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anyone order the MI boxset(HD-DVD) from buy.com and not get it yet?
I have had my order in for a month now and still no boxset. I am about ready to cancel my order. I see the set come in stock numorous times and yet my order never ships. is anyone else experiencing the same thing?
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I recently ordered 12 Monkeys HD DVD from buy.com and it said "sent to wherehouse" for at least a week. Two days ago they sent me an email canceling the order because of an invalid address and they said they would credit my account. That had to be some template cancellation reason because they shipped my other 15 orders with no problems. I ordered it again (it said in stock both times), so we will see if it actually ships this time. My only guess is that they are having trouble getting and keeping some of the HD titles in stock.
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Buy.com didn't get their reputation for having *good* customer service. It took them about three weeks to get me my copy. No explanation given. They have a long way to go, and they pre-date Amazon.
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Sorry, my set shipped a few days after I ordered it (although that was just a couple of days ago so I don't have it yet). It only cost me $44.99 because of the Google Checkout deal.
However, I still have not received The Adventures of Robin Hood from Bestprices. I ordered that with another title almost two months ago. When the shipment arrived two weeks later, Robin Hood was missing. I called them about it and they said they would ship it immediately, but I'm still waiting. I've have to call them again. |
that is what is getting me a bit upset. I placed my order on Oct. 30th and they have been telling me for almost the whole month that the set in on backorder yet they are continually shipping out sets for people who have ordered way after me.
I think I'm just going to cancel and order elsewhere. |
This thread is a perfect example of why I stopped using Buy.com years ago. I tried them again recently because of the google checkout promo and things have not changed at all it seems.
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I was about to try out that Google checkout thing here as well. Glad I didn't.
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Originally Posted by ChrisHicks
that is what is getting me a bit upset. I placed my order on Oct. 30th and they have been telling me for almost the whole month that the set in on backorder yet they are continually shipping out sets for people who have ordered way after me.
I think I'm just going to cancel and order elsewhere. |
i ordered on 10/30 from buy.com with google too. ive been getting nothing but backordered emails so finally i cancelled it the other day and reordered it Tuesday with the new (and better 20 off coupon) and it just shipped today. I only ordered again because it says in stock and i figured they screwed up my order and it was gonna be in backordered limbo forever. buy.com sucks.
basically i did what the dude above me just said to do lol. o yea I just remembered it took them a week almost to cancel it too. I requested it last friday morning and just yesterday I actually got confirmation that it was cancelled last night--it still said they might ship it up until then. |
this is my latest email response from them regarding my order:
Hello Chris, Thank you for contacting Buy.com. This is in reference to your email regarding order #xxxxxxxx. We apologize that the delivery of your order is taking longer than expected. Due to a setback from the manufacturer, item #202945624 on your order is currently on backorder. We update our web site once every 24 hours. Occasionally, items run out of stock before we can update this information. We are working on providing more frequent updates in the future. However, we do not have an estimated time of arrival. You will receive an email from us once the product you ordered ships. If you decide not to wait for this product, you may request for a cancellation by visiting our Web site at: https://secure.buy.com/corp/support/...sp?what=cancel You will be asked to provide your Buy.com order number which is xxxxxxxx, the billing last name and the billing phone number. Make sure not to use hyphens in the phone number field. You will be taken to your Order summary page. We thank you for your patience in the matter. Sincerely, Edward Buy.com Customer Service www.buy.com |
Originally Posted by ChrisHicks
this is my latest email response from them regarding my order:
EDIT: I was going to reorder with the new google deal but I see the raised the price which would make a new order cost more than my current one. I think I'm just going to cancel and order elsewhere. |
they must be reading this thread:
Hello chris, Just wanted to let you know that the item(s) listed below from your order #xxxxxxx have shipped and are on the way to your door. If you have any questions regarding this or any other order, please feel free to contact us twenty-four hours a day, seven-days-a-week at www.buy.com/support. We built Buy.com with one thing in mind - enabling you and all our customers to buy products better - that means offering you top brands, superstore selection, low prices, and outstanding service. Once again, thank you for your order. We look forward to earning your business as we set out to be the "best place to buy on the Internet." Sincerely, Customer Support Team Order #xxxxxxxx sku: 202945624 description: Mission Impossible 3 Ultimate Missions Collect (HD, WS, Sensormatic) qty: 1 ship date: 11/30/2006 |
Dang, those of us that got our orders in should be glad we did it before now - it's gone up to $79.88!
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Originally Posted by Drexl
Dang, those of us that got our orders in should be glad we did it before now - it's gone up to $79.88!
I ain't hasslin' to save $10. |
after a long - scratch that - very long waiting process my set has finally arrived. now to get this baby unwrapped and finally get to watching it.
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