HD Talk The place to discuss Blu-ray, 4K and all other forms and formats of HD and HDTV.

Possible problem exchanging A3 at best buy?

Old 11-29-07, 12:45 AM
  #1  
DVD Talk Special Edition
Thread Starter
 
Join Date: Jun 2003
Posts: 1,193
Possible problem exchanging A3 at best buy?

Basiclly the player has been acting up for the past two weeks. I have had it for 3. I updated the firmware to see if the issues would stop and they didn't. Basiclly the image will flicker black frames sometimes, or drop out of picture for a few seconds at a time. This is very random...

Normally this wouldn't be a problem to exchange but...

1. It was a bestbuy.com instore pick up
2. I already sent in the UPC for the free discs.

I am well inside the return/exchange policy timeframe, but will the UPC issue bite me? Which if true, is retarded.

Ugh, I just don't want to have to deal with drama over something that shouldn't be that hard.
ScissorPuppy is offline  
Old 11-29-07, 01:44 AM
  #2  
Senior Member
 
Join Date: Mar 2004
Posts: 975
You'll likely have to call Toshiba. Since the box will not be intact, Best Buy will probably refuse the return/exchange.

Make sure you talk to a manager about the situation out of the blocks, at least you'll get he straightest answer from them. (Relatively... We are talking Best Buy.)

fitprod
fitprod is offline  
Old 11-29-07, 08:10 AM
  #3  
DVD Talk Hall of Fame
 
Join Date: Nov 2000
Location: On the banks of the Red Cedar
Posts: 9,867
It is possible that you can exchange just the unit and keep your box. That way they can send the defective player back in an intact box,and you can try another player.

I mean, you don't need a new box, correct?
jonw9 is offline  
Old 11-29-07, 09:14 AM
  #4  
DVD Talk Special Edition
Thread Starter
 
Join Date: Jun 2003
Posts: 1,193
Originally Posted by jonw9

I mean, you don't need a new box, correct?
Right, I have no need for a different box.They should have warning signs in store to wait 30 days after purchase before sending off for a rebate due to the UPC issue. It's not like this is a completly different outside promotion, while it's a toshiba promotion, best buy does advertise it online/instore.
ScissorPuppy is offline  
Old 11-29-07, 09:33 AM
  #5  
Senior Member
 
Join Date: Sep 1999
Location: NJ
Posts: 431
Originally Posted by ScissorPuppy
Basiclly the player has been acting up for the past two weeks. I have had it for 3. I updated the firmware to see if the issues would stop and they didn't. Basiclly the image will flicker black frames sometimes, or drop out of picture for a few seconds at a time. This is very random...
What kind of connections are you using between the A3 and your TV or projector? Maybe it is an HDMI issue.
BMAG is offline  
Old 11-29-07, 09:38 AM
  #6  
DVD Talk Special Edition
Thread Starter
 
Join Date: Jun 2003
Posts: 1,193
HDMI, I don't know. Maybe... I had this same toshiba cable when I was using it with my previous upconverting player, and never had a problem with it.
ScissorPuppy is offline  
Old 11-29-07, 10:15 AM
  #7  
DVD Talk Legend
 
Join Date: Dec 1999
Location: Hail to the Redskins!
Posts: 24,780
Originally Posted by ScissorPuppy
Right, I have no need for a different box.They should have warning signs in store to wait 30 days after purchase before sending off for a rebate due to the UPC issue.
Sorry, but honestly, that's just common sense. There's no need for a warning.
DVD Josh is offline  
Old 11-29-07, 11:43 AM
  #8  
DVD Talk Special Edition
Thread Starter
 
Join Date: Jun 2003
Posts: 1,193
Originally Posted by DVD Josh
Sorry, but honestly, that's just common sense. There's no need for a warning.
I see your point if it's a promotion that Best Buy doesn't support or advertise. But in this case, when best buy might refuse to EXCHANGE, not return a possibly defective item because of lack of a UPC, when everything else (receipt, original contents ) is intact, I think a warning should be included.

