Damaged WB disc. Advice?
 

I apologize if this is in the wrong place. I just opened one of my animated superman series packs. After viewing nearly all of them, one episode kept skipping and would lock up my dvd player. I looked at the disc and there were two scratches on the disc. When I first opened the package the discs were properly set in the holders so I am assuming it was damaged at the factory. I would return this to the store where I purchased it but it was over 3 months ago. Can someone suggest what I can do to possibly get a replacement disc from WB? Is there a telephone number for such situations? I attempted to search for such a number but was unable to locate one. Thanks to all that can assist.

Mozz

You could try here:


http://www.wbshop.com/contactus.xml

or here:

1. Contacting the Customer Service Department

You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Monday through Friday, Saturday from 8:30am to 7:00pm, and Sunday from 10:30am to 7:00pm, Eastern Standard Time (except holidays)

E-mail address: [email protected]

Phone Number: (800) 364-6928

Regular Mail:
Warner Home Video
P.O. Box 30620
Tampa, FL 33630-0620

Thank you very much speedy! I will call them tomorrow morning!

Good luck!

I've never had a problem exchanging a defective disk at a retailer. As long as its an exchange for the exact same item, there shouldnt be a problem. When I was in retail we were able to return our defective dvds to the vendor for credit. assume its still the same way today.