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Toshiba DVD Player Class Action Settlement info
Just received a mailing about a settlement to a class action lawsuit against Toshiba. Depending on how old your unit is and whether you purchased a firmware upgrade, you might be entitled to a free firmware upgrade, a replacement DVD player, or reimbursement for your firmware upgrade. If you bought another DVD player to replace your Toshiba, you might be entitled to receive a credit from Toshiba. More details here:
www.dvdnotice.com |
Just got one of these myself in the mail.
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Has anyone sent in and gotten a response yet?
The form says they will either send you either a firmware upgrade, or a replacement recent model player. How do they determine this? Mine is an SD1200. Maybe it's old enough that they'll send a player. |
What was wrong with the DVD players??
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In order to qualify for the settlement you need either a store receipt, a store invoice, a credit card receipt, or a cancelled check. If you can still find them and they are legible, the first will two should have the DVD player specified. The last two will probably not explicitly list the DVD player. For an older player, it may be difficult coming up with the required proof of purchase.
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From the Claim Form:
For The Purposes Of This Settlement, “playback Incompatibilities” Is Defined As Playback Abnormalities With The Audio Or Video Playback Of Undamaged, Region 1 Dvd Video Discs That Were Released For Sale In The United States That Were Specifically Caused By An Error In Toshiba’s Dvd Player Firmware Or Decoder Chips. Such Playback Incompatibilities May Include, But Are Not Limited To “skipping,” “pixelating,” Failing To Properly Display Or Process Menu Functions, Failure To Play A Disc At All, Or Any Other Abnormality Related To The Toshiba Dvd Players’ Incompatibility With Undamaged, Region 1 Dvd Discs That Were Released For Sale In The United States Market. “Playback Incompatibilities” Does Not Include Any Playback Abnormalities With Toshiba Dvd Players That Are Caused By (1) Misuse Of The Toshiba Dvd Player Or A Dvd Disc; (2) Contamination Of The Toshiba Dvd Player Or A Dvd Disc (including, But Not Limited To, Fingerprints, Exposure To Water, Or Exposure To Excess Levels Of Dust); (3) Physical Damage To The Toshiba Dvd Player Or A Dvd Disc (including, But Not Limited To, Scratches On The Playback Surface Of A Dvd Disc); Or, (4) Any Other Defects Or Malfunctions Unrelated To The Firmware And Decoder Chip. |
Well, we all know Toshiba is anti-George Lucas.
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Again, the form says they will either send you either a firmware upgrade, or a replacement recent model player. How do they determine this?
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I had two Toshiba players 3107 and 3109 that I replaced with better players. I sent in all the information and I haven't heard anything yet, but I don't think they would decide until Feb or March.
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Originally Posted by Slickone
Again, the form says they will either send you either a firmware upgrade, or a replacement recent model player. How do they determine this?
it broke and it'd be great to get a free upgraded replacement. i assume they would prefer to offer the free upgrade on everything, but i would guess certain models are too old to support the new specs? or something like that. i just hope i qualify for a replacement. |
I just received a firmware upgrade disc from Toshiba as part of this settlement. I have a 2200. My original firmware was 2.0. After the upgrade, it shows 2.7 (even though the instructions indicate it would be 2.3). However, I didn't notice much difference on discs that I had had problems with before (slow menu transitions with "The Emperor's New Groove"). I also had several problems (stalling when first loading, locking up at a Scene Selection) when trying to play "National Treasure". Has anyone else received their firmware upgrade and have any good/bad things to report?
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I forgot to send mine in. It said send by May 1st. What do you think the chances are of them accepting it if sent today?
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I've tried calling these people but no human answers and they don't seem to return voice mail messages.
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Missed deadline
I am in the very same boat. I've got a Toshiba DVD SD-2800 and checked the status of the lawsuit last year when I got the notice at home, then early this year but was confused somehow by the wording and thought that claims should be mailed after the settlement on May 1. Now it seems too late and there is noone there to talk to.
Any ideas how to proceed? Can anyone share on the web the firmware upgrades for SD-2800? The whole story is absolutely stupid. |
Missed deadline here too. I had a SD2200 and purchased a Panny XP50 to replace it. I originally purchased the SD2200 over the internet and have since only retained an email invoice, so I wasn't sure how to claim proof of purchase for my claim. For some reason, I also thought that the deadline was mid-May, so it completely escaped my mind while I was away on a trip to take my chances with the claim regardless.
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Toshiba
I totally don't understand if their DVD players are screwed up (I know mine is), why do we have to sue them in order to get a firmware upgrade?! The most normal first thing to do for a company like Toshiba should be to at least set up a web site to download the damn CD image!
And now that we have missed the deadline, so what? We are stuck with half-functioning DVD players for good?! Ridiculous... I sent an e-mail yesterday to Toshiba customer support, but the response I got today is "In order to participate in the settlement, you must submit a claim. For further assistance, please call the settlement claims administrator at 1-800-210-5874. Scott, Toshiba Customer Service" A funny viscious circle... |
I got the paperwork. They're replacing my beloved SD-3108 with another player.
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Originally Posted by Mark Holtz
I got the paperwork. They're replacing my beloved SD-3108 with another player.
Pretty crappy that they don't have a way to contact someone about the settlement. |
Well whoever gets a copy of the SD 3109 firmware, send it my way :)
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Originally Posted by Mark Holtz
I got the paperwork. They're replacing my beloved SD-3108 with another player.
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Originally Posted by Slickone
Pretty crappy that they don't have a way to contact someone about the settlement.
If your Toshiba SD-3108 is experiencing problems and you are confronted with possible repair costs, we would like to hear from you at the Law Offices of Goren, Goren & Harris. Please ask for Brett. [email protected] (888) 554-6736 |
i got a firmware disc in the mail. a pity, since my player died, i was hoping for a new one. well no such luck. but, since i don't need the firmware anyways, i can mail to someone.
whoever i send it to, i'd like for them to use it and then send it on to the next person, unless one kind soul wouldn't mind burning them and sending out the burns to whoever, providing a burn copy would work? i don't know, don't email at this point, discuss.. |
Originally Posted by Slickone
But you sent yours in before the deadline, right?
Pretty crappy that they don't have a way to contact someone about the settlement. |
Originally Posted by X
Did they say what player? Do you have to return your old one?
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Toshiba customer service
After I missed the deadline, I called Toshiba customer service at a phone number provided at the Toshiba USA web site. I explained the situation and withing 5 minutes the guy said he has no problem to mail me a firmware DVD. Haven't run it through the player yet...
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