It's a good faith measure, i purchased this item from best buy expecting it work properly. Because of that ( unbelivable?) expectation, I followed through with the upc promotion.

Should i now be exempt form the 30 days to exchange it for one that works properly?

Common sense would tell me not to try and return it for credit or cash with the upc gone. Which I am not trying to do. Exchanging it is a different matter.
ScissorPuppy is offline  
Old 11-29-07, 11:45 AM
  #9  
New Member
 
Join Date: Oct 2007
Posts: 10
I attempted to exchange my HD DVD player which had also been acting up. Although I was w/in the 30 Day period, BB would not allow the exchange since I removed the UPC Code. BB informed me that they needed the UPC Code intact because it matches the Serial Number of the unit and it is needed to get reimbursed by the manufacturer.

I will have to contact the manufacturer to have my unit replaced under warranty.
djgcue is offline  
Old 11-29-07, 12:04 PM
  #10  
DVD Talk Gold Edition
 
Join Date: Nov 2005
Location: Galt's Gulch
Posts: 2,623
Since when have they required the box to do an exchange? Just tell them you threw it away as soon as you hooked up the player. I mean, if I bought an entire kitchen setup from them would they really expect me to keep all those boxes in my house for 30 days just to make sure everything works?
John Galt is offline  
Old 11-29-07, 12:07 PM
  #11  
DVD Talk Legend
 
Join Date: Dec 1999
Location: Hail to the Redskins!
Posts: 24,780
Originally Posted by John Galt
Since when have they required the box to do an exchange? Just tell them you threw it away as soon as you hooked up the player. I mean, if I bought an entire kitchen setup from them would they really expect me to keep all those boxes in my house for 30 days just to make sure everything works?
That is an interesting point John. It's worth a try OP, although, I think the BB return policy does say something about original packaging (any possibly a 15% restocking fee for those that don't).
DVD Josh is offline  
Old 11-29-07, 12:09 PM
  #12  
Member
 
Join Date: Aug 2006
Location: New Jersey
Posts: 140
You could always buy the service plan now (within 30 days of purchase). I got the player for $199, so a 2 year plan was $19.99. It's cheaper than getting hit with the re-stocking fee...
seltzer77 is offline  
Old 11-29-07, 12:18 PM
  #13  
DVD Talk Ultimate Edition
 
Join Date: Apr 2002
Location: Unique New York
Posts: 4,241
You shouldn't need a box to do a return or exchange at the store, regardless of whether you purchased it in store or did a pickup. It sounds like what you were told was BS.
JoeyOhhhh is offline  
Old 11-29-07, 02:11 PM
  #14  
New Member
 
Join Date: Nov 2007
Location: Atlanta, GA
Posts: 13
Originally Posted by John Galt
Since when have they required the box to do an exchange? Just tell them you threw it away as soon as you hooked up the player. I mean, if I bought an entire kitchen setup from them would they really expect me to keep all those boxes in my house for 30 days just to make sure everything works?

Actually when they delivered the hdtv I bought from them, the delivery guys specifically said to keep the boxes for 30 days in case an exchange was needed.
yunro is offline  
Old 11-30-07, 10:32 AM
  #15  
Senior Member
 
Join Date: Sep 2006
Location: NYC
Posts: 568
Is the serial number on the unit a sticker of some sort? If I remember correctly when I had a ps2, the serial number on the ps2 unit was a sticker of some sort.

If it is a sticker on your A3 do this.

Go to best buy, buy another A3 hd dvd player, take the new good one out of the intact box. Carefully remove the serial numbers off the units and transfer them. So now you have the new, working A3 HD dvd player with the old serial number and the old non working A3 hd dvd player has the new seriel number.

Put the old non working A3 unit with the new serial number in the new intact box and say you didn't want it. bingo. The serial numbers match and all you did was exchange the units.
Raw_and_Vital is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.