Premium membership question / issue
#1
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Premium membership question / issue
I've had a premium membership for a couple of years, and it renews the end of December. Last year I was billed twice - and I received my refund for the extra one promptly (thanks!).
I have the payment drawn out of my PayPal account, and in mid-December of this year I had $10 taken out for a renewal (which left me about $1 in my account).
A few days later an attempt was made to renew the membership again (why? I don't know) and I was told it didn't go through because I didn't have the funds in my PayPal account. I ignored it because my User CP shows me as paid through 2011.
Today I received an email from PayPal stating that my premium membership has been cancelled (though I still have an avatar and the spiffy black hat).
Cancellation Date: Dec 31, 2010
Subscription Name: Premium Membership Subscription
Subscription Number: S-98312706V28581624
Item Number: 1ac8f92d35957bd486428825b24c2fef
So, am I street legal Premium for another year?
I have the payment drawn out of my PayPal account, and in mid-December of this year I had $10 taken out for a renewal (which left me about $1 in my account).
A few days later an attempt was made to renew the membership again (why? I don't know) and I was told it didn't go through because I didn't have the funds in my PayPal account. I ignored it because my User CP shows me as paid through 2011.
Today I received an email from PayPal stating that my premium membership has been cancelled (though I still have an avatar and the spiffy black hat).
Cancellation Date: Dec 31, 2010
Subscription Name: Premium Membership Subscription
Subscription Number: S-98312706V28581624
Item Number: 1ac8f92d35957bd486428825b24c2fef
So, am I street legal Premium for another year?
#4
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Re: Membership issues
I cancelled through paypal last year about this time. I can see the cancellation in the history. I still got recharged again this year somehow. I think it has something to do with the double billing mess of last year, but not sure.
#6
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Re: Membership issues
I got several emails saying payment wasn't going through since I had changed credit cards. Then I got one about it being cancelled. But I still have my avatar?
#7
DVD Talk Legend
Re: Membership issues
I cancelled the subscription thru paypal last year. Then got an e-mail this year saying it didn't go through because my credit card info was outdated. I went into paypal and updated the cc info and the payment to DVDTalk was processed. No double charge for me, but still a little unusual how it's set up.
#8
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I am taking it that there's no Paypal FAQ explaining this as something that can arise other than at DVDtalk and so have re-flagged this with the mod team and IB to see if anyone can get to the bottom of this.
I would ask for anyone not directly impacted to please use another thread for any commentary in order that we are better able to focus on those with the continuing issue.
Thanks to all for their patience in the meantime
I would ask for anyone not directly impacted to please use another thread for any commentary in order that we are better able to focus on those with the continuing issue.
Thanks to all for their patience in the meantime
#9
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Re: Premium membership question / issue
Please PM me if you have been double charged with the following information:
Your paypal email
Transaction ID #
Refund amount
Our accounts payable department will verify it and reimburse you.
I am sorry for the inconvenience.
Your paypal email
Transaction ID #
Refund amount
Our accounts payable department will verify it and reimburse you.
I am sorry for the inconvenience.
#11
Re: Premium membership question / issue
I am in the opposite boat...I wanted to renew. I know for a fact that my information on Pay Pal is current. The same debit card is on there as last year and it's not expired yet. The same bank account is on there and it's been open for 10 years. Money is not the issue either...it's in there. I work for the bank I bank with so I know this debit hasn't tried to come through.
I received an email two days ago that my membership payment failed and to update my information. It fails ONCE and now it looks like I am not a premium member anymore? What's up with that? I verified the debit card on the Pay Pal account...I would appreciate it if I could get the membership renewed.
I received an email two days ago that my membership payment failed and to update my information. It fails ONCE and now it looks like I am not a premium member anymore? What's up with that? I verified the debit card on the Pay Pal account...I would appreciate it if I could get the membership renewed.
#12
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Re: Premium membership question / issue
For a swifter outcome, I would PM IBAngel who is the company person dealing with the various subscription-related problems. I have suggested that as part of the resolution process she looks into the cause in order to reduce the risk of repetition. However, that would be an IB decision and there may be resource issues of which I am unaware.
#14
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Suggested early action to reduce risk of unwanted re-billing
As this has been an annual issue for at least these past couple of Dec/Jans, maybe this would be a time for those wishing to reduce the risk of re-billing in respect of a "no-longer-wanted" Premium Membership to double-check their Paypal [subscription?] settings and also to PM IBobi by way of a belt & braces approach...?
Spoiler:
#15
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Re: Premium membership question / issue
For the lazy:
1. Log into your Paypal account.
2. Select History.
3. Select Subscriptions.
4. You may need to change the date range to 2009 through 2011.
5. If the payment status isn't cancelled, your subscription is still active.
1. Log into your Paypal account.
2. Select History.
3. Select Subscriptions.
4. You may need to change the date range to 2009 through 2011.
5. If the payment status isn't cancelled, your subscription is still active.
#20
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Re: Premium membership question / issue
This one might be best asked of IBobi directly.
Although I've flagged this thread, I would suggest an email/PM to increase the likelihood of a swift response.
Although I've flagged this thread, I would suggest an email/PM to increase the likelihood of a swift response.