Go Back  DVD Talk Forum > Shopping Discussions > DVD Bargains > DVD Clubs
Reload this Page >

The New CH Site: Questions, Comments, Likes, Dislikes?

DVD Clubs Discuss & Strategize about DVD Clubs like Columbia House

The New CH Site: Questions, Comments, Likes, Dislikes?

Old 02-01-10, 09:34 AM
  #1  
Member
Thread Starter
 
Join Date: Jan 2010
Posts: 142
The New CH Site: Questions, Comments, Likes, Dislikes?

Just wondering how everyone else is liking the "new" site?

First off, I didn't notice that the account numbers were changed on purpose (didn't see the ad about it right away). So, that had me freaked out ... since when would a site redesign require changing account numbers?

Also, in the conversion process, they screwed up my name. My last name has a suffix attached to it and they dropped it from the new site altogether. So, I tried to call to have it corrected ... and the phone system says both my "new" account number and my "old" account numbers are invalid.

With that in mind, I shot off an email to customer service (also asked if my account number was supposed to change, because I didn't see the ad on the site talking about it until after the fact). So, let's see how much they can screw up my account now ...

Also, I noticed that my communication preferences were NULL, so I had to reset them. I am old fashioned and like getting the catalog in the mail every month; so, I reopted for that. But, I also noticed that after I set my preference, the option to change it disappeared under my account (i.e. I can no longer access "Communication Preferences"). So, apparently you cannot change your communication preference again without contacting them? (I manually navigated to the page via entering the URL and it shows my selection as grayed out and unchangeable).

I also don't like that my order history was abbreviated to my orders in December and January, and being renumbered as orders 1 and 2.

So, what do you all think?

(Sorry if a thread was already started about the new site ... I didn't see anything.)

Edited to Add:

I also forgot to mention ... my email preferences were, by default, set to GLOBAL UNSUBSCRIBE and removed me from all of their emails (including special sales, etc.). I had to manually uncheck the box and check to resubscribe to them. So, you may want to check that out!

On the plus side ... they did actually transfer my FunCash to Bonus Points ...

Last edited by wkkunkle; 02-01-10 at 09:41 AM.
wkkunkle is offline  
Old 02-01-10, 10:08 AM
  #2  
Senior Member
 
Join Date: Nov 2002
Location: Central NJ
Posts: 779
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Thanks for the heads up. My email pref were also set to Global Unsubscribe.
Mysteryfan is offline  
Old 02-01-10, 10:16 AM
  #3  
DVD Talk Platinum Edition
 
Join Date: Jul 2003
Location: New Hampshire
Posts: 3,096
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

The new sites suck. No way to enter enrollment codes. If there is no more enrollment, there is no more club for me. Sad day.

...and other bad things happened to my existing account. I fear I'll be done with CH for good. I'm very glad I've curbed my dvd buying lately, but really bummed about this.

Last edited by basaro; 02-01-10 at 10:46 AM.
basaro is offline  
Old 02-01-10, 10:20 AM
  #4  
DVD Talk Legend
 
Sweet Baby James's Avatar
 
Join Date: Jul 2001
Location: Connecticut
Posts: 11,587
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Originally Posted by basaro View Post
The new sites suck. No way to enter enrollment codes. If there is no more enrollment, there is no more club for me. Sad day.
I have mixed feelings. It's an extra $10 for the TV Club(no more HDL), but they have almost every TV set available as an enrollment selection.
Sweet Baby James is offline  
Old 02-01-10, 10:36 AM
  #5  
DVD Talk Gold Edition
 
Join Date: Jun 2000
Posts: 2,813
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Originally Posted by Sweet Baby James View Post
I have mixed feelings. It's an extra $10 for the TV Club(no more HDL), but they have almost every TV set available as an enrollment selection.
Yep, Doctor Who 1, 2, 3 & 4, Ghost Whisperer 1-4, NCIS 1-6, SNL 1,3,4, Shaka Zulu Mini-Series - and other normally high-dollar items. Sadly, no "King of Queens Complete Series" tho'.

