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-   -   Tom & Jerry Spotlight Collection: Vol.1 REPLACEMENT PROGRAM READY TO GO! (https://forum.dvdtalk.com/dvd-talk/488381-tom-jerry-spotlight-collection-vol-1-replacement-program-ready-go.html)

Buttmunker 01-22-07 07:35 PM

Okay, so it wasn't just me. The good news: they arrived. The bad news: there's no change.

The strange thing is they sent disc 1 & disc 2, and I thought only disc 1 had the censored shorts. In any case, I popped in disc 1 to see if they indeed showed the racist Nibbles Mouse in The Milky Waif (a part of me was thinking: there's no way they're going to show that) - and sure enough. Then I skipped to The Truce Hurts - nothing. Same with The Little Orphan.

So, should I just call them in the AM and explain the situation to them? I already sealed up the self-addressed envelope with my original discs, and will mail it out tomorrow.

Laser Movies 01-22-07 07:40 PM


Originally Posted by Buttmunker
Okay, so it wasn't just me. The good news: they arrived. The bad news: there's no change.

The strange thing is they sent disc 1 & disc 2, and I thought only disc 1 had the censored shorts. In any case, I popped in disc 1 to see if they indeed showed the racist Nibbles Mouse in The Milky Waif (a part of me was thinking: there's no way they're going to show that) - and sure enough. Then I skipped to The Truce Hurts - nothing. Same with The Little Orphan.

So, should I just call them in the AM and explain the situation to them? I already sealed up the self-addressed envelope with my original discs, and will mail it out tomorrow.

Yes give them a call. I called this afternoon and the woman I spoke with is going to have her supervisor call me back tomorrow morning.

MicahToons 01-23-07 12:54 AM

I phoned, got mine within two weeks.
If memory serves: the audio tracks were what Warners were going to change. Apparently they used an alternate (not "racist") voice for Mammy Two Shoes. This is imformation from memory so I humbly beg pardons if I'm wrong.

The Animation History forum at animationshow.com would have more info. Jerry Beck mods that and is in on the creation of the T&J sets.

JerryKILL 01-23-07 01:33 AM

I also received 2 "replacement" discs that were exactly the same as the "defective" discs. Nice try Warner. Who do I call now?

darmok 01-23-07 02:36 PM

i was gonna call them for set1 envelopes, but i guess i'll hold off until they clear this hurdle (again). WB, get yer act together, sheesh!

Laser Movies 01-23-07 03:04 PM

I called Warner again today since I never heard back from them as promised. The woman I spoke with seemed surprised they sent the incorrect DVDs, but after putting me on hold returned to say they were aware of the problem. She told me they would call me again later in the week with an answer to what they planned on doing. She said for the time being don't send anything back until they have an answer. I plan on calling them back if I don't hear anything by Friday.

darmok 01-23-07 03:10 PM

thanks, LM. guess you'll be calling them back, since they won't be returning your call, ha ha.

nemein 01-23-07 03:13 PM

I just received the replacment DVDs today (for both 1 & 2) what's the quickest way to tell whether or not I got the "right" ones?

JiM T 01-23-07 03:19 PM

This is ridiculous. I got my replacements yesterday, shipped the old ones this morning, and then found this thread. I'm not familiar with the material I'm swapping these for, I just want to have the proper versions. I can only assume I swapped the exact DVDs?!?

zyzzle 01-23-07 06:07 PM

I also received discs 1 and 2, and they are confirmed to be exact duplicates of my old copies. The .VOBS are dated 8/25/04 on DVD 1 and 8/30/04 on DVD 2. I called Warner's and, to their credit, they were very kind and understanding, telling me they were aware of the problem. Same story, left my number and will supposedly be called when the problem is sorted out.

I was told the problem is that they "had ordered replacement pressings from the pressing factory, but were sent old pressings instead." Not that this makes much sense, but it is a possible explanation.

Here's hoping we get out replacement discs after all.

RockyMtnBri 01-23-07 06:36 PM

I received both discs for volume one today - and both discs are wrong!

sparks 01-24-07 03:26 PM

Me too!

Buttmunker 01-24-07 03:29 PM

Instead of calling the number, I'm going to hold out and wait until there's an "official" statement to follow.

