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phillips dvp-642

Old 06-01-05, 07:48 AM
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phillips dvp-642

I am compelled to warn people about phillips customer service.
My HD television went in for repair yesterday and I had to use an older one while it is gone. when I hooked the dvd player up I realized the progressive scan was on and it wouldnt work that way on my older tv, Since I couldnt see the system screen I couldnt turn the progressive scan off so I called phillips to ask them how ie... walk me thru the right buttons to hit on the remote. They tried to charge me 15 dollars for this information, I thought the top of my head would blow off I was so mad.I managed to fix it with the help of a friend with the same player. This is a great little dvdplayer but the customer support behind it is the worst I have ever encountered in my life. If you plan to use this thing past the 90 day warranty be prepared to pay up if you ever have a problem.

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