Last edited by thejester; 02-01-10 at 10:40 AM.
thejester is offline  
Old 02-01-10, 10:53 AM
  #6  
Member
 
Join Date: Sep 2008
Location: Ohio
Posts: 228
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

All I can say is if this stays I can't wait to fulfill and take my money elsewhere. What a clusterfuck of a site.
Anono is offline  
Old 02-01-10, 11:02 AM
  #7  
DVD Talk Legend
 
kenbenobi's Avatar
 
Join Date: Nov 2002
Location: Milwaukee, WI
Posts: 10,651
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

I didn't even realize the website changed until you posted this. I think it sucks that you now have to go to a different website to log in to a TV Club account. So I can't just log out of one of my accounts, then log into the other like I've always done... It also seems slow.

There is ONE improvement, however. You can now see how much shipping is without having to go 2 screens into the checkout process... There is also a coupon code field. Perhaps this will replace the offer codes we are used to using?

Last edited by kenbenobi; 02-01-10 at 11:05 AM.
kenbenobi is offline  
Old 02-01-10, 11:13 AM
  #8  
DVD Talk Legend
 
Cardsfan111's Avatar
 
Join Date: Feb 2007
Location: Indiana
Posts: 17,189
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

I don't care for the changes, simply because I don't like change in general. I'm still mourning the demise of ch.com.
Cardsfan111 is offline  
Old 02-01-10, 11:31 AM
  #9  
Member
Thread Starter
 
Join Date: Jan 2010
Posts: 142
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Was reading all the FAQs and such ... did anyone else notice this? The following is posted under the "Shipping and Processing" section:

NOTE: Additional charges apply to larger orders or those orders that require special processing. Any such special processing charges will be communicated to you in advance of shipment.

So, define large order? Because, I normally wait to order until the deal warrants a full shopping cart (used to be 20, I think it may be 25 now).
wkkunkle is offline  
Old 02-01-10, 11:33 AM
  #10  
Member
Thread Starter
 
Join Date: Jan 2010
Posts: 142
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

^ Okay ... no, it is still 20. Though, the actual FAQ says 02.

Purchasing Limits
You may purchase up to 02 DVDs in a single order. We reserve the right to limit the number of selections we will ship to one account.
wkkunkle is offline  
Old 02-01-10, 12:05 PM
  #11  
DVD Talk Legend
 
kenbenobi's Avatar
 
Join Date: Nov 2002
Location: Milwaukee, WI
Posts: 10,651
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Originally Posted by wkkunkle View Post
^ Okay ... no, it is still 20. Though, the actual FAQ says 02.
Poor wording, but I believe that means a limit of 2 of the SAME title. Pretty sure that's always been the rule...

I did notice one thing slightly in my favor. I have an unfulfilled account. My account used to say I had to fulfill by 3/31/10. Now it says 04/01/10. So I gained an extra day. WOO HOO!
kenbenobi is offline  
Old 02-01-10, 01:18 PM
  #12  
Member
Thread Starter
 
Join Date: Jan 2010
Posts: 142
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

The site is a JavaScript nightmare ...
wkkunkle is offline  
Old 02-01-10, 02:20 PM
  #13  
DVD Talk Legend
 
Join Date: Mar 2004
Location: MN
Posts: 23,936
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Originally Posted by thejester View Post
Yep, Doctor Who 1, 2, 3 & 4, Ghost Whisperer 1-4, NCIS 1-6, SNL 1,3,4, Shaka Zulu Mini-Series - and other normally high-dollar items. Sadly, no "King of Queens Complete Series" tho'.
Tour of Duty and Land of the Lost complete series are both available at least. I'm liking that aspect.
starman9000 is offline  
Old 02-01-10, 05:01 PM
  #14  
Member
 
Join Date: Sep 2000
Location: Chicago, IL
Posts: 190
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

I have to say that I dislike that when I click Place Order it just refreshes the Shipping and Payment screen and doesn't go to the confirmation screen.

Has anyone successfully placed an order on the new site yet??
icecube is offline  
Old 02-01-10, 05:31 PM
  #15  
DVD Talk Ultimate Edition
 
BKenn01's Avatar
 
Join Date: Jun 2005
Location: Big Blue Nation!
Posts: 4,497
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

It appears it gave instant approval to the TV account. Anyone else get this?
BKenn01 is offline  
Old 02-01-10, 06:26 PM
  #16  
DVD Talk Hall of Fame
 
BobO'Link's Avatar
 
Join Date: May 2006
Posts: 7,915
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Seems to run faster and it looks OK. I don't like the cart "quick view". I'd just as soon look at the whole thing. It took me a minute to discover you click the "checkout" link to actually *look* at your cart. Overall, I really don't think I'd have notice too much other than some improved page layouts had they not been shoving the "new look" down my throat at every login. I don't like a different login page for the TVonDVD club, but another bookmark'll take care of that in a hurry.