LorenzoL 01-24-07 04:53 PM

For people that don't know, this is just a reminder of what the "issues" were on the sets:
Volume 1

Disc 1
"The Milky Waif" - Jerry and Nibbles using shoe polish to disguise as black mice.
"The Truce Hurts" - A meat truck splashes mud on Spike, Tom, and Jerry, leaving them in blackface.
"The Little Orphan" - Tom gets burnt by a candle and turned into a 'pickaninny'.
Volume 2

There are three cartoons where Mammy's voice appears to be in a different acoustic from the rest of the cartoon, and she sounds like a voice actor imitating the original. These are "The Lonesome Mouse" on disc 1, and "Saturday Evening Puss" and "Nit-Witty Kitty," both on disc 2. Apparently these "redubbed" prints are from a British Tom and Jerry DVD -- Tom and Jerry are huge in England -- where Mammy's voice was redubbed to give her a marginally less exaggerated accent.

MicahToons 01-25-07 12:30 AM

This I found on the AnimationShow.com forums... in Animation History...

"The volume one replacement program was messed up. They sent both discs even though, only the first one had the censored cartoons, and they did not send the new pressing. The video files on the DVD all still have an August 2004 date, so it is exactly the same as the old copy. If you call them, they will put you on a call list for when they figure out what went wrong and how to fix it."

So this is like... putting the old superman 3 files on the new seperman 3 disc.

Buttmunker 01-25-07 08:15 AM


Originally Posted by MicahToons
If you call them, they will put you on a call list for when they figure out what went wrong and how to fix it."

but why should the people who received the bad disc again call up? They already know who they sent the bad discs to, and they just need to get the correct discs and re-send them out. Simple.

MicahToons 01-25-07 09:51 PM


Originally Posted by Buttmunker
but why should the people who received the bad disc again call up? They already know who they sent the bad discs to, and they just need to get the correct discs and re-send them out. Simple.

Simple? Yeah. In theory. They are a large system. I called today about it and was told that the operator would inform her supervisor who would then inform her supervisor and my infor was taken down.

Recognise that system?

It's beaurocratic hoo haa.

I agree they should review their files and fix things. And who knows. Given time maybe they would. Just last week CostCo sent me a letter and a copy of a letter from Warners about the Superman discs. But I had already been through the rigamoral and my discs were on the way.

It's probably a good idea to keep on top of it just because they are such a big company they'll forget any wheel that isn't in need of oil.

Pizza 02-02-07 03:49 PM

I just received my second package from WB in replacing T&J vol 1. This time the content is different. There's a warning at the beginning of the disc about the content (I don't recall if this was on the original release or not).

"The Milky Waif" - Jerry and Nibbles using shoe polish to disguise as black mice.
Yep, that's in there now

"The Truce Hurts" - A meat truck splashes mud on Spike, Tom, and Jerry, leaving them in blackface.
Also back in place.

"The Little Orphan" - Tom gets burnt by a candle and turned into a 'pickaninny'.
Okay, I just found this scene. So, all the reported deleted stuff is back.

Pizza 02-02-07 03:54 PM


Originally Posted by Buttmunker
but why should the people who received the bad disc again call up? They already know who they sent the bad discs to, and they just need to get the correct discs and re-send them out. Simple.

Oddly enough, when I called back I was told I was already on the list to get the replacement for the replacement. I'm going to assume everyone who got the original replacement will most likely receive the lastest issue.

Buttmunker 02-02-07 04:05 PM

Just got my 2nd replacement today, too. I'm at work, though, so I have to wait to report whether or not its okay.

I have to assume it is, since the fella above me said his was okay (with the possible exception of The Little Orphan).

darmok 02-02-07 04:08 PM

okay, sounds like some of you are getting the right discs, so just called it in. thanks, folks.

Laser Movies 02-02-07 04:14 PM

Also received my new disc today. The warning does appear to be new since it wasn't on the earlier disc. Also checking the video files it appears the new version was created December 30, 2006. Looks like Warner got it right this time around.

DVDFreaker 02-02-07 05:22 PM

I am still waiting for Volume 2 replacement discs and the evelope, it has been 2 months already :(

Laser Movies 02-02-07 05:51 PM


Originally Posted by DVDFreaker
I am still waiting for Volume 2 replacement discs and the evelope, it has been 2 months already :(

If you haven't received it by now I would call again. It shouldn't take that long. It took me two calls to get volume 2 because it never showed up after a month of waiting. When I called to inquire about the delay they claimed it was mailed 3 weeks ago. They sent me another one and got it in about a week.

DVDFreaker 02-02-07 06:02 PM


Originally Posted by LASERMOVIES
If you haven't received it by now I would call again. It shouldn't take that long. It took me two calls to get volume 2 because it never showed up after a month of waiting. When I called to inquire about the delay they claimed it was mailed 3 weeks ago. They sent me another one and got it in about a week.

I will call on Monday, I tried calling them a minute ago, they are closed


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