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Old 07-25-03, 04:23 PM   #1
Join Date: Aug 2001
Posts: 154
Universal never sent me my BTTF replacements... it's been 5 months

I originally bought the Canadian version of BTTF from I sent the discs in to the US Universal just like everyone else.

Well it's been 5 months now and still no replacement discs. I called them today and got some loser who barely spoke English. He gave me some bogus email address on a domain. I have no idea what lee marketing does for Universal.

Should I try to call Universal back on Monday?

Please advise me.

My DVDs - DVD Profiler
Old 07-25-03, 04:30 PM   #2
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Join Date: Jan 2001
Location: Texas, our Texas! All hail the mighty state!
Posts: 12,842
If you have no idea what it does, how sure can you be that it's bogus?
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Old 07-25-03, 04:36 PM   #3
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Join Date: Jun 2001
Posts: 755
Lee Marketing appears to be an outsorced mail operations cooperation. In other words, Universal apparently hired them to take care of the replacement discs. I don't see what would make you jump to the conclusion that it's, as you say, "bogus." It's a perfectly legitimate and common thing to do. Do you think the executives at Universal are stuffing discs into envelopes themselves? I think Ron Meyer has better things to do.
Old 07-25-03, 05:15 PM   #4
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Join Date: May 2000
Posts: 9,379
Here is the 'bogus' contact info that they give out to everyone:

universalstudios&[email protected]

Old 07-28-03, 10:20 AM   #5
Join Date: Aug 2001
Posts: 154
i wish they would have given me that phone number when i first called. thanks for posting it. i called and they are now sending my discs. well at least i hope they are....
My DVDs - DVD Profiler

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