DVD & Home Theater Gear Discuss DVD and Home Theater Equipment.

New system nightmare

Old 09-17-06, 06:46 AM
New Member
Thread Starter
Join Date: Sep 2006
Location: Adelaide, South Australia
Posts: 3
New system nightmare

Hi, newbie here. I hope you might help me...

I'm a longstanding B&O customer but I thought I would try something new for my beachside weekend apartment. I visited a local hifi store about a year ago and asked them if they could provide a decent sized LCD screen with a Bose 48 and have the system work off a single remote. They said that would be easy using a Pronto remote. They sold me a Sharp 45 and the whole thing looked great when installed. When they came to turn it on, the problems started. Basically, they couldn't get the Pronto to work properly. The delays weren't programmed correctly and the devices would operate in the right sequence with a myriad of consequences (turning off instead of on, screen freezes, sound without picture, picture without sound, STB freezing, etc etc). They have replaced the Digitalview STB once but it is still freezing and needs a reboot every day I've tried to watch TV.

The original salesman made several visits to get it working, but couldn't program it properly. He resigned and over several months I have had several other people in from the store (including the store manager) to attempt to fix it. Now after 2 guys spent all Friday afternoon on the job, it didn't work the first time I tried to switch from DVD to TV. I have little technical aptitude at the level required to program the Pronto myself and my wife is demanding that I junk the whole system and get the B&O that I should have in the first place. I thought I was being smart doing it this way, but it has cost me thousands of dollars in lost time.

It is now a year since purchase and I have never had a weekend when my system has worked properly (I use the apartment about one or two weekends a month). I'm at my wits end. The Bose works fine on its own - all my problems relate to getting the TV working properly using the Pronto. I can live with the the Pronto's slow responses, but I can't keep putting up with missing a favourite TV show because a command goes haywire once more. Should I demand my money back? Would another remote be better? Should I dump the Sharp at the tip and buy a Beovision 7 for TV and DVD and keep using the Bose for sound? Any ideas or thoughts would be most welcome!


Last edited by mhh; 09-17-06 at 06:58 AM.
mhh is offline  
Old 09-17-06, 11:28 AM
DVD Talk Legend
Join Date: May 1999
Location: Right of Atilla The Hun
Posts: 19,749
Sounds like the store that sold you the pronto needs to re-program it. The problem is that you probably need an expert to do it and that store doesn't seem to have someone that is capable of doing it.
bhk is offline  
Old 09-17-06, 10:41 PM
DVD Talk Limited Edition
Join Date: Mar 2002
Location: Mpls, MN
Posts: 6,831
Wow. All the products that sound like they should work, aren't. And all the products that most people have trouble with, are working for you. I guess things really are reversed in the southern hemisphere.

You need to get that remote working, that's the issue. Perhaps a Harmony would work better for you, it doesn't take an expert to program, and it keeps track of whether your TV is on or off and which input is on, etc., so it knows what to do when you press a button.
Spiky is offline  
Old 09-17-06, 11:08 PM
DVD Talk Limited Edition
Join Date: Oct 1999
Location: New York City
Posts: 5,233
Originally Posted by mhh
The Bose works fine on its own -
ummmm.... no.
drmoze is offline  
Old 09-18-06, 01:31 PM
Senior Member
Join Date: Nov 2003
Location: NC
Posts: 447
I agree with Spiky.......
Get a Harmony remote, program it with your computer (very easy), and make them give you your money back on the Pronto. I'd see what else I could get out of them, for all the inconvenience and nightmares.
Good luck!
emoxley is offline  
Old 09-19-06, 12:40 PM
New Member
Thread Starter
Join Date: Sep 2006
Location: Adelaide, South Australia
Posts: 3
Thanks for the input, guys. The store paid another visit today and have done some more programming on the Pronto. We'll see what happens next....
mhh is offline  
Old 09-19-06, 12:50 PM
New Member
Thread Starter
Join Date: Sep 2006
Location: Adelaide, South Australia
Posts: 3
Originally Posted by drmoze
ummmm.... no.
I know it is unfashionable to like the Bose but I'm happy with it. I'm not an audiophile but it sounds good to me and is easy to use. I couldn't find another off-the-shelf product that would fit the smallish space with as little visual impact for the price. If you value your time (as I do), the Bose isn't as expensive as a system requiring shopping for components and putting them together. I'd buy one again.
mhh is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.