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SMALLVILLE S1: missing booklet...
Anyone else missing an insert booklet with this collection?
How do I go about getting a replacement? Anyone? |
Call the studio? or take the DVD back to where you got it and ask them to check another maybe... see if any others are missing.
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Mine was also missing the book. I replaced it and it also had no book.
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Thanks for the responses.
Does anyone with this set have a booklet? |
The booklet resembles a yearbook in that the cover says "Smalllville High Season 01" on it, complete with its mascot, the crow.
Inside there's a brief note from the show's producers, cast info, plus a mini-episode guide with pictures, the original airdate of each episode, chapter listings, and director/writer info. |
Thanks, Eplicon.
Does anyone have Warner Home Video contact info? Several other people that I know with this set are also missing the booklet. Since the discs are fine I would hate to have to return the entire collection and gamble that a new set would have the booklet enclosed. Thanks... |
Try this:
http://shopwarnervideo.com/store/st....type=CSP#VRETU Contacting the Customer Service Department You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Monday through Friday, Saturday from 8:30am to 7:00pm, and Sunday from 10:30am to 7:00pm, Eastern Standard Time (except holidays). E-mail address: [email protected]. Phone Number: (800) 364-6928 Regular Mail: Warner Home Video P.O. Box 30620 Tampa, FL 33630-0620 |
Thank you, Eplicon.
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I just received Smallville Season 1 from Columbia House. It too is missing the booklet. Has anyone had success getting WB to replace it?
Thanks |
It took me several weeks to get a replacement, but it did eventually arrive. Follow the post from Eplicon as it worked
for me. Be patient... |
I have an extra booklet if anyone wants to trade for it...
Email Clarkkentky at AOL dot com |
I called the number. The lady said since I didn't order it through the WB Store, there was nothing she could do. I'd have to deal with Columbia House. I'd hate to have to replace the whole set. Did you guys call or use e-mail ?
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I also ordered a Smallville S1 (From CH) and had the booklet missing. I just emailed that address that was posted earlier, and I'll let you know the response when I receive one.
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highdef
How did you get the insert? I called the phone number and the CSR said to exchange it. I called Columbia House and they said the set is not supposed to have an insert, which is incorrect. Did you email them, and if so, what did you write to successfully recieve an insert? Thanks in advance, niiyama |
I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again.
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the booklet is actually cool. they made it look like a smallville high yearbook.
not to rub it in or anything... |
Originally posted by ClarkKentKY I have an extra booklet if anyone wants to trade for it... Email Clarkkentky at AOL dot com |
Originally posted by Mr. Cinema You mean you would actually make someone TRADE something...for a booklet? |
Did you order the DVDs from them or somewhere else?
I ordered mine from Columbia House. Originally posted by highdef I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again. |
I'm still yet to receive any word back from that email, looks like I'll have to end up calling them, guess i'll do it when i receive my replacement from CH which i'm sure will also be missing the booklet.
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Just called Warner's customer service number and was told that I would have to return my Smallville S1 set back to Columbia House (already did this, and the replacement was also missing the booklet) and then buy it directly from them, or someplace else to obtain the insert booklet. Highdef, where did you buy yours from (or where did you tell them you bought it from :) ) in order to obtain the insert booklet?
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I purchased it from DVDEMPIRE.
I sent back the original set only to receive a replacement that too was missing the booklet. I guess that I was lucky with the rep from Warner Bros. when I expressed my disappointment over the missing insert. They did indeed send me a replacement so don't give up. |
Hmm, maybe I'll give them another call tomorrow and hope that I get a more "compassionate" representative ;)
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Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.:)
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Originally posted by Sweet Baby James Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.:) |
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