Go Back  DVD Talk Forum > DVD Discussions > DVD Talk
Reload this Page >

Purchased "The Muppet Show-Season 1" - NO DVD's Inside

DVD Talk Talk about DVDs and Movies on DVD including Covers and Cases

Purchased "The Muppet Show-Season 1" - NO DVD's Inside

Old 10-30-05, 01:42 AM
New Member
Thread Starter
Join Date: Oct 2005
Posts: 2
Purchased "The Muppet Show-Season 1" - NO DVD's Inside

Anyone else have this problem? Purchased "The Muppet Show- Season One", 4-DVD boxed set from a very famous legitimate "record store" .com

My problem, I purchased this in advance to give to a relative (Muppet Show fan) as a gift, so now the 35 day return period is over. Boy was I embarrassed yesterday when he opened it and found nothing inside. It had a very flimsy plastic wrap (no other security seals or wrapping). NOT ONE DVD in the container.

I have all receipts etc, but I don't know if I have much of a case with the store. Would the manufacturer (Buena Vista) give me any consideration? They would surely know if this was a common problem.
Ralph is offline  
Old 10-30-05, 01:50 AM
DVD Talk Gold Edition
Join Date: Mar 2003
Location: Michigan
Posts: 2,556
Boy, I'll bet Statler and Waldorf are laughing at you right now.

I'd give all options a shot. Definitely not unheard of and certainly not something you'd just wanna let go.
Al Padrino is offline  
Old 10-30-05, 03:43 AM
Cool New Member
Join Date: Aug 2005
Posts: 21
Man that really does suck. I didn't have a problem when I bought both versions from Best Buy (of course the felt one is still sealed though, so it could have no discs).

I would definetely try going through both companies to try and get it replaced, as long as you have all receipts for it I don't see any problem with getting them replaced and yes I'm sure Buena Vista has heard of the problem if it happened to you. Good luck.
Cracked Jack is offline  
Old 10-30-05, 09:03 AM
DVD Talk Hero
TomOpus's Avatar
Join Date: Jul 2002
Location: Kansas City, MO
Posts: 33,559
I'm assuming you got this from Wherehouse. They deal with used DVDs so I'm curious if it was listed as such. The flimsy wrapping should've been a red flag to check it out.

I'd try the store first but it depends on the person you talk to. If it was bought as used then they might stick to their policy.

Good luck!
TomOpus is offline  
Old 10-30-05, 09:45 AM
Senior Member
Join Date: Apr 2004
Location: Toronto
Posts: 271
this happened to me once... luckily the store i bought it from was the same store i bought 90% of my dvds at that time (when i was buyiing like 10 a week) and it was a cheap movie (True Lies) that was being had for in the 7.99 area... they were shocked & made the exchange...
Kris81 is offline  
Old 10-30-05, 10:26 AM
DVD Talk Special Edition
Join Date: Jan 2004
Posts: 1,141
This sort of thing never happened with me when I've bought from Wherehouse.com (and I've bought plenty!), in defense of them. It has happened with hitmenow.com, however. In all fairness, the OP did not state what store he bought it at. My advice: write the store's customer service. If they are professional they'll grant you a refund.
slowcloud is offline  
Old 10-30-05, 11:37 AM
DVD Talk Limited Edition
Join Date: Jan 2000
Location: The Living Room on the Couch
Posts: 4,935
A friend of mine once bought a Nintendo 64 game at Toys R Us and the box didnt have the game in it.
costanza187 is offline  
Old 10-30-05, 12:35 PM
Needs to contact an admin about multiple accounts
Join Date: Oct 2005
Posts: 14
Boy, someone was snoozing at the factory!
Forum Nut is offline  
Old 10-30-05, 12:47 PM
DVD Talk Platinum Edition
Join Date: Aug 2001
Posts: 3,193
This happened to me once. Lucky for me I opened the package as soon as I got to my car in the parking lot (I thought it felt a bit light for a 2 disc set). As soon as I saw there were no discs inside I walked back into the store and let them know. It was the only copy they had in the store, so they just refunded me my money and I bought that item elsewhere.
Tscott is offline  
Old 10-30-05, 01:17 PM
Cool New Member
Join Date: Oct 1999
Posts: 48
I'd go with the following steps to resolve the situation:

1.) Contact the merchant to resolve the problem. Their official return period may be over, but they sold you defective merchandise - not something they should easily be able to walk away from. If they don't resolve the issue for you....

2.) Contact your credit card company while within the 60 day dispute period and file a dispute over the charge - you didn't get what you ordered. More likely than not, they'll shove the DVD set down the merchant's throat. If not...

3.) Sue them.
DingDong is offline  
Old 10-30-05, 01:38 PM
New Member
Thread Starter
Join Date: Oct 2005
Posts: 2
NOT wherehouse.com

Thanks all for writing, but it is TOWER records, not wherehouse.com. I'm going to start with them tomorrow, then I'll try the prod co, then the credit card idea is good too!!!

(love those guys up in the balcony)
Ralph is offline  
Old 10-30-05, 02:08 PM
Join Date: Sep 2005
Location: Queens, NY
Posts: 108
Originally Posted by DingDong
Sue them.
Forgive me if you were joking around here, but I don't think anybody would ever take a case over a $30 DVD set.

IMHO your best bet is to contact customer service and explain to them the honest truth and if they are giving you problems, threaten to contact the BBB and the media saying that you have received illegitimate merchandise.
dvdman47 is offline  
Old 11-01-05, 02:57 PM
DVD Talk Legend
Join Date: Oct 2000
Posts: 12,306
Cameron is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.