Go Back  DVD Talk Forum > DVD Discussions > DVD Talk
Reload this Page >

Pillow Talk replacement disks from Universal?

DVD Talk Talk about DVDs and Movies on DVD including Covers and Cases

Pillow Talk replacement disks from Universal?

Old 06-12-04, 09:03 PM
  #1  
Member
Thread Starter
 
Join Date: Jun 2004
Location: San Francisco
Posts: 86
Pillow Talk replacement disks from Universal?

I pulled this info from another site and was wondering if anyone has been successful in getting their copy of the re-issued anamorphic version of "Pillow Talk" replaced, or at least gotten the ball rolling. This was supposed to fix the bad framing issues and should apply whether you have the single disk or the Rock Hudson-Doris Day Collection box set.
"I had asked Universal about the framing issue when it first surfaced and finally heard back yesterday. During that time, it was obviously working on the issue, because it says it was made aware of the problem, has fixed it and will have replacement discs available starting in June."

Here are the details, according to Universal:

quote:

To receive a disc replacement and to obtain a pre-paid USPS envelope in which to mail back the original disc, please call 1-800-222-6280. Replacement discs are currently scheduled to be available June 2004.

Last edited by Mod-Mod-World; 06-13-04 at 10:06 PM.
Mod-Mod-World is offline  
Old 07-03-04, 01:01 AM
  #2  
New Member
 
Join Date: Jul 2004
Location: Tampa
Posts: 2
I called the first day the line was set up, and then sent off the disc a week or so later the day I got the return envelope.

So far nothing has shown up yet via return mail.
JohnyKwest is offline  
Old 07-03-04, 02:47 AM
  #3  
DVD Talk Platinum Edition
 
Join Date: Sep 2002
Location: The Pacific Northwest
Posts: 3,422
Why can't Universal frame their DVD's properly? It seems to be a constant problem for them. At least they've been good about making replacement discs available for those of us that hear about the problem. But they need to take a serious look at their quality control.
joliom is offline  
Old 07-03-04, 01:11 PM
  #4  
Banned
 
Join Date: Mar 2004
Location: So. Illinois
Posts: 3,019
Is there a generic Universal number to call for other replacement discs?
Mike Lowrey is offline  
Old 07-03-04, 01:55 PM
  #5  
DVD Talk Hall of Fame
 
Join Date: Dec 1999
Location: Formerly known as (ahem) "LASERMOVIES"/California
Posts: 9,464
I only just received my copy of the Rock Hudson and Doris Day Collection on Thursday from the DDD sale, but I did call and request the mailer yesterday.
Laser Movies is offline  
Old 07-03-04, 01:59 PM
  #6  
DVD Talk Hall of Fame
 
Join Date: Dec 1999
Location: Formerly known as (ahem) "LASERMOVIES"/California
Posts: 9,464
Originally posted by Mike Lowrey
Is there a generic Universal number to call for other replacement discs?
Which discs do you want to replace? You could start with the numbers located in the following thread.

http://www.dvdtalk.com/forum/showthr...hreadid=339191
Laser Movies is offline  
Old 07-03-04, 03:19 PM
  #7  
Banned
 
Join Date: Mar 2004
Location: So. Illinois
Posts: 3,019
Originally posted by LASERMOVIES
Which discs do you want to replace? You could start with the numbers located in the following thread.

http://www.dvdtalk.com/forum/showthr...hreadid=339191
I have a bad/defective Disc #2 in my Battlestar Galactica set.
Mike Lowrey is offline  
Old 07-04-04, 12:38 AM
  #8  
DVD Talk Special Edition
 
Join Date: Oct 1999
Location: Minneapolis, MN
Posts: 1,277
Originally posted by joliom
Why can't Universal frame their DVD's properly? It seems to be a constant problem for them.
What besides Pillow Talk and Back to the Future were misframed by Universal?
rasalas is offline  
Old 08-04-04, 01:39 PM
  #9  
Member
Thread Starter
 
Join Date: Jun 2004
Location: San Francisco
Posts: 86
I just wanted to post a quick update for those who are interested in contacting Universal for a replacement disk.

I called the number (1-800-222-6280) and the operator said that they are indeed aware of the framing problems. I ordered my replacement disk package (to send my old disk back). Others on another site have confirmed that their new disk has the framing issues fixed.
Hooray!
Mod-Mod-World is offline  
Old 08-04-04, 02:26 PM
  #10  
DVD Talk Platinum Edition
 
Join Date: Mar 2001
Posts: 3,091
Thanks for the heads up. I have this as part of the box set but have not watched it yet. I called for my replacement envelope.

The people who frequent this site are great. I get lots of information I would not otherwise know about. Also thanks to everyone who shares the love.
Classic Films is offline  
Old 08-04-04, 06:10 PM
  #11  
Needs to contact an admin about multiple accounts
 
Join Date: Oct 2003
Posts: 449
Originally posted by rasalas
What besides Pillow Talk and Back to the Future were misframed by Universal?

Isn't that enough?
THX7966 is offline  
Old 08-04-04, 06:42 PM
  #12  
DVD Talk Hall of Fame
 
Join Date: Dec 1999
Location: Formerly known as (ahem) "LASERMOVIES"/California
Posts: 9,464
Received my Pillow Talk replacement disc a few days ago. It took 12 days to get the new disc from the time I returned the old one in the mail for anyone interested. Also here are the numbers on the inner hubs of both discs that should help you identify the old disc from the new corrected version.

Old (BB25084R0SP) J04B1326D

New (BB25084R1SP) J04F2929A
Laser Movies is offline  
Old 08-04-04, 08:30 PM
  #13  
Member
Thread Starter
 
Join Date: Jun 2004
Location: San Francisco
Posts: 86
My "old' disk has a different code on the back hub. Mine is from the Rock Hudson/Doris Day box set, which is probably why.
It says: (230453) 25084(R0) 01
Mod-Mod-World is offline  
Old 08-16-04, 11:54 PM
  #14  
DVD Talk Special Edition
 
Join Date: Jul 2002
Posts: 1,682
More kudos for Universal's DVD returns processing...only a two-week turnaround in getting my Pillow Talk replacement disc.

Now, if Warner Bros. would correctly process the return/exchange of my misframed Kiss Me Kate disc...it's only been FIVE MONTHS!
RevKarl is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.