CH sends a DVD I didn't order... and tells me to keep it!
 

More Columbia House madness. Has anyone had this happen before? I had this email in my inbox this morning:



I wnet to my account page and see that the movie in question is The Bucket List. Even though I don't want the movie, this seemed pretty cool, right? At least I thought so until I went to their website and saw that I have been billed for it and my account balance is $25.94, so it HAS NOT been credited.

I have been sent Director's Selections that I have declined on multiple occasions over the years, and I always just write return to sender on them and drop them in the mail, which I suppose is what I'll do with this one despite it being "free." But this is the first time I've got an email admitting to the mistake!

^I would give it a few days first to see if it all works itself out considering how slow the web site typically is when it comes to displaying accurate, current account information.

And I had trouble getting a refund from them for charging me the incorrect price.

I just got the same e-mail, but it wasn't for The Bucket List, it was whatever the newest one is (Vantage Point, maybe?). Nothing has shown up yet under My Account.

hmm interesting i was recently charged 25.94 from my checking account and there isn't anything showing up on my 2 open accounts.

I checked my CC statement the other day and there was a random CH charge for $3.98 on there. The order appeared in my CH account a couple days later, said it was a mail order, and it was for two films I'd never think about ordering: I Now Pronounce You Chuck and Larry and one of the Resident Evil films.

It's not worth the hassle of dealing with their customer service over $4 because I can get more selling the two discs. I just hope this isn't a sign that the switch to the new site is causing problems that they don't know about.