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So I finally start to watch Simpsons Season 5 and...

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So I finally start to watch Simpsons Season 5 and...

Old 11-13-05, 05:33 PM
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So I finally start to watch Simpsons Season 5 and...

I find that I have two "disk 2s" I bought the set about 6 months ago and I have not had time to watch them yet and now this. Is there anyway I can send a disk back and get disk #4? or do I have to suck it up and purchase another set?

Looks like I purchased it June 14th from Deep Discount DVD.

Any suggestions?
Old 11-13-05, 05:42 PM
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I'd call Fox if I were you. Their phone number is on the Stores board, under the sticky thread Customer Service Phone numbers. I never had to deal with them on this kind of issue, but they will have a live person there to answer your question.
Old 11-13-05, 06:12 PM
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Perfect example why it's always good to check out the discs when you buy. I also check for scratches and make sure each disc loads okay. Even though I've never had a problem, I'd rather deal with the store directly.

I know people that have a lot of unopened sets. Even when I say "How do you even KNOW there are discs in there?" they just shrug.
Old 11-13-05, 06:42 PM
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I would start by contacting Fox. If that fails, bring it to a WalMart and ask for an exchange. I know some will say it is not where you bought it, but there are few other alternatives besides getting stuck buying a second set.
Old 11-13-05, 07:41 PM
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I had a problem with Season 5 as well (scratches) and contacted Fox - they wanted me to mail back at my expense the entire set and then they'd replace - it was easier to exchange at Wal-Mart.
Old 11-13-05, 08:48 PM
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I had a similar problem with a Spongebob Season set. I returned it to Wal-Mart and got a replacement.
Old 11-13-05, 09:14 PM
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Instead of ripping wal-mart off, how about contacting DDD. Nuff Said.
Old 11-13-05, 09:23 PM
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I'd conact DDD, any problems I've ever had they've fixed at their expense.
Old 11-13-05, 10:43 PM
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That sucks, you'd think Fox would have better quality control
Old 11-14-05, 02:54 AM
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Originally Posted by John*D
Instead of ripping wal-mart off, how about contacting DDD. Nuff Said.
Is this really "ripping them off?" They will get credit for the set from FHV. WalMart is the easiest to deal with in terms of returns. I'm not suggesting he buy one thing and return another or buy low at one store and return high for store credit. This would be an even exchange.
Old 11-14-05, 05:04 AM
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Thanks for all the input, I'll put my big order in at DDD and then contact their service department; and if that does not work I have lots of other options.

However from here on out the first thing i will do is check my DVD's as soon as I get them.

Thanks.

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