DVD Clubs Discuss & Strategize about DVD Clubs like Columbia House

Long delays in processing Disney Club order

Old 04-09-09, 10:28 PM
  #1  
DVD Talk Ultimate Edition
Thread Starter
 
BKenn01's Avatar
 
Join Date: Jun 2005
Location: Big Blue Nation!
Posts: 4,497
Long delays in processing Disney Club order

Anyone experience long delays with Disney club processing their order. I made a large order ($300) and the order has still not processed 2 and 1/2 weeks later. All items were items I had not ordered before and there were no duplicates in the order.

Anyone had this happened?
BKenn01 is offline  
Old 04-10-09, 12:40 PM
  #2  
Senior Member
 
Join Date: Jun 2001
Location: Vineyard Zippy's
Posts: 621
Re: Long delays in processing Disney Club order

Originally Posted by BKenn01 View Post
Anyone had this happened?

Yep. That's been my experience as well.
mmguen is offline  
Old 04-12-09, 10:07 PM
  #3  
Banned
 
Join Date: Feb 2002
Posts: 21,582
Re: Long delays in processing Disney Club order

We had one large order that was delayed for a month & a half with no shipping confirmation. Sent email with no response before finally calling. CSR told me that the delay was probably because "it's a large order & we're having trouble obtaining some items that aren't in stock". Waited another two weeks with no shipping confirmation & called again. Explained the situation & expressed extreme frustration.

Entire order arrived a week later.

The upshot is that Disney exhibits extreme incompetence at times (CSR's who seem to know absolutely nothing about movies...for instance, not understanding that a special edition/extended version of a movie is the SAME movie with the SAME stars; throwing about 40 DVDs in a gigantic box with no packing and the box about 1/3 empty; sending the wrong edition of movie, etc.). The upside is the 60% off sales...especially on their exclusives...that beat anyone else's prices.

I would call them to see what's going on. That seems to get the best results, especially if you get one of the few knowledgeable CSR's (all of them were courteous, but some seemed as if they were still in high school & knew nothing about DVDs).
creekdipper is offline  
Old 04-23-09, 04:12 PM
  #4  
DVD Talk Platinum Edition
 
That'sAllFolks's Avatar
 
Join Date: Jul 2004
Posts: 3,720
Re: Long delays in processing Disney Club order

I have had several big orders from the using 50 or 60% off code and EVERYTIME there is a delay. One delay was almost three months while I went back and forth with them about the order and they still screwed it up. Even my last order (which was a fulfillment) w/ 4 tins got delay almost 2 weeks.

I think if you order anything that the consider "rare" like treasures, exclusives and plat titles and use a code for a big purchase, they tend to review it.

Disney CSR's are really nice and will work with you, though they often are not the ones that make any real decisions. Though I have noticed after a call, my order gets expedited.

Patience and a call will help.
That'sAllFolks is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.