I'm very curious as to whether or not codes are gone for good... but the availability of almost the entire catalog of TVonDVD as TV Club enrollments will have me cycling a few of those anyway. I *should still* come out way ahead as long as I can find $19.95 movie titles I'd like to own. Those are starting to become rare.
BobO'Link is offline  
Old 02-01-10, 08:30 PM
  #17  
DVD Talk Hero
 
Josh-da-man's Avatar
 
Join Date: Sep 2000
Location: The Bible Belt
Posts: 30,967
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

So is the only offer now 3 for $1 + shipping/Buy 3?

Pretty fucking weak...
Josh-da-man is offline  
Old 02-01-10, 08:41 PM
  #18  
DVD Talk Gold Edition
 
smashthesymbols's Avatar
 
Join Date: Dec 2006
Location: Kansas City, MO
Posts: 2,080
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

So where's the login/enrollment for the TV club? Apparently I'm being stupid because I can't find it anywhere.
smashthesymbols is offline  
Old 02-01-10, 08:45 PM
  #19  
DVD Talk Legend
 
Cardsfan111's Avatar
 
Join Date: Feb 2007
Location: Indiana
Posts: 17,189
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

^ When you go the regular club sign-in page, there's a line right below that says:

Are you a TV on DVD member? Please click here to login


Edit to add: Which takes you to www.columbiahousetv.com - you can access the tv club site that way.
Cardsfan111 is offline  
Old 02-01-10, 08:51 PM
  #20  
DVD Talk Gold Edition
 
smashthesymbols's Avatar
 
Join Date: Dec 2006
Location: Kansas City, MO
Posts: 2,080
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Thanks cards. No wonder I was missing it. I was mainly looking for enrollment, so didn't think to try and login to find it.
smashthesymbols is offline  
Old 02-02-10, 11:38 AM
  #21  
Senior Member
 
Join Date: Mar 2007
Location: Central Coast, Cali
Posts: 448
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

I'm not sure I like this yet, but I do like all the available choices on the tv site. I have been planning on getting the first 2 sets for season 1 of Bonanza for my mom, and it is $50+ on amazon, but 19.99 on the enrollment site.
HyperWeather is offline  
Old 02-02-10, 04:42 PM
  #22  
DVD Talk Hall of Fame
 
BobO'Link's Avatar
 
Join Date: May 2006
Posts: 7,915
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

I'll have to take back the "availability of almost all titles" statement about the TVonDVD club I made a few posts above... I've found *lots* of sets where all seasons are *NOT* available for enrollment but *are* available through the club - but it's still *lots* better than before.

And the "show all" when doing a general brows of A-Z doesn't truly show all... you have to browse page by page...
BobO'Link is offline  
Old 02-02-10, 05:12 PM
  #23  
New Member
 
Join Date: May 2008
Posts: 5
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

I also order 20 at a time when there's a good deal, and wonder what's going to happen with that. I depend on the codes, so if they take those away, or limit my shopping I will close my account.
lovinmovies is offline  
Old 02-02-10, 05:51 PM
  #24  
DVD Talk Ultimate Edition
 
BKenn01's Avatar
 
Join Date: Jun 2005
Location: Big Blue Nation!
Posts: 4,497
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Originally Posted by lovinmovies View Post
I also order 20 at a time when there's a good deal, and wonder what's going to happen with that. I depend on the codes, so if they take those away, or limit my shopping I will close my account.

Same here.
BKenn01 is offline  
Old 02-02-10, 09:55 PM
  #25  
DVD Talk Special Edition
 
Join Date: May 2007
Posts: 1,023
Re: The New CH Site: Questions, Comments, Likes, Dislikes?

Originally Posted by basaro View Post
The new sites suck. No way to enter enrollment codes. If there is no more enrollment, there is no more club for me. Sad day.

...and other bad things happened to my existing account. I fear I'll be done with CH for good. I'm very glad I've curbed my dvd buying lately, but really bummed about this.
Yup, same here.
Jedi Master 33 is offline  

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.