most, of you, for me it was a nightmare from start to end. Missing items, phantom credit card charges, charges for free DVD's, delay after delay after delay keeping my order from being fulfilled for over 5 months, eventually red2blu even told me to stop holding my breath, the order was never going to be fulfilled. Another few minutes to track down the president of Warner Home Video, pen my letter and sort through my extensive DVD collection by studio to pull up the over 200 Warner Bros. titles and include that print out with my letter was all it took to finally put this promotion to bed.
Thank you Warner Bros. for stepping up, the comp. movies are greatly appreciated.
Luck all,
George
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Re: Warner launches "Red2Blu" trade-in program
I put this off for too long and now I see the Harry Potter suitcase is no longer available. Does anyone know if I can upgrade from my suitcase version to the standard Blu-ray releases? Since I can keep the suitcase on HD DVD, I wouldn't care if the Blu-ray versions were in standard cases. I've searched the thread a little, but can't find an answer to